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BEST WESTERN Torchlite

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154 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Rapid City, South Dakota
Reviewed 2 weeks ago via mobile

Staff are Absolutely wonderful!! I work where customer service is very important I am always looking and listening. The staff did a great job with that. I definitely recommend this place to everyone. Peaceful, relaxing, the best part It was clean!! Don't judge by outside appearance. Well done Best Western Torchlite.

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Helpful?
Thank miltmon99
Kelowna, Canada
Reviewed 4 weeks ago

We always look for BW when traveling. This is an older motel & the manager has plans for a new property. The manager is a very friendly lady, giving a welcome gift & always ready to fix anything wrong.

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Helpful?
Thank Kathy B
Cheyenne, United States
Reviewed 29 October 2016

This is suppose to be an informative review and not something that becomes a task or requirement in order to provide you something with which to evaluate the staff of the franchise. I fail to see how you are encouraging people to do so when you place requirements to complete certain sections with minimum requirements.

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Thank Nick K
Independence, Missouri
Reviewed 19 September 2016

I had forgotten how nice it is to be able to pull up to your door and unload. The room had been nicely redone and was very comfortable. Great beds. We were given a gift basket at check-in that contained water, fruit, granola bar and other goodies. What a surprise and a nice thought! The staff was very friendly and...

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Helpful?
Thank soc5mom1
SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review

I apologize for any highway noise you may have encountered. Thank you for staying with us, we are glad you enjoyed your "old school" stay, and we look forward to your return! :) Safe travels! Suzi

Reviewed 15 September 2016

We just needed a place near Glendoe State Park and the Torchlite was great, easy to find, great people and clean quality stay. Breakfast food was tremendous but lobby is tight, not a lot of seating. The Pizza Hut next door was also super convenient.

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Helpful?
Thank benjamint972
SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review

We are glad you stayed with us and enjoyed your visit. Our hotel location is perfect for people who like to go to the reservoirs or traveling on to other destinations. We are conveniently right off I-25. Next time you come back and visit us, we will have a larger breakfast area, but will always have the highest quality breakfast...

Paola
Reviewed 12 September 2016

Upon checking in, the desk clerk greeted us with a gift basket of fruit, granola bar, muffin and mints. In room Kuerig with coffee/tea pods was a bonus. Fairly quiet rooms, great bed. Breakfast was sufficient.

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Helpful?
1Thank JeanettePaola
SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review

Thank you for staying with us, and we are thrilled you enjoyed your stay! Please come back and see us! Suzi

Redmond, Washington
Reviewed 19 August 2016 via mobile

I would highly recommend this place. Nice and clean rooms with updated decor. Entire staff is very friendly and truly cares about guest comfort. They give you a welcome basket contains water and snacks. The GM/owner, Suzanne is just great. She went around the room at breakfast giving each guest her card in case they run into any problems while...

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2Thank AshAgs
SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review

Thank you for staying with us, and we were so happy to meet you! All of our guests are treated like diamond members within Best Western's caste system. We work hard to demonstrate why Best Western is a hotel chain worth joining. Please come see us again! My number which I provided is always available to you when you are...

Milwaukee, Wisconsin
Reviewed 25 July 2016 via mobile

Being platinum card holders were were given welcome gift, a plate with orange, Apple, two bottles of water, muffin, two chocolate mints, granola bar, one pack breadsticks, one crackers, knife, fork, wrapped up with ribbon and thank you card attached. We had stayed at a few Best western properties on this trip and their welcome gift was a small bottle...

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Helpful?
Thank Harleyrider2010
SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review

Thank you so much for staying with us, and we were glad you enjoyed our staff and facilities. We apologize for the TV being to high in the room, and as soon as we found our about the latch, we replaced it immediately. We are auditing all window locks in every room, to make sure this never happens again. Please...

New Jersey
Reviewed 15 July 2016

thoughtful staff and very clean room. They even gave us a "Welcome Gift Basket" with water and fruit and little snacks. I would recommend highly staying here. The breakfast buffet was good and stayed open to accommodate us.

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Thank sorry-shopper
SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review

Thank you so much for staying with us, and we happy you enjoyed your room. We understand people are traveling far from home, and in Wyoming, there are lots of small towns and not many restaurants to choose from. That is why we provide a breakfast that has so many choices, while providing quality. We also make it a point...

Florence, Oregon
Reviewed 3 July 2016

We were pleasantly surprised by the welcome basket and personal note from the owner and staff at this clean, friendly, and comfortable motel. The breakfast was Real Food, and served up with a smile. The pool was clean and perfect. We will stay again, if we have the pleasure of travelling through eastern Wyoming! Thanks to Bev, for making us...

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Helpful?
Thank chenberg
SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review

Thank you so much for staying with us, and we are so glad that you enjoyed our breakfast and pool!! Next time you come through, please ask for Suzi. I try to meet and greet all of the guests in the morning by sharing breakfast and trying to get to know everyone. We have been so busy that it has...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Pool
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms

Additional Information about BEST WESTERN Torchlite

Address: 1809 16th St, Wheatland, WY 82201-2241 (Formerly BEST WESTERN Torchlite Motor Inn)
Region: United States > Wyoming > Wheatland
Price Range: $155 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Torchlite 2.5*
Number of rooms: 50
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Also Known As:
Wheatland Best Western
Best Western Wheatland
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Questions & Answers

Questions? Get answers from BEST WESTERN Torchlite staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We asked for a ground floor room and received one!”
 of 5 bubbles chenberg, 3 Jul 2016 | Read review
“as far away from the interstate as possible.”
 of 5 bubbles RayMiller, 29 Oct 2015 | Read review
“Do not rule out small town lodging!”
 of 5 bubbles PhyllisHust, 15 Aug 2015 | Read review
“The Breakfast is excellent and highly recommended.”
 of 5 bubbles cgkoch, 23 Jul 2015 | Read review
“The staff asked about the type of room and honored that request.”
 of 5 bubbles 746garyr, 14 Jun 2015 | Read review
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