We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviews double tree self park lobby bar parking situation breakfast buffet view of the bay merrie monarch housekeeping staff the big island nicest hotel ocean front the open air lobby national park banyan drive rental car japanese garden ken's pancake house
Friendly and professional staff. Hotel has just been renovated and looking great with a innovative dedigned fireplace in the lobby. Open areas that adds to the calm ambiance. Great view and nice clean cozy rooms.
Wow what a beautiful place which is also a perfect location ,We stayed very short period at this amazing piece of paradise in Hilo,but still it’s one of our favourite ,We reached Hilo on an early morning flight from Oahu,then had a surreal mind blowing...More
The property was ok. The first room we were put in overlooked a dumpster. Seeing as I paid a lot of money for a trip of a life time vacation for me and the kids it was disappointing. The front desk was kind enough to...More
Great location - banyan drive is quite lovely
Everyone is exceptionally friendly , happy and helpful
Service is A+
Quality of a 5 star resort
Love the lobby area - every evening had high quality local entertainment
Balcony in the room overlooking the ocean with...More
Response from John-HiltonHelp, on behalf of management at Grand Naniloa Hotel Hilo - a DoubleTree by HiltonResponded 6 days ago
Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and are very sorry for the conditions encountered throughout our property. We will address your comments with our team as we work to...More
We traveled to Hilo for a family weekend. As former Hilo residents, we have stayed at the Naniloa many times. At times very shabby but we love the location and service. We were so disappointed by this stay.
When I arrived with a 2 year...More
1 Thank PeggyS1122
Response from Denise-HiltonHelp, on behalf of management at Grand Naniloa Hotel Hilo - a DoubleTree by HiltonResponded 1 week ago
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important...More
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo …MoreAirport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. FREE amenities include a FREE Round of Golf daily and FREE WiFi. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.