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All reviewsmountaineer casinohomer laughlinstayed herefiesta warebreakfast bar isnice continental breakfastbagelsexercise roomthe hotel staffbeds were comfortablebusiness triphot tubwould stay here againfront desk stafffiestawareheathercleanliness
I was impressed with the friendliness of the staff and the cleanliness of the hotel. Be breakfast bar is well stocked with a nice variety of foods and the pool was clean and not overly chlorinated. It snowed while we were here and the lobby...More
We recently stayed here because mountaineer was booked the staff was not very friendly at all was almost like they were mad because they have to work for a living hello news flash so do I. The breakfast was mediocre nothing special need to take...More
Thank John S
Response from IHGService, Guest Relations Manager at Holiday Inn Express NewellResponded 16 January 2018
Hi John S!
Thanks for choosing us for your trip in Newell and sharing your experience! While we're glad that your stay stay was satisfactory on most part, we're sorry that we fell short of your expectations on our hotel staff's service and breakfast buffet....More
The hotel and staff were very accommodating. Everyone was very friendly and the location (down the street from the Fiesta factory) was perfect. The breakfast in the morning was standard, but the staff working the area was excellent. They kept everything well stocked throughout the...More
Hotel is very convenient to Homer Laughlin Factory....a few hundred yards done the road. They have a nice continental breakfast to get the day started and coffee is on 24/7. The room is clean and comfortable and the hotel staff very accommodating. There are some...More
This was the 3rd time we've stayed at this hotel. The 1st time was ok, the 2nd time there was nice issues above us, so this time i a requested top floor 2 room suite. When we first got there to check-in, it took about...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express NewellResponded 9 September 2017
Thank you for choosing Holiday Inn Express Newell-Chester Wv and for taking the time to provide feedback about your experience.
I would like to start by apologizing to you for not meeting your expectations regarding your check in experience, that the room smelled...More