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Sheