mold in shower stained curtains Heating/AC unit was falling off of the wall stains everywhere yellow tape over a broken window Room lock did not work properly A really bad odor emits as soon as you walk in the door
We had planned a four night get away in Minocqua, Wisconsin. We booked this place off of Expedia. We arrived at 6PM on Wednesday March 10th, 2021. When I went to check in, no one was around and I had to go out in the hotel hallway and call out for anyone. A young man appears and said he does not work there, but he will try to check me in. I should have left at that point. Although he said he does not work there, he gets into the hotel system and seems to have access to my master card information. He gets us in and gives us room keys, which are on the second floor, even though I am a senior and request first floor. We drag our luggage upstairs, mind you the place is almost completely empty, and find out the keys don't work. We go back to the office and again must call out through the building for this fellow to reappear. He redoes the keys and we all go back to get in the room, which we do, but the room has no towels, the bed is made, but looks previously slept in and is not by any means sanitary and Covid cleaned. At this point, we did not know of any other places to rent, so we requested the towels and he said someone will bring them. Two hours later no towels and the room phone does not work so back down stairs and search out him again. Again he responds that someone will bring them. Thirty minutes later someone brings a set for one day and no soap or other normal supplies. This again was Wednesday night, no one came with any more towels, check on our room, clean or provide supplies through Sunday morning. This place is a total mess, as a senior, I feel I was discriminated against, and the owners are completely dishonest. They say their pool is open on line, that they are serving breakfast which is gas station muffins and vending machine trash food. On checking out, I felt we should be given some sort of compensation, but the manager told me that if we wanted our room clean and new towels, that we must ask for that, as that is not part of their service and she said because of Covid. This place should be shut down by the health department and especially because of Covid. Tell everyone you know that goes up to Minocqua, Wisconsin to stay away from this dump.…
Couldn’t even get me in the room. Mis programmed key twice. When the key finally worked, the room was occupied. Very tired place. Ripped carpet. No elevator. Dingy everywhere. No apology. Wasn’t going to stick around for room roulette.
Our room (and I assume the rest couldn’t have been any better) was NASTY. Stained carpet. Dirty carpet. Not vacuumed under beds. Massive, crusty caulk around toilet. Someone wrote “f** you” on the bathroom mirror, SO that hadn’t been washed in who knows how long. Stains on the ceiling. Yellowed smoke detector. Stain on the bedspread. I’m surprised I slept. I’ve never been more happy to leave. I’m not a princess but I do prefer CLEAN especially for the price paid.
This place is the drizzling shhhh...I was welcomed by the front door being propped open with a rock. The Saran Wrap around the front desk I’m sure is an effective barrier. Every time I left and came back the gd cards didn’t work. The place reeks like crap or trash or both. The carpet is disgusting. Oh and I was thrilled to see an empty mini bottle of Bacardi made into the bed!!! Once I saw the owners, it all became clear. Don’t stay here, Covid19 will be the least of your worries in terms of what disease you may leave with.