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Hampton Inn Martinsburg

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Hampton Inn Martinsburg
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365 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Martinsburg
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Showing 364: English reviews
A TripAdvisor Member
1 review
Reviewed 24 May 2016

Excellent hotel and very comfortable beds! Decent location for restaurants and stores. Hotel staff were very helpful and good amenities. Reservation was held even though I had to delay my arrival by a full day. Enjoyed my stay.

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Kimberly R, General Manager at Hampton Inn Martinsburg, responded to this review

Thank you for taking the time to share your thoughts with the Trip Advisor Community. I'm delighted to hear that you enjoyed your stay with us. Our Hampton Family truly loved having you here and we hope you will come visit us again soon! Sincerely, Kimberly Rodriguez General Manager

Cape May, New Jersey
Reviewed 22 May 2016 via mobile

We had a pleasant stay here. Staff was friendly. Checked in online so process at desk was quick and easy. Able to choose our room when we check in online ahead of time. Room was clean. Place is a little outdated but, I understand they are preparing to do some renovations. Nice breakfast and cookies in the afternoon.

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Thank Rod V
Kimberly R, General Manager at Hampton Inn Martinsburg, responded to this review

Dear Rod V, Thank you so much for taking the time to share your thoughts with us. I'm very happy to hear that you enjoyed your visit while staying with our Hampton Family. We are excited for our upcoming renovations. We don't have an exact start date just yet, but it will be coming later this year. We hope you...

Oldwick, United States
Reviewed 17 May 2016

good room selection, very polite and professional staff. CLEAN, quiet and well enough equipped for the money. Breakfasts are hot and have excellent menus; 24 hour coffee a plus. Lots of hot water!! Parking well arranged. I always feel welcome bby the staff and find ALL staff members to be very responsive to guests requirements.

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Thank Webster T
Kimberly R, General Manager at Hampton Inn Martinsburg, responded to this review

Dear Webster T, Thank you for taking the time to share your feedback with us. I'm delighted to hear that you enjoyed your experience while visiting our Hampton Family and that Hampton Inn's are your hotel of choice. We truly loved having you here and hope to see you again soon! Have a great day! Sincerely, Kimberly Rodriguez General Manager

Reviewed 14 May 2016

They will be starting room renovations soon & this is be fantastic. I would like to see some changes to breakfast. I stay at so many Hampton Inn's; I'm getting use to the menu. Best coffee & cookies ever.

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Thank Lavernn A
Kimberly R, General Manager at Hampton Inn Martinsburg, responded to this review

Dear Lavernn A, I appreciate you taking the time to share your feedback with us. I'm glad to hear you're excited about our upcoming renovations. We are too! We hope you will come and visit our Hampton Family again soon. Sincerely, Kimberly Rodriguez General Manager

WV
Reviewed 13 May 2016

I've stayed at this facility many times. They appear to have massive employee turnover - never the same faces. And not very friendly. Last stay required me to wait in the lobby 1 hour and 35 minutes for my room due to housekeeping shortage. They told me twice it would only be a few minutes. To their credit, management voluntarily...

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1Thank Stephen S
Kimberly R, General Manager at Hampton Inn Martinsburg, responded to this review

Dear Stephen S, Thank you for taking the time to share your thoughts and concerns. I do apologize about your most recent check in experience. I can assure you that we will share all of your comments and concerns with our entire staff to ensure others are not disappointed as you were. We truly enjoy having you as our guest...

Alexandria Bay, New York
Reviewed 9 May 2016 via mobile

This hotel was so worth the price, which I must say was reasonable. It was clean, comfortable, and the staff were all so helpful and nice. I have stayed at way more expensive hotels and the service was no where near as good..The breakfast was first rate and and there was a large selection and the attendant was there always...

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Thank Shawn H
Kimberly R, General Manager at Hampton Inn Martinsburg, responded to this review

Dear Shawn H, Thank you very much for sharing your thoughts with us. I'm happy to hear that you enjoyed your stay and that the staff took great care of you. We value you as our guest and would love for you to come and visit our Hampton Family again soon! Sincerely, Kimberly Rodriguez General Manager

Westwood, New Jersey
Reviewed 8 May 2016

Very friendly staff. Lobby looks refurbished. Very good coffee and free fruit 24/7. Breakfast was the standard fare. Room was a little small compared to other Hampton Inns. Room seemed a little beat up, especially the door to the bathroom. However it had a good sized refrigerator and a microwave and clean linens. If you are a light sleeper you...

