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Chula Vista Resort

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Chula Vista Resort
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2,112 Reviews from our TripAdvisor Community

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Showing 2,098: English reviews
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Elmhurst, Illinois
Reviewed 2 days ago NEWvia mobile

Good weekend and good resort and waterpark and thanks for the waterpark and good resort and good weekend and thanks for the breakfast and the arcade and dinner and lunch and water and rooms and soap and shampoo and towels

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Helpful?
Thank rovwa
West Bend
Reviewed 4 days ago NEW

The framework is there, but it needs some management help. Good location with a nice indoor water-park. That water-park is starting to show it's age. Plenty to do, but leaks and rust are becoming more and more a part of the area. Went to the game room and half the games were broke. Stayed in the condo portion and the...

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Helpful?
Thank SURESHOT17
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

SURESHOT17- Thank you for your feedback. We are currently in the process of renovating our rooms. We will pass your comments on yo our management team. We are happy to hear you enjoyed our location and waterpark! We hope to see you back in the future.

Wausau, Wisconsin
Reviewed 4 days ago NEW

We arrived at Chula Vista at 4 pm which is check in time. they had 1 employee checking people into rooms, we stood in line for over an hour and finally we up in our room by 5:30. Our Room was old and had a strange layout. Microwave stacked on top of a mini fridge, no pictures or wall decor...

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Helpful?
Thank Jerrycur1s
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Jerrycur1s- We are sorry to hear about the delay getting into your room. We are currently in the process of renovating our rooms. We hope you will give us another chance in the future.

Chicago
Reviewed 4 days ago NEW

We stopped here on the tail end of road trip on the way back form the Northwoods. Our kids, 4 & 5, had a great time. The weather was a bit cool for August, but we were still able to enjoy both indoor and out door waterparks. The food we had was decent, and our room was nice. The setting...

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Helpful?
Thank cnote100
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

cnote100- Thank you for your review. It's great to hear you thought of us at the end of your road trip. We're glad you children had a great time! We hope to see you back soon!

A TripAdvisor Member
1 review
Reviewed 5 days ago NEWvia mobile

The hotel is very old and dumpy. The room I recently had stayed in had a bathtub that slowly drained and so I had to shower with a puddle of water underneath me. The indoor water park is small and if you've gonna on pretty much all the rides you would think there isn't much to do. The water coaster...

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Helpful?
Thank A TripAdvisor Member
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

We are sorry to hear about the frustrations you experienced during your stay. We are currently in the process of renovating our rooms. We hope you will give us another chance in the future.

Springfield
Reviewed 1 week ago NEWvia mobile

We checked in on a Sunday and out Tuesday. It was the week before Wisconsin schools spring break. Also no big conferences or sports. Check in at 5:00 with no problem. We selected the cheapest room. Was put in the north tower so it was a short walk through parts of the hotel to the indoor water park. Not a...

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Helpful?
Thank Kepster1
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Kepster1- Thank you for your review. It's great to hear you were able to spend so much time enjoying the waterpark! We look forward to your return!

Reviewed 1 week ago NEWvia mobile

We went to the Chula Vista to get away for spring break trip. It was a short stay but a wonderful one. I was a bit scared because I had heard that the place had been run down and even had a bedbug scare. Everything was the exact opposite of all the reviews I had read. The service was fantastic....

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Helpful?
Thank Lad618
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Lad618- Thank you for your review. It's so great to hear you had such a fantastic stay! We're glad you enjoyed our waterpark and you loved our pizza! We hope to see you back soon making more memories!

Whitewater, Wisconsin
Reviewed 1 week ago NEW

Let me start with what was good. The view from the room was beautiful, we overlooked the Wisconsin RIver, beautiful. The indoor water park was pretty good, lots of different slides, my 11 year old son liked it a lot. The check in was ok, not overly friendly. The rooms are good sized but very generic. The beds were sloping...

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Helpful?
Thank Tonya6425
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Tony6425- Thank you for your feedback. We will pass your comments along to our management team. We are happy to hear your son enjoyed the waterpark and you liked your view! We hope you will give is another chance in the future.

La Crosse, Wisconsin
Reviewed 1 week ago via mobile

My family stayed as part of a convention at the property. 4 rooms just in our group. We had people arriving all throughout the day but rooms weren't ready. One of our family members didn't get their room until 10:30 pm, with check in being at 4 pm. That's ridiculous and the explanation we got was all the staff had...

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Helpful?
1Thank Tazkroner
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Tazkroner- We are so incredibly sorry for the delay getting into your rooms. Please do not hesitate to reach out to use via email at info@chulavistaresort.com or by calling (608) 678-3119 if you would like to further discuss your stay. Again, we are very sorry and we hope you enjoyed the rest of your stay.

Reviewed 1 week ago via mobile

Made reservations to stay with family and friends as members of the club here knowing that checkin was at four we arrived at five and were told our room was not ready we FINALLY got in our room at 1015 pm being told several times they were doing the best they could to clean our room we had five small...

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Helpful?
2Thank James H
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

James H- We are so incredibly sorry for the delay in getting into your room. If there is anything we can help you with please see the front desk or call guest services. Again, we are very sorry and we hope you enjoy the rest of your stay.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 

Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965-9062
Region: United States > Wisconsin > Wisconsin Dells
Price Range: $188 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
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Questions & Answers

Here's what travellers have asked, with answers from Chula Vista Resort staff and other travellers.
35 questions
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Questions? Get answers from Chula Vista Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another water park hotel”
 of 5 bubbles JerryK7, 4 Mar 2017 | Read review
“I prefer the river view.”
 of 5 bubbles CHADVG, 1 Mar 2017 | Read review
“If you want to spend the money and be off the main drag, ensure you have an updated room.”
 of 5 bubbles SisterMM, 28 Feb 2017 | Read review
“The higher the floor the better chance of a view of the water.”
 of 5 bubbles MarieParker, 27 Feb 2017 | Read review
“Rooms right off the stairwell made it easier to access the tunnel system to the water-park.”
 of 5 bubbles JulieH991, 24 Feb 2017 | Read review
5 of 5