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I have rated the experience as 4 stars but this is a blended rating. The hotel I would rate as 5 stars, whereas the restaurant would probably struggle to achieve 3 stars, in my opinion. We stayed here for 2 nights. There was a warm...More
Response from HolkhamEstate, Public Relations Manager at The Victoria InnResponded 5 days ago
Thank you for taking the time to write your constructive and balanced review. We are sorry to read that you were disappointed with your experiences of the restaurant but are pleased that you enjoyed your stay.
We went for lunch today, and were very disappointed. We sat down and ordered food and drinks, and the drinks never came. My husband had to go and get them. The food arrived and my crispy chicken salad was just chicken on inedible rocket, with...More
Thank Justine O
Response from HolkhamEstate, Public Relations Manager at The Victoria InnResponded 4 days ago
Thank you for taking the time to leave your feedback. I would like to apologise for your negative experience at the Victoria. It is disheartening to hear that we fell so far below your expectations and our own high standards. If you have the time...More
We have just stayed for four nights at this wonderful hotel. Staff friendly and welcoming. Made to feel at home with our dog. Food was delicious and our room was lovely. A truly dog friendly hotel. We will return. Excellent.
Response from HolkhamEstate, Public Relations Manager at The Victoria InnResponded 1 week ago
Thank you for such a lovely review. It's great to hear that you enjoyed your stay with us and we look forward to your return.
As last year, we stayed with our grandchildren for 3 days We had a family room in the Ancient House as the children love their upstairs bedroom
The hotel is a great place to stay, the rooms are comfortable and the staff are efficient but...More
Response from HolkhamEstate, Public Relations Manager at The Victoria InnResponded 2 weeks ago
Thank you very much for taking the time to write your 5 star review. We are pleased to read that you enjoyed your stay with us again and look forward to welcoming you back again soon.
Despite the lovely views, the tables outside were dirty, full of used glasses and crockery, napkins under the table, cigarette ends on the floor, tomato sauce smeared on the table and overall grubby. A real shame because it would not take much care and effort...More
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Response from HolkhamMarketing, Public Relations Manager at The Victoria InnResponded 3 weeks ago
Thank you for your review. We will certainly ensure that our team are made aware of your findings and we are sorry to have disappointed you during this visit.