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Hotel Metro

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415 Reviews from our TripAdvisor Community

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Showing 411: English reviews
A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

The good - great location, great valet, nice servers in restaurants, fireplace in the room. The bad - really run down. Drapes were faded, frayed, most did not close. Just pretty gross. The bed was very hard and pillows awful. The room was pretty clean but there is so much cleaning up and updating needed in this hotel. The furniture...

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Helpful?
Thank A TripAdvisor Member
Natasha B, Front Office Manager at Hotel Metro, responded to this review

Thank you for taking the time to share your experience. We hope to do some renovating in the very near future. This feedback is very helpful and much appreciated.

Vancouver, Washington
Reviewed 2 weeks ago

My wife and I decided to celebrate our 12th anniversary by visiting the hotel we stayed at on our wedding night. Unfortunately the place is showing its age in the last 12 years. Don't get me wrong with the age thing, I have stayed at historic hotels in Portland and Seattle (both managed by Kimpton) and they were amazing. The...

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Helpful?
Thank TravelnPhil
Natasha B, Manager at Hotel Metro, responded to this review

Thank you for taking the time to share your experience. We hope to do some renovating in the very near future. I apologize for the lackluster interaction you had with our staff, this will be addressed directly. Again thank you for taking the time to share with us, this feedback is very helpful and much appreciated. Happy Anniversary!!

Highland Park, Illinois
Reviewed 3 weeks ago

We love this hotel, but they've changed the pillows and they are the worst. If you can bring your own pillows and you like a trendy hotel close to the Art Museum and lots of restaurants and bars, this is your place. And if you want, bring the dog! Soft-loft suites are the best.

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Helpful?
Thank maureenliebenson
Natasha B, Manager at Hotel Metro, responded to this review

Thank you so much for your kind words. This feedback is very helpful and much appreciated. We hope to see you back soon.

Chicago, Illinois
Reviewed 3 weeks ago via mobile

We (myself, husband and college aged daughter) decided to go to Milwaukee on a whim and found Hotel Metro offering a 2 bedroom suite with a great price. Hotel considered one one of the Historic Hotels of America - not sure why given the current decor and finishes. the hotel lacks any defined character. There are inconsistent Art Deco references...

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Helpful?
Thank Irene S
Natasha B, Manager at Hotel Metro, responded to this review

Thank you for taking the time to share your experience. This feedback is very helpful and much appreciated.

Chicago, Illinois
Reviewed 5 weeks ago

The hotel has been in decline over the years. But it's a great location and the valet is great. However, we are not happy with our last visit. Horrrrrrible smells coming from the vents. We asked to be moved to a new room and asked to speak to a manager. They said we'd get a call from the manager the...

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Thank Jennifer V
Park City, Utah
Reviewed 12 December 2016 via mobile

27 dollar parking valet for starters each night. Open the door to a Stench of chemicals comparable to the soap isle of a grocery store. NO DRAPES Or darkness... SLEEP IN SUNSHINE daylight!!!! Bring your own blackout curtains or suffer. Huge room... loud... key barely works in the door... struggle... Restaurant decent but not great. More smell of unpleasant bleach...

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Helpful?
Thank dolldetails
Natasha B, Manager at Hotel Metro, responded to this review

Thank you very much for giving us the opportunity to address the issues you had during your stay. This feedback is much needed in helping us to improve. We hope to begin renovations in the very near future. Thank you for the kinds words about our staff I will be sure to pass it along.

Reviewed 6 December 2016

This hotel is amazing! Right away we were greeted by a cheerful desk clerk who quickly got us our keys and sent us on our way. The Art Deco details were great and the room was huge! I could have easily moved in permanently! The bed was very comfortable and the bathroom was bigger than some hotel rooms that i...

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Helpful?
Thank Ryan H
Natasha B, Front Office Manager at Hotel Metro, responded to this review

Thank you very much for your kind words!! We look forward to you visiting us again!!

