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Sheraton Milwaukee Brookfield Hotel

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Sheraton Milwaukee Brookfield Hotel
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640 Reviews from our TripAdvisor Community

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Showing 622: English reviews
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San Diego, California, United States
Reviewed yesterday NEWvia mobile

We travel a great deal for work and are sometimes on the road for several months per year. We just checked in for a 9 night stay on 04/22/17. We were placed in a room with double double beds and were told they could not accommodate my request for one king for such a long stay. I'm certain something could...

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Helpful?
Thank Andrew G
Mexico
HOTEL’S FAVOURITE REVIEW
Reviewed 15 November 2016

I've stayed at this hotel several times during the last few years. The last year, the hotel's service has improved dramatically, however the hotel was starting to look a little bit dated. Fortunately, the hotel is being renovated. They will completely redo the lobby, restaurant, bar and public space. They are also working on the guest bathrooms and the Sheraton...

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Helpful?
Thank portlog
About Hotel's Favourite Review
Jacque R, General Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Dear Portlog, Thank you for your positive feedback. We know the renovation is inconvenient for our guests and wanted to make sure they were not forgotten during the process. The results of the renovation will be amazing. We hope you will like it as well. With Hospitality, Jacque

Carol Stream
Reviewed 1 week ago

I visit Milwaukee regularly and usually stay at the Sheraton Milwaukee Brookfield Hotel about once a year. As the years have gone by, the hotel is starting to look and feel old and run down. At my most recent visit, they have updated the lobby area but the hallway carpeting is worn and torn. The furniture in the rooms could...

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Helpful?
Thank Dan R
Rachel W, Marketing Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Dan, Thank you for taking time to review your recent stay. I am sorry to hear your dissatisfaction of the property, but we hope you have noticed the renovations that have taken place and understand that it is an ongoing process to complete the hotel, piece by piece. All of the guest room bathrooms are the next project on our...

Reviewed 1 week ago

I think that the cleaning Level of the Rooms is very very poor. I can only assume the Manager/Owners have better things to do than check up on their employees cleaning skills. The Staff seems absolutely UNHAPPY to work there. I get the vibe that being an employee in this Hotel is absolutely the LAST thing on the Planet they...

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Helpful?
Thank Mike M
Rachel W, Marketing Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Mike, As I read about your recent stay with us, I am disheartened to learn the level of dissatisfaction you experienced. We do our best to uphold a high standard of hospitality for all of our guests. That involves everything from the condition of your room, to the food you eat, all the way to the interaction you have with...

Madison, Wisconsin
Reviewed 3 weeks ago

The club lounge here is under construction, so once it is finished, this certainly will be a nicer hotel. The lobby was totally redone, and it looks nice. As it stands, the makeshift club lounge is in a conference room, and breakfast options were limited and mediocre. On the other hand, I got there late (around 11 pm) and the...

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Helpful?
Thank Europhile83
on vacation
Reviewed 3 weeks ago

I have stayed at this property for over 10 years, every time I visit family in the Milwaukee area. I love the convenience, the great rates, the kind employees and the SPG recognition. This hotel is about 15 minutes from the airport but still a great option for those traveling through MKE. They have a shuttle bus that takes people...

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Thank thaliajen
Reviewed 3 weeks ago

Hotel needs some upgrades. It is showing it's age. No hot water in the shower the first night. Housekeeping did not bring wash cloths the 2nd day. I was there for a weekend retreat. Food was ok, service was good. Wait staff was very accommodating.

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Helpful?
Thank Linda E
Jacque R, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Linda, Thank your for taking time out to review your stay with us. We appreciate any and all feedback, as it helps us to make improvements to the property as well as educate staff on guest service. We apologize for any inconvenience you experienced during our time of renovation. We hope you choose to stay with us again once we...

Reviewed 4 weeks ago via mobile

Wow what a dismal place. Any time you have a room with sliding patio doors and they are lined with interior moisture between the glass sheets it's a bad thing. I couldn't think of anything I liked about this place from the claustrophobic lobby to the damp rooms to the odd multiple structure layout and that was before I knew...

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Helpful?
Thank Charles S
Jacque R, General Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Dear Charles S, Thank your for the feedback following your stay with us. We are sorry to hear that you did not leave satisfied, but appreciate any and all insight on to how we can make our guest experiences better. At this point in time, we are still in the renovation stage at our property. Our Lobby and restaurant have...

Kansas City
Reviewed 4 weeks ago via mobile

Old hotel and needs renovation. Restaurant only has fried foods. I wouldn't return until the Reno is done. The rooms keys don't work either I would suggest to have a room on the second floor until the renovations are done.

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Helpful?
Thank mwh1KansasCity
Jacque R, General Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Dear mwh1KansasCity, Thank your for the feedback following your stay with us. We are sorry to hear that you did not leave satisfied, but appreciate any and all insight on to how we can make our guest experiences better. I have forwarded your comments to the appropriate departments for review. We hope you will come visit us again when all...

Hino, Japan
Reviewed 11 March 2017

My stay here was unpleasant. I phoned reception and asked for room tempreture adjust since the room was too cold. First, clerk put me on hold for more than 5min, and then came back, I told my request and then said "will send you engineer right away". But the engineer never showed up. It was the weekday evening. I asked...

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Helpful?
Thank MizuhoK
Jacque R, General Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Dear Mizuhok, Thank you for your comments. I do sincerely apologize for the issues you encountered while you were staying with us. I want you to know that I have addressed these issues with the departments and we have taken steps to insure this will not happen in the future. We take pride in providing top notch customer service to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Milwaukee Brookfield Hotel is near downtown Milwaukee, Mitchell (MKE) airport, and GE corporate headquarters. Located off I-94, our luxury accommodation has 19,000 sq ft of meeting space. ... more   less 

Additional Information about Sheraton Milwaukee Brookfield Hotel

Address: 375 S. Moorland Road, Brookfield, WI 53005
Region: United States > Wisconsin > Brookfield
Price Range: $139 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Milwaukee Brookfield Hotel 3.5*
Number of rooms: 389
Reservation Options:
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Also Known As:
Sheraton Brookfield
Sheraton Milwaukee Brookfield
Brookfield Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Milwaukee Brookfield Hotel staff and other travellers.
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6 months ago

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Questions? Get answers from Sheraton Milwaukee Brookfield Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the top floor - neat view”
mikemY1686WV, 11 Apr 2017 | Read review
“choose the room far from elevator hall”
MizuhoK, 11 Mar 2017 | Read review
“Be sure you do not get a room near any internal connecting doors”
T4523CHlisam, 20 Dec 2016 | Read review
“I was on the 3rd floor of 4 and it was very quiet. I would assume the 4th was even better.”
874DougA, 17 Dec 2016 | Read review
“Plenty of rooms to choose from and they have a second building.”
aaronk346, 31 Oct 2016 | Read review
5 of 5