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Castle Hilo Hawaiian Hotel

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Castle Hilo Hawaiian Hotel
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1,617 Reviews from our TripAdvisor Community

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There are newer reviews for Castle Hilo Hawaiian Hotel
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Showing 1,413: English reviews
New York City, New York
Reviewed 2 weeks ago

We stayed in Hilo for 3 nights to visit Volcanoes National Park, and later stayed in Kona for the beachy/resort end of our trip. We chose this hotel because, sadly, it stands as one of the nicer hotels in Hilo. Hilo offers very poor/low-end accommodations. I would say Castle was along the lines of a Holiday Inn. It was a...

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Helpful?
Thank Kris O
Reviewed 2 weeks ago via mobile

We recently stayed at the Hilo Hawaiian for four nights. In retrospect, this hotel needs to seriously get their act together if they expect to compete with the influx from mainland hotel chains. Some well planned upgrading in their facilities and accommodations are essential to maintaining some level of ability to compete with the future changes. Our room with two...

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1Thank Elnakaz1
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Thank you for your review. I really do appreciate your feedback. I will check on the items you experienced and get them corrected. I do apologize for failing to meet your expectations and I hope otherwise you were able to enjoy all that the Big Island had to offer. Please take care... General Manager

Reviewed 2 weeks ago via mobile

I haven't stayed at Hilo Hawaiian before and I'm a local. Checking in was so fast. The room was so nice and comfortable. I would stay there again. Hilo Hawaiian was a nice get get away even if it was for 1 night.

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Thank Roselani M
Lihue, Hawaii
Reviewed 2 weeks ago

After arriving, our check-in was quick, professional, combined with that Aloha Spirit of courtesy. The rooms were very clean and comfortable. The next morning after working out in the wonderful fitness center, we strolled the grounds blessed with the tranquility of Hilo Bay, and the magical view of Mauna Kea in the distance. Great hotel, great people, great value. Aloha.

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Thank solette3936
Pennsylvania
Reviewed 3 weeks ago

We only stayed here for 2 nights, then we moved onto Oahu. This was our first impression of Hawaii and we all wished we had stayed in Hilo longer. The views from the lanai were breathtaking. We arrived later in the evening, it was so quiet we heard nothing but the frogs chirping away. The staff was pleasant and the...

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Thank Shauna P
Reviewed 3 weeks ago via mobile

This hotel is conveniently located close to downtown Hilo. It is within an hour driving distance to Volcanoes National Park and Mauna Kea Summit. It has a great view of downtown Hilo and Coconut Island. The hotel has a swimming pool and a laundry. It is well maintained. The front desk staff are welcoming and accomodating. Our room is spacious,...

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Thank charlie o
Houston, Texas
Reviewed 3 weeks ago

We stayed at the Hilo Hawaiian for two nights and enjoyed our stay. The rooms were clean, the front desk was helpful, and parking around the hotel was always easy to find. The rooms do need a bit of maintenance as some of the tile work is a bit loose, but it was not a tripping hazard in any way....

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Thank Ana P
Reviewed 4 weeks ago

This was our second stay here having loved it the first time three years ago. We were not disappointed upon our return. You can't beat the price for a view room of Coconut Island and the Hilo harbor. The staff is very friendly and efficient on the desk, in the restaurant and bar, and the maids too. We didn't try...

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Thank Marybeth B
Ocean Isle Beach, North Carolina
Reviewed 4 weeks ago

Beautiful location and very relaxing! Wonderful buffet breakfast, if desired, in the morning which will fuel you for most of the day!! Beautiful water views and park-like setting. Close to Hilo town center and only a 45 minute or less drive to Volcano Park. We toured the whole island from here, except the North above Mauna Kea. There are local...

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Thank Hollydove
Annapolis
Reviewed 4 weeks ago via mobile

Very nice room and building. We opted for a room with a balcony overlooking the water. Though worth the up charge, because we had to check in later in the evening we got stuck with two double beds instead of a queen or king. We managed though and would recommend to others looking for a hotel in Hilo. If you...

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Thank cacnie

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $194 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
21 questions
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Beaver Creek, Canada
25 days ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There some ocean view rooms that have no balcony.”
 of 5 bubbles danlB9328QP, 5 Dec 2016 | Read review
“bay side, high up, corner”
 of 5 bubbles ashevillefab5, 27 Nov 2016 | Read review
“All of the rooms are outstanding it doesn't matter where you are.”
 of 5 bubbles solette3936, 21 Nov 2016 | Read review
“Choose rooms overlooking the bay”
  • Afternoon view from our hotel room
 of 5 bubbles 502AnaP, 13 Nov 2016 | Read review
“Our room (728) was in the middle of the hotel w/ a great view. All of the ocean facing rooms have an excellent view on the higher floors.”
 of 5 bubbles 317marybethb, 12 Nov 2016 | Read review
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