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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

771 reviews
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Traveller (369)
Room & Suite (124)
Pool & Beach (31)
Overview
  • Excellent29%
  • Very good35%
  • Average19%
  • Poor10%
  • Terrible7%
Travellers talk about
“overflow lot”(10 reviews)
“hula hula”(9 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.5 Star Hotel
All hotel details
Offers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (771)Write a Review
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All reviewsoverflow lothula hulawrap around balconyoverflow parkingcorner roomnice groundsview of the baymerrie monarchthe open air lobbynicest hotelocean frontthe big islandnational parkjapanese gardenrental carminute driveclose to the airport
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1 - 5 of 708 reviews
Reviewed yesterday

The only staff that were helpful were the valet employees, which ironically were contractors and employees of another company. The hotel staff was not helpful - no one had any idea what was going on. I believe some of this stems from management. Here's a...More

Thank DaynaCL
Hotel's Favourite
Reviewed 29 December 2017

We only booked this hotel because the hotel we regularly stay at was full, but, we were very glad that we found the Grand Naniloa. The rooms were clean and quiet, the staff was helpful and friendly, and the location was perfect for ziplining at...More

Review collected in partnership with DoubleTree by Hilton
2  Thank Jeffrey S
Reviewed 3 days ago via mobile

Worst Double Tree ever!!!!For all Hilton Diamond members, be aware, this hotel doesn't live up to any of Hiltons standards. This is the first time I've ever given anything other then a positive review of any Hilton property I've stayed at but this place is...More

1  Thank cyprusmomma
Reviewed 4 days ago via mobile

I NEVER give bad reviews UNTIL NOW! I holiday very often overseas and now I see why Australia is far superior. We chose here because of its apparent proximity to the volcanos and shops. I get it....... why stay too close to the volcanos?..... they’re...More

Thank Cindyrass
Reviewed 5 days ago via mobile

This grand old Hilo hotel was in serious disrepair. The renovation of the hotel proper is complete and they have done a fine job. There are still some services that haven’t been implemented to get it up to Doubletree standards but don’t let that keep...More

1  Thank Dave F
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About
Amenities
Top amenities
Free Parking
Pool
Free Internet
Hotel Amenities
Free Parking
Meeting Rooms
Banquet Room
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
US$143 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Details
Price range
US$143 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Add Photo Photos
Traveller (369)
Room & Suite (124)
Pool & Beach (31)
Dining (4)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Kandravi
15 January 2018|
AnswerShow all 3 answers
Response from nasnasislike | Reviewed this property |
I believe they did have one in September 2017 when I went, and I don't remember the cost, but I do know that the reviews I've read about the buffet were very poor. They are undergoing construction and it seems the food is... More
2
Votes
Kandravi
14 January 2018|
AnswerShow all 4 answers
Response from Mamashu | Reviewed this property |
You will receive a coupon for a free continental breakfast, but you can upgrade for a full buffet for $10, which includes an omelet bar. There are cold cereals, rolls and fruit for continental. Breakfast is pretty reasonably... More
1
Vote
ed h
18 December 2017|
AnswerShow all 4 answers
Response from araxas | Reviewed this property |
I believe you get all the usual Diamond Level benefits, best to call them. Hotel is in a great location and always has something going on. Great restaurants down-town which is only about a 5 minute drive ranging from the... More
1
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12345614
Room Tips
"Best views are from the rooms with Lanai (balcony) facing the Hilo Bay / pool below. Even number rooms have..."
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"We loved the 8th floor corner room view."
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"Ask for room with a balcony"
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"Higher floors are quieter with better views"
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