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Castle Hilo Hawaiian Hotel

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07/05/2017 08/05/2017
1 room 2 adults 0 children
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1,709 Reviews from our TripAdvisor Community

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Showing 1,489: English reviews
Reviewed 24 February 2017

We enjoyed our two days at this hotel. It was very comfortable and quiet, we had a nice balcony view of the water, and the restaurant was good. We stayed here to be close to the volcano - it was a bit of a drive, but not too bad. Would stay at this hotel again.

Thank woods1544
Bloomington, MN
Reviewed 22 February 2017

Rooms clean and comfortable, wonderful view of the bay. Staff friendly. Free WiFi. Easy walk to parks nearby. Mini fridge but no microwave in room. Be aware that if you're staying a Saturday night parking becomes a problem in the evening, as there is likely a wedding and a dining room crowd. The hotel did not block off any parking...

Thank aBadgerandaGopher
Victoria, Canada
Reviewed 19 February 2017

An old hotel, NOT renovated, but the rooms are quite spacious. Our room faced the ocean & had a tiny balcony. Lovely views. Staff are reasonably helpful but breakfast is a RIP OFF - Avoid if possible! Only 1 packet of coffee is provided in the room & the staff are very reluctant to provide additional coffee.

Thank 22kittoo
Reviewed 18 February 2017

The staff are friendly and helpful. The room and bathroom are clean. Our room faced towards the street, but since we were on 7th floor, it is very quiet. The restaurant in the hotel is a bit on the high price side, but there are a lot more restaurants around you can go to. Breakfast buffet are expensive, we just...

Thank Pie616
Joliet, Illinois
Reviewed 17 February 2017

Other reviews had negative things to say about this hotel. We didn't encounter any problems. From check in, to the room, parking, on site restuarant, everything went smoothly. We chose this hotel mainly for it's proximity to the airport (10 minutes) and Volcanos National Park (45 minutes) and were completely happy.

Thank solorider2016
Reviewed 17 February 2017

Called the hotel directly day before - said no rooms. Went through TripAdvisor and we were able to get a room. Surprised that it faced Coconut Island. Not sure what caused the noise above us - maybe a sliding door to a lanai (?) but it was very loud and annoying. Can't complain - room was clean and staff were...

Thank Clara S
Des Peres, Missouri
Reviewed 15 February 2017

This is an average hotel. There is really nothing spectaular about it, however after searching for hotels in the area I found this one to be the best bang for your buck. The staff is gracious and helpful. The rooms are a good size and bathrooms clean which is really important to me. We spent very little time in the...

Thank Michellee4252
Blue Springs, Missouri
Reviewed 15 February 2017 via mobile

Half way through our Hawaii vacation we stayed at the Castle Hilo Hawaiian Hotel. The location was great, the Banyan trees were amazingly beautiful and the grounds were very nice. The hotel staff was friendly, the rooms clean and the bed was mighty comfortable. The pool had debris in it, but we got there the day after the tropical storm...

Thank jedrock26
Honolulu, HI
Reviewed 15 February 2017

I've seen this hotel before but, never stayed. Because I was traveling with my in-laws they wanted to stay here and I did too. My room overlooked the bay and it was great. I had the balcony door most of the time to enjoy the ocean breeze and either sat on the chairs outside or just relaxed on the bed....

Thank bluehawaii2003HD
Knoxville, Tennessee
Reviewed 14 February 2017 via mobile

We were not impressed with this hotel. This location advertised rooms that were recently upgraded, but it was old, outdated and unclean. If our room had been recently upgraded, I'd hate to see an 'old' room.

Thank Kevin C

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07/05/2017 08/05/2017
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  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $178 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
26 questions
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Beaver Creek, Canada
5 months ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice, clean and comfortable rooms on the banyan side although I prefer ocean view.”
wahinegirl58, 12 Apr 2017 | Read review
“Ocean View rooms are totally worth it!”
JusMeLisa, 6 Apr 2017 | Read review
“Ask for a room with a bay view.”
GLN3, 30 Mar 2017 | Read review
“Ask for a room with a bay view for the best view is you are wanting to see the best views”
johngA8896FZ, 16 Mar 2017 | Read review
“great views from 8th floor”
LuckyGirl03, 15 Mar 2017 | Read review
5 of 5
US$108* /night
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Prices are for 1 room, 2 adults
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