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We stayed two nights at Chula Vista and although the indoor water park was nice, we were disappointed in our accommodations. We expected more for this highly rated resort. Housekeeping was a big disappointment. After our first night, they came in and made up the...More
Thank Janet W
Response from Kaylyn Z, Guest Relations Manager at Chula Vista ResortResponded today
Janet W. - Thank you for your feedback. We are so thrilled to hear that you enjoyed Lost Rios Indoor Waterpark during your stay! We are truly sorry that you did not receive the kind of service we are capable of providing and you deserve....More
We visited to celebrate my daughter's 10th birthday. During the reservation process I was encouraged to consider a birthday decorating package and had the pleasure of speaking to Trish Mrozinski to personalize the room for my daughter. We were very pleasantly surprised by the detail...More
Thank Jennifer F
Response from Becky V, Guest Relations Manager at Chula Vista ResortResponded 31 August 2017
Happy birthday to your daughter! We will pass your kind words along to Trish! We are so glad she was able to make your daughter's birthday extra special. We hope to see you and your family back to celebrate another birthday soon!
The beds are hard as a rock, tried to get a different room and they said none available. The toilet didn't flush in the middle of the nite and the freezer in the refrigerator is all plugged up. Not very impressed.More
Thank LuAnn J
Response from Kaylyn Z, Guest Relations Manager at Chula Vista ResortResponded 2 days ago
LuAnn J - Thank you for your feedback. We truly regret that our accommodations did not meet your expectations but mostly, we regret that we were unable to resolve the issues to your satisfaction while staying with us. Your review will be shared with our...More
We stayed April 1-4th. Went to check in just a slight mix-up with our vouchers. Holly had supervisor fix them promptly. Excellent!!! Settled in a bit daughters ordered food from Luigi's free room delivery by a very nice young man.Tipped him of course.
Thank lori j
Response from Kaylyn Z, Public Relations Manager at Chula Vista ResortResponded 4 days ago
Lori J - Thank you so much for taking the time to leave this great feedback of Chula Vista Resort. We are thrilled to hear you enjoyed your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back in the...More
We stayed weekend of the terrible snow storm where all the roads were closed and/or very dangerous for travel.
Problem 1 - day 1 we return to our room after being gone all day to our room being open yet from the maid service. I...More
1 Thank tracker2018
Response from Kaylyn Z, Guest Relations Manager at Chula Vista ResortResponded 1 week ago
Thank you for your feedback. We regret to hear that your stay with us did not meet your expectations. Please check your private messages. We sincerely hope to have the opportunity to welcome you again.
Response from Nicholas B | Reviewed this property |
4621... I think it was the 4th floor in the end building. (To the right as looking at the hotel from the front) Half way down the hall on the left. The room was older but well kept and fairly clean, not the cleanest but... More
4621... I think it was the 4th floor in the end building. (To the right as looking at the hotel from the front) Half way down the hall on the left. The room was older but well kept and fairly clean, not the cleanest but certainly not the dirtiest. Hope that helps.