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The Greenbrier

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2,414 Reviews from our TripAdvisor Community

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Showing 2,410: English reviews
Long Island, NY
Reviewed 31 December 2014 via mobile

Our experience at the greenbrier was expensive but the service made up for it. Our concierge made sure we had everything thing we wanted or desired. We had taken a bunker tour and we asked for patron and by the time we got back it was waiting for us. I went golfing and by the time I got back the...

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Thank Live4Beach76
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your kind review, we are glad to know that you enjoyed your visit to The Greenbrier. The Windsor Club is the most exclusive accommodation experience at America's Resort. The Greenbrier has taken the club level to extraordinary new heights. The Windsor Club is a deluxe collection of premier accommodations including the most outstanding service and amenities in...

Reviewed 31 December 2014

I have for years wanted to visit the Greenbrier. We finally did and what a disappointment! We stayed in a Cottage that was not only dirty on the inside but the exterior as well. Dirty sliverware on the shelf above the sink. I mean food still on it. Carpet was wrinkled wall paper coming off the wall. Furniture that should...

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11Thank rjm1956
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at The Greenbrier; and please accept my sincere apologies for the shortcomings and disappointments you shared. From your comments, it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come to expect. Your feeling that the value...

new jersey
Reviewed 25 December 2014

I had my first - and hopefully not my last - visit to the Greenbrier over Thanksgiving. And in addition to the holiday, we were celebrating my parents 50th anniversary as well. Never having stayed before, we read all the reviews on trip advisor and tried to make sense of what room to book and what to avoid. It was...

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1Thank Tracy S
Robert M, Manager at The Greenbrier, responded to this review

We are so glad to hear that you enjoyed your Holiday and Anniversary celebration stay during Thanksgiving! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Thank you for pointing out some of our 55+ activities. The Greenbrier has over...

Scott Depot, West Virginia
Reviewed 24 December 2014

Just returned from a family getaway with 10 guests and 5 rooms. Needless to say our bill was substantial. I have grown up going to The Greenbrier and celebrating many events of my life over the years. This trip marked 35 years and over 100 visits. But sadly to say I will probably be looking for a new location for...

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3Thank Akers108
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Dear Guest, I am disheartened and sadden to learn of your disappointments and the severe lapses in service that you experienced. I am even more saddened to learn that we have risked your family’s long patronage to the Greenbrier. Mrs. A. you may remember speaking with me during your visit and I was able to assist you with a retail...

Greensboro, North Carolina
Reviewed 23 December 2014

My wife and I stayed at this resort over 15 years ago and remembered it is an elegant property. We recently got back from a two day stay with several other couples and I can say that while the stately old building is still the same, although it seems a bit more weathered, the property just did not live up...

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2Thank brian f
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for taking the time to write a review of your December stay at The Greenbrier; and please accept my sincere apologies for the shortcomings and disappointments you shared. From your comments, it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come to expect. Your feeling that the value...

Reviewed 22 December 2014

My wife saw an advertisement for a reduced rate at The Greenbrier and we decided to take advantage of it in mid-December. The Greenbrier is very elegant, one of the nicest hotels I have ever visited, and being there made me feel like I had gone back in time. My wife and I do not stay in five-star resorts frequently...

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1Thank Timothy M
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your humbling review. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. At The Greenbrier we believe that our first job everyday is to simply care about our guests and their enjoyment of the resort. We are...

Abilene, Kansas
Reviewed 21 December 2014

We have stayed at the Greenbrier five times and it always gets better. Almost closed a few years ago new ownership has brought the fabled hotel back into form. Gorgeous landscaping, always well kept, and a staff that is unsurpassed. Want a different experience -- participate in falconry, a rarity. Be careful though as in addition to the cost, they...

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Helpful?
Thank Dan H
Robert M, Manager at The Greenbrier, responded to this review

We are so glad to hear that you enjoyed your stay! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a cost, and so we do our best to publish all rates, fees,...

Reviewed 19 December 2014

This was our SIXTH stay at the Greenbrier, and this time was even better than the last! My favorite part of the Greenbrier in December is how it transforms into a winter wonderland. Take a horse-drawn-sleigh ride, snow or not. Ice skate. Tour the lights displayed throughout the property. My husband's favorite part was the ALL-CHOCOLATE Nutcracker display in the...

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Thank Katie W
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that you enjoyed your recent stay at The Greenbrier. With an unparalleled range of amenities and activities, America's Resort is an ideal place for friends and family to get away for a few days. Thank you for reminding everyone that the Holiday season is a wonderful and magical time to visit The Greenbrier. We...

Saskatoon, Canada
Reviewed 19 December 2014

This gorgeous resort is the home to PGA tournaments and top tennis tournaments as well. The grounds are simply spectacular, the hotel grand and reminiscent of resort life in the early 50's - but with updated everything. We enjoyed numerous banquets while visiting here, the food was incredible and the service, amazing. Take the bunker tour - its a fascinating...

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Thank Poppin2
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your wonderful and gracious review. The Greenbrier Hotel is celebrating its 100th birthday and we are proud of the century of service associated with The Greenbrier Hotel. However, we are even prouder of the 236 years of recorded history surrounding the Greenbrier Resort. There are very few institutions in America that have, like us, been basically in...

Salem, Virginia
Reviewed 19 December 2014

Wow is all you can say about The Greenbrier. Their employees are so well trained and you can tell they truly enjoy serving guest..."Absolutely" is what they kindly say whenever they are spoken to. It is not: "No problem" or OK, or "just a minute"...it’s "Absolutely!!" There was a wedding in the main ballroom last weekend and my wife and...

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Thank Hokie1Traveler
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! WOW, it was simply amazing to read your review. Thank you for all of the gracious compliments. Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We look forward to welcoming you back soon...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986-2498
Region: United States > West Virginia > White Sulphur Springs
Price Range: $268 - $669 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Reservation Options:
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv
The Greenbrier West Virginia/White Sulphur Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Greenbrier staff and other travellers.
37 questions
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Questions? Get answers from The Greenbrier staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a King Bed room”
 of 5 bubbles GoGators1986, 23 Mar 2017 | Read review
“All rooms are good.”
 of 5 bubbles mrset15, 21 Mar 2017 | Read review
“Choose a cottage if you want to feel like you're staying in the country. The shuttle will take you anywhere you need to go.”
 of 5 bubbles 149paulaa, 18 Mar 2017 | Read review
“We had a Draper Suite which was large and anytime we have stayed there the rooms are wonderful.”
 of 5 bubbles mactaggert, 17 Mar 2017 | Read review
“Any room is perfect!”
 of 5 bubbles Hokie1Traveler, 13 Mar 2017 | Read review
5 of 5