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Courtyard Milwaukee North/Brown Deer

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141 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Milwaukee North/Brown Deer
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Showing 140: English reviews
Yogyakarta, Indonesia
Reviewed 29 August 2016 via mobile

I stated at this hotel in May 2016 and front desk was very professional. This time August 2016 they hired some new people and manager not so visible/present. Front desk workers ride and rushed but actually just standing at front looking bored, no smile, no attempt to help. They seem bothered when you ask for simple things. Housekeepers also very...

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Helpful?
Thank ArthaToursAndTravel
CYBrownDeer, General Manager at Courtyard Milwaukee North/Brown Deer, responded to this review

One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our front desk staff did not exceed your expectations....

San Diego, California
Reviewed 26 August 2016

Mixed feelings. On check in, the front desk staff, though friendly, did not welcome me as a valued member. On check in, I requested (and was entitled to) late check out and some TLC. That did not carry over. In the morning, housekeeping knocked on my door despite the "Do not Disturb" sign. The front desk that morning was more...

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Helpful?
Thank D F
CYBrownDeer, General Manager at Courtyard Milwaukee North/Brown Deer, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Milwaukee North/Brown Deer. We see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “8”; however, we also noticed that there were several missed opportunities. Please accept our apology...

Plano, Illinois
Reviewed 25 August 2016

We were there with a group of 10 year old basketball players and parents. Great pool. Excellent staff. The place was clean and helped in every way. Would definitely stay here again. We used the common area for a pizza party and had a blast.

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Helpful?
Thank ChrisGriff2014
CYBrownDeer, General Manager at Courtyard Milwaukee North/Brown Deer, responded to this review

I am are so pleased that my team exceeded your group's expectations. I am glad you found our hotel to be clean, and our staff excellent! Thank you for your feedback and your business!

Reviewed 4 August 2016 via mobile

It was a lot nicer than expected based on people's reviews. The rooms were cozy with a fridge and micro wave. About 20 mins to downtown and lots to see on the way. The front desk worker was really good at what we should do. And we did what she recommended

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Helpful?
Thank Trisha W
CYBrownDeer, General Manager at Courtyard Milwaukee North/Brown Deer, responded to this review

We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

De Pere, Wisconsin
Reviewed 30 July 2016

Recently remodeled, nicely furnished, responsive helpful staff, great location for being near but not in busier and noisier parts of suburban Milwaukee. Bed was so high this 5'3" person had to crawl in! Good thing there was a sofa and hassock in the room to sit on while I put on socks LOL! I suppose theft is the reason for...

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Helpful?
Thank baglady1955
CYBrownDeer, General Manager at Courtyard Milwaukee North/Brown Deer, responded to this review

Thank you for sharing your experience at the Courtyard Milwaukee North/Brown Deer. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank...

Reviewed 11 July 2016

I made my reservations online for this hotel. That was a huge mistake. Had I waited until I got to the hotel I could have saved $43 dollars a night for three nights. When I spoke to the hotel clerk/administrator, she said that I had made a guaranteed price reservation and that she couldn't change my hotel reservation price. She...

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Helpful?
Thank Michael H
CYBrownDeer, General Manager at Courtyard Milwaukee North/Brown Deer, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the reservation issues during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward....

Oshkosh, Wisconsin
Reviewed 4 July 2016

Our first floor room had sliding glass doors which opened to a landscaped garden where you could walk or sit. The room was adequate to our needs but our preferred Marriott property is the Residence Inn. The pool was too small for swimming laps, the smallest indoor pool we have ever seen. There is an onsite eatery called The Bistro....

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Helpful?
Thank AmosRedux
CYBrownDeer, General Manager at Courtyard Milwaukee North/Brown Deer, responded to this review

We see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “4”; however, we also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay.Thank you for staying at the Courtyard Milwaukee North/Brown Deer and we hope you choose to stay...

Saint Louis, Missouri
Reviewed 31 May 2016 via mobile

As a platinum Marriott member, please understand I stay at Marriott ALOT! After one night I checked out 2 days early and went to another Marriott downtown far away from my work destination just because the conditions of this newly remodeled courtyard were so appalling I felt like I needed a shower after my shower! Without going into too many...

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Helpful?
Thank R0dger053
CYBrownDeer, General Manager at Courtyard Milwaukee North/Brown Deer, responded to this review

As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We hope you choose to stay with us whenever your travels bring you back to Brown Deer.

Madison, Wisconsin
Reviewed 30 May 2016

Spent one night here on the way from Milwaukee to Cedarburg. The staff was the best we have ever experienced! From very polite, friendly and attentive check-in, to the perfect cooked eggs over easy. The room was recently remodeled and looked great. We had a great experience here and would highly recommend.

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Helpful?
1Thank drh51062
CYBrownDeer, General Manager at Courtyard Milwaukee North/Brown Deer, responded to this review

Our team is so excited that your enjoyed your recent stay with us! We appreciate your business and your feedback. Please visit us again soon! Thank you!

chicago
Reviewed 25 May 2016

Remodel is soon to be finished. Typical Marriott experience- tho the bed in our room was the highest off the ground in memory. Not sure why so tall? Best part of visit was enthusiastic front desk host Leonard. He was helpful and started our stay off on the right foot.

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Helpful?
Thank jfadds
CYBrownDeer, General Manager at Courtyard Milwaukee North/Brown Deer, responded to this review

Thank so much for your feedback. I will be sure to share your wonderful comments to Leonard, he will be so pleased!We thank you for your business and hope you visit us again in the future!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Milwaukee North/Brown Deer

Address: 5200 W Brown Deer Rd, Brown Deer, WI 53223-2324
Region: United States > Wisconsin > Brown Deer
Price Range: $143 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Milwaukee North/Brown Deer 3*
Number of rooms: 115
Reservation Options:
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Also Known As:
Courtyard By Marriott Milwaukee North/Brown Deer Hotel Brown Deer
Courtyard Brown Deer
Brown Deer Marriott
Brown Deer Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Milwaukee North/Brown Deer staff and other travellers.
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Questions? Get answers from Courtyard Milwaukee North/Brown Deer staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are laid out going away from the street, We were only two rooms from the elevator and experienced no street noise.”
 of 5 bubbles kyles27, 11 Nov 2016 | Read review
“Get a room on the north end of the hotel to be away from road noise.”
 of 5 bubbles sunsetviewer, 3 Nov 2016 | Read review
“Higher floors away from elevators are best”
 of 5 bubbles Babywombat_br, 11 Oct 2016 | Read review
“First floor has patio access.”
  • TV and Desk
  • In room Amenities
  • 2 queen room
 of 5 bubbles 621df, 26 Aug 2016 | Read review
“they have adjoining (connected) rooms so if you don't want one, ask - it was mentioned at check-in”
 of 5 bubbles baglady1955, 30 Jul 2016 | Read review
5 of 5
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