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Thank CindyLW137
Kimberly R, General Manager at Hampton Inn Martinsburg, responded to this review

Dear CindyLW1237, Thank you for taking the time to review us. We are so glad you chose to stay at our hotel. We do apologize about the highway noise. Unfortunately, when traffic is heavy, it can sometimes be heard. If you stay with us again in the future, we'd be happy to put you in a room as far away...

Butler, United States
Reviewed 5 May 2016

Very nice - Two things I was impressed with that I've never seen in a hotel is they provided a clean duvet cover so you're not afraid to touch the comforter/bedspread. The other was a thermostat. Usually you have to get up in the middle of the night to turn on/off heat or AC. The staff were friendly and helpful....

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Thank Tim B
Kimberly R, General Manager at Hampton Inn Martinsburg, responded to this review

Dear Tim B, Thank you so much for sharing your thoughts with the Trip Advisor Community. We are delighted to know you enjoyed your stay and hope to see you again the next time you're in the area. Have a great day! Sincerely, Kimberly Rodriguez General Manager

spencer, United States
Reviewed 4 May 2016

This was my worst experience staying in a hotel. the room was not clean, the carpet was sticky, the bathroom floor was sticky. and the room smell nasty. the sign that indicates where the hotel is located is not in a well seen spot hard to find in the dark. the staff at the front desk were rude.

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Thank Kathy S
Kimberly R, General Manager at Hampton Inn Martinsburg, responded to this review

Dear Kathy S, I appreciate you taking the time to share your feedback with us. I truly apologize that your experience was not a good one while visiting us. We truly value each and every one of our guests and take all feedback very seriously. I can assure you that all of your comments and concerns will be shared with...

Chalfont, United States
Reviewed 3 May 2016

Upon entering the room, we first noticed that it looked like someone just threw the bedspread on. So we weren't even sure if the sheets had been changed. The remote control was very sticky and the end table looked as if someone had eaten their lunch and forgot to wipe off the table top when finished. The rug needed to...

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Helpful?
Thank Heather F
Kimberly R, General Manager at Hampton Inn Martinsburg, responded to this review

Dear Heather F, Thank you for taking the time to share your thoughts and concerns with us. I sincerely apologize about your experience. You can be confident that all of your comments and feedback will be addressed and shared with our entire team so that others are not disappointed as you were. We truly value you as our guest and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hampton Inn Martinsburg is conveniently located off of I-81 in the charming city of Martinsburg, WV. Close to local businesses and historical landmarks, yet close enough for a visit to the Blue Ridge Mountains, this hotel is perfect for leisure and business travelers alike. Whether taking in the historical sites or enjoying a scenic drive through the mountain roads, there is something here for everyone. Don’t forget to take advantage of free internet access and hot breakfast each morning. ... more   less 

Additional Information about Hampton Inn Martinsburg

Address: 975 Foxcroft Ave, I-81 Exit 12, Martinsburg, WV 25401-1840
Region: United States > West Virginia > Martinsburg
Price Range: $129 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Martinsburg 2.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Hampton Inn Martinsburg Hotel Martinsburg
Martinsburg Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Martinsburg staff and other travellers.
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Questions? Get answers from Hampton Inn Martinsburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not facing the highway.”
 of 5 bubbles smmoler, 18 Sep 2016 | Read review
“Request a room away from the highway for less traffic noise.”
 of 5 bubbles DavidWM4739XY, 13 Sep 2016 | Read review
“If highway noise bothers you, ask for a room on the other side of the building and I'm sure they will accommodate you.”
 of 5 bubbles williamsV4949TX, 28 Jul 2016 | Read review
“Not all rooms have a microwave and fridge. We paid for the faster service wifi, it helped a great deal.”
 of 5 bubbles allenfizer, 4 Jul 2016 | Read review
“High floor”
 of 5 bubbles CindyLW137, 8 May 2016 | Read review
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