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- it's like going to a McDonald's...you know what you'll get but...
- they have everything there for you...good enough for 1 or 2 night business trip
- if you expect a lot and are used to nicer Marriotts around the world, this...More
Response from Taylor B, Assistant Front Office Manager at Madison Marriott WestResponded 1 week ago
We recognize your time is valuable and appreciate the feedback!
Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Madison Marriott West, I sincerely apologize for falling short of...More
The WHSFCA held our spring clinic there for many years and I went for 14 years in a row. It was always a good experence . I would highly recommend staying at this hotel. It is a great place to hold a conference with many...More
I recently stayed here on a business trip. Friendly helpful staff especially Susan in the Concierge Lounge. My room was spacious but a little dated. I believe there is a plan in place to renovate the rooms. Plenty of parking.
Stayed here for a youth sports tournament, the hotel was okay, rooms seemed a little dated but there were plenty of dining and shopping destinations within walking distance or a short drive. Something was very odd about having a hotel that large but only having...More
Response from Taylor B, Assistant Front Office Manager at Madison Marriott WestResponded 2 weeks ago
Thank you for taking the time to share your valuable feedback!
The experience you described is not characteristic of the level of service our associates strive to
provide. Should your travels being you back to the Madison area we hope that you would...More
I too, was at the hotel for the NAM. Congested use of elevators was very inconvenient. Same fingerprints of walls of elevators and entrance doors each day. Never seen room staff. Stairways reminded me of parking ramp quality. Looked under my bed for shoe, seen...More
Response from Taylor B, Assistant Guest Services Manager at Madison Marriott WestResponded 4 weeks ago
Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your
recent stay did not meet your expectations. For this, I sincerely apologize..
The experience you described is not characteristic...More