Reviewed 5 December 2016

We stayed here for one night in between our two destinations (Green Bay and Chicago). It has a great location and the hotel itself is quite nice, including the staff members that we encountered. Our room was pretty large with a king size bed with a couch at the foot of it to watch TV. My boyfriend really liked that...

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Helpful?
Thank Veronica S
Natasha B, Front Office Manager at Hotel Metro, responded to this review

Thank you so much for taking the time to share your experience. We welcome the feedback as it helps us to improve. I will be sharing this with our restaurant staff. We hope to see you again the next time you're in town!!

Chicago, Illinois
Reviewed 21 November 2016

This is my go-to hotel to stay at when in Milwaukee. I'm giving it 5 stars, because it deserves 5 stars, from the rooms, the service, the restaurant and bar on-site - everything is stellar. My ONLY complaint is the price. For a Milwaukee hotel, it's quite pricey. I wish there were some sort of deals made available. I love...

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1Thank clrocks67
Natasha B, Front Office Manager at Hotel Metro, responded to this review

Thank you very much for your kind words!! Our rates do fluctuate based on occupancy and citywide events, its always best to call the hotel directly to see what deals (a lot of which include parking) we can offer. We hope to see you again very soon.

Phoenix, Arizona
Reviewed 5 November 2016

I had a horrible experience with them. I left my Gucci belt behind and called them immediately. Of course, it took several calls and several emails to get a response and then as you would suspect, no one found the $400 belt. They submitted a claim to their insurance company which was fruitless and now no one will return my...

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Helpful?
Thank djv215

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
Official Description (provided by the hotel)
This historic, Art Deco inspired, hotel is located in the heart of downtown Milwaukee's Art and Entertainment District. Our suites are not just spacious, they are HUGE! Our suites range from 450 sq.ft. to 750 sq.ft. and can accommodate up to four guests per room. We are located in the middle of a very walk friendly and restaurant rich neighborhood. We are very close to Lake Michigan's waterfront, the Milwaukee Art Museum, Harley Davidson Museum, BMO Harris Bradley Center and the Wisconsin Center. Hotel Metro is a Four-Star, full-service hotel and has been fortunate enough to have been recognized as "One of the Top Hotels in the World" by Travel & Leisure Magazine, as well as "Where to Stay" by the New York Times. Most recently, we were honored with the 2013 & 2014 Excellence Award from TripAdvisor. ... more   less 

Additional Information about Hotel Metro

Address: 411 E Mason St, Milwaukee, WI 53202-3702
Region: United States > Wisconsin > Milwaukee > Downtown
Price Range: $247 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Metro 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Metro Hotel Milwaukee
Hotel Style:
#10 Luxury Hotel in Milwaukee
#15 Romantic Hotel in Milwaukee
#17 Business Hotel in Milwaukee
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Metro staff and other travellers.
2 questions
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Questions? Get answers from Hotel Metro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the elevators and don't get a room top floor with AC issues”
 of 5 bubbles MrSmokeyMountainMan, 11 Oct 2016 | Read review
“corner rooms are the biggest.”
 of 5 bubbles mattpR5830NG, 6 Sep 2016 | Read review
“The Phister is right around the corner”
  • Different inner corner for mold
  • Mold in EVERY corner of the shower.
 of 5 bubbles 207spencev, 24 May 2016 | Read review
“the 5th floor was quite quiet”
  • mini bar
  • counter top and the fridge
  • dining room area
  • Living area with a love seat (not sofa as they have in the description!)
  • Deluxe Suite Queen with two TVsets
  • bright bathroom with 3 windows and big mirror
  • very spacious bathroom with Jaccuzzi
  • Deluxe Suite Queen
 of 5 bubbles Irishka60645, 2 May 2016 | Read review
“Get a suite instead of a regular room.”
 of 5 bubbles johngY3456UF, 24 Apr 2016 | Read review
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