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Hilton Waikoloa Village

8,406 reviews
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Traveller (5238)
Room & Suite (1116)
Pool & Beach (908)
Overview
  • Excellent42%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“ocean tower”(1,557 reviews)
“dolphin quest”(451 reviews)
“hilton waikoloa”(672 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from Hilton Waikoloa Village
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (8,406)Write a Review
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1,206
621
367
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3,025
2,425
1,206
621
367
Show reviews that mention
All reviewsocean towerdolphin questhilton waikoloakona poollagoon grillthe big islandpizza placechinese restaurantkamuela provision companywater slidesbuddha pointboat rideswim with the dolphinsfishhuge resortboat servicemain lobby
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2,461 - 2,465 of 7,644 reviews
Reviewed 16 February 2016

First of all, one of the most beautiful places I have ever been. Secondly, hotel staff won't care about anything you or your comfort. If a large corporation is spending money to be there, what they want will come first. If you must go, ask...More

Review collected in partnership with Hilton Hotels & Resorts
4  Thank Clint C
Response from Debi B, General Manager at Hilton Waikoloa VillageResponded 20 February 2016

Aloha Clint C, Thank you for providing your candid feedback. We sincerely apologize for the noise inconvenience and irritation we caused you which should have never happened. Your comments, although unpleasant for me to read, are appreciated and are tied to our continuous process of...More

Reviewed 16 February 2016

Great value and unbelievable grounds group. The place is always beautiful. Never saw a single scrap of trash the entire time and the hotel staff was very customer focused and engaged. I would recommend to anyone who is visiting the Big Island to book your...More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank Anthony M
Response from Debi B, General Manager at Hilton Waikoloa VillageResponded 17 February 2016

Aloha Anthony M, We're delighted to hear that you had such an enjoyable experience with us at Hilton Waikoloa Village. We greatly appreciate your comments and will be sure to share them with our team. We'll look forward to seeing you back to the resort...More

Reviewed 15 February 2016 via mobile

It was awesome, for our first family valentine's day staycation... it was great and my kids had a blast .. the weather was beautiful, they gave us a free fold up bed since the room we had had 2 Queens but we wanted a king...More

1  Thank Brandi L
Response from Debi B, General Manager at Hilton Waikoloa VillageResponded 17 February 2016

Aloha Brandi L, It's wonderful to hear that you and your family had such a great Valentine's staycation with us at Hilton Waikoloa Village. We really pride ourselves in being a family-friendly resort and our team enjoys sharing the aloha spirit with our guests and...More

Reviewed 15 February 2016

This resort is gorgeous! Very zen with asian style statues all over the grounds. Plenty of water features and pools. The luau is comparably priced with others in the state. There are several restaurants/bars to eat and drink at, but I would recommend bringing your...More

1  Thank kmack143
Response from Debi B, General Manager at Hilton Waikoloa VillageResponded 24 February 2016

Aloha kmack143, Thank you for taking the time to write a review of your visit here. With your feedback we are able make the fine-tuning improvements we desire. Your comments, although unpleasant for me to read, are appreciated and are tied to our continuous process...More

Reviewed 15 February 2016

As a Hilton Honors Diamond member for the last 16 years, I was expecting much more. When we arrived yesterday, the hotel was completely full and we were assigned a room overlooking the parking lot for 9 days (I made reservations 6 months ago). We...More

12  Thank Bonebox
Response from Debi B, General Manager at Hilton Waikoloa VillageResponded 30 March 2016

Dear Bonebox, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. This is especially true for our valued Diamond HHonors members. Your feedback will help...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$219 - US$494 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$219 - US$494 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (5238)
Room & Suite (1116)
Pool & Beach (908)
Dining (211)
Amenities (110)
Family and Play Areas (31)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
bjfrancishall
4 February 2018|
AnswerShow all 6 answers
Response from VolunteerMom4Life | Reviewed this property |
There is no shuttle from the airport. We have always taken a taxi or rented a car. They have everything there if you just want to relax and never leave. We love coming here for over 25 years.
0
Votes
kjgardner2017
1 February 2018|
AnswerShow all 8 answers
Response from Ariktravel | Reviewed this property |
The kids seem to flock to the Jacuzzis (over chlorinated) though so be prepared to get splashed. The pools are not heated and the water is so cold that families, especially children flock to them for lengthy amounts of... More
0
Votes
BKBGlobal
18 January 2018|
AnswerShow all 3 answers
Response from Ariktravel | Reviewed this property |
I am a lifetime Diamond that has been coming to this resort for 18 years. I was not happy on visit in December. There is construction at Ocean Tower. The Kohala pool right there has closed the pool slide, towel/bar area... More
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Room Tips
"Just do your research, depends on exactly what you want... hotel is vast."
Read review
"Makai area very good with great views"
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"Don't stay here if you aren't willing to walk extensive distances on a regular basis.."
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"Hilton prop right of the hotel has large floor plans for family/friends, bbq grills. Use the hotel pools..."
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