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All reviewscoconut islandocean viewseafood buffetqueen's courtbanyan treesmauna keathe big islandbanyan driveliliuokalani gardensjapanese gardenbit datedbeautiful parknational parkclose to the airporthotel restaurantken's pancake housean older hotel
3 nights in room with a king bed. Our concierge, Melanie, was excellent & helped us make the most of our visit to Hilo & Hawaii. She's an excellent local resource & accommodated our interest in the recent volcanic activity.
The room is nice for the price, dated. We had two queen beds in it and have stayed there many times. When we went to bed however, I got several bites on my legs, back, arms and hips. I checked the covers and found three...More
Thank Bernie D
Response from Concerned_HI_Manager, General Manager at Castle Hilo Hawaiian HotelResponded 2 days ago
Dear Valued Guest:
Aloha! I do apologize as I was not aware of your unfortunate experience. I will do an investigation immediately and will try to get back to you. If you do not hear from me in a few days please call the hotel...More
The staff was very nice, there wasn't a single employee who didn't greet us with a smile and a kind word. The room was clean, but as others mentioned, a bit dated. The bathroom light switch turned on the light in the open sink/closet area,...More
We spent 1 night here having spent a week in Kona. We were glad it was only for 1 night, for various reasons. The hotel is very large and busy, so whilst parking was plentiful it took a while to find a space. Check-in staff...More
This hotel may be the best option in the Hilo area. It is comfortable, but dated. Set your expectations to coincide with the pricing and don’t expect a 4 star hotel or service. Our rooms were spacious with a nice view of the bay. With...More