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Castle Hilo Hawaiian Hotel

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1 room 2 adults 0 children
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1,709 Reviews from our TripAdvisor Community

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Showing 1,489: English reviews
Mission Viejo, California
Reviewed 13 September 2012

My wife and I were very impressed with this hotel and surprised because we felt it surpassed some of the reviews it has received. As an overnight stop flying into or out of Hilo, it's perfect. Do book a room on the ocean side for great morning or sunset views. Each room has a small but adequate balcony and from...

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2Thank Notathand
Jackson, Tennessee
Reviewed 10 September 2012

My husband and I were so impressed with this hotel because it was so comfortable, close to lots of attractions, the grounds were beautiful, and the staff was so friendly. The hotel overlooks Hilo Bay and Coconut Island. We took some wonderful pictures all around the grounds and the little island. The reason we stayed in Hilo was because some...

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Thank GloriaG4
Tacoma, Washington
Reviewed 9 September 2012

The lobby area is open and beautiful. The view from our room was awesome! We woke up to a cloudy morning, but a beautiful rainbow. Breakfast was good at the restaurant! We had the buffet. The room was clean and nice. I will stay here again when I return to Hilo.

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Thank ang2isu
Los Angeles, California
Reviewed 6 September 2012

The only reason we stayed in Hilo was to visit the Mauna Loa Macadamia Nut factory/plantation and to see the volcanoes. Had we known that this hotel was so "tired", we would have sucked it up and driven the 3 hours from the Kona side. Quite literally, we walked off the plane in Oahu coming back from SE Asia and...

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1Thank SKI_Road_Warrior
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Please accept my apologies for any deficiencies experienced during your recent visit. We strive to do the best we can with what we have. We are in the process of our hotel renovation plans. We have completed a number of projects and will be soon starting our guest room renovations. I know you will enjoy what...

Copenhagen
Reviewed 4 September 2012

Hilo is a rather unique and very relaxed town. The hotel is right in the middle of Hilo Bay and there is a surrounding park (worth taking a walk through) and an adjacent 'island' that offers snorkeling and diving (I saw people on paddle boards and kajaks, but am not sure where these were rented). The parking is free but...

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1Thank Scrambler2
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Thank you for your kind words regarding your recent stay at the Hilo Hawaiian Hotel. It was a pleasure serving you. I will share your comments with our staff. I do apologize however for failing to inform you that we do have internet services in our guest rooms through our local cable company, Oceanic Time Warner....

singapore
Reviewed 1 September 2012

It is a nice hotel in a very good location and while there are not many modern hotels in Hilo, this one is probably the best choice. The only inconvenience is that free WIFI is only available at the lobby. Generally a very pleasant two nights here.

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Thank bungee_cairns
Alberta
Reviewed 30 August 2012

Nice hotel with a great view of the ocean. Getting a bit long in the tooth and can use a good reno. Clean and comfortable. Great location near downtown Hilo and next to the park area of Hilo. Nice balcony to sit and relax while looking at the ocean.

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Thank Ken G
Eugene, Oregon
Reviewed 29 August 2012

Most reviews and word of mouth had recommended this hotel as the best place to stay in Hilo. Stay away! If this is the best Hilo has to offer don’t bother going to Hilo and just stay in Kona, or North of Kona, (which is what most of the locals seem to want - very sad because Hilo seems to...

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2Thank Lief_H
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Thank you for sharing your experiences with us and allowing me the opportunity to explain. First of all I do apologize for failing to meet your expectations. We normally do receive many complimentary remarks regarding our cleanliness of our rooms but clearly we were not performing to our usual standards that day. I inspected the rooms to...

San Francisco, CA
Reviewed 28 August 2012

This hotel is in an excellent location, right on the water and just minutes to downtown Hilo via car. The staff were very attentive and courteous. The overall property though had a slightly tired feel to it and probably needs a bit of updating. The free parking was a nice perk. I was also very happy to see that it...

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1Thank SFgirlSF
The Netherlands
Reviewed 28 August 2012

I would certainly not go back here. I stayed at this hotel for two nights only because I needed a place to stay while having some appointments in Hilo, and this seemed like a good option because it looked nice and is conveniently located (10 mins by car from downtown Hilo). The parking place and the lobby make a terrific...

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2Thank Finikas11
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Thank you for sharing your experiences with us. At the Hilo Hawaiian Hotel we pride ourselves on the cleanliness of our rooms and the friendliness of our staff. I do apologize for any oversights there may have been with your room. I will speak to the Executive Housekeeper and have the rooms checked and corrected. As...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $179 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
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Beaver Creek, Canada
5 months ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice, clean and comfortable rooms on the banyan side although I prefer ocean view.”
wahinegirl58, 12 Apr 2017 | Read review
“Ocean View rooms are totally worth it!”
JusMeLisa, 6 Apr 2017 | Read review
“Ask for a room with a bay view.”
GLN3, 30 Mar 2017 | Read review
“Ask for a room with a bay view for the best view is you are wanting to see the best views”
johngA8896FZ, 16 Mar 2017 | Read review
“great views from 8th floor”
LuckyGirl03, 15 Mar 2017 | Read review
5 of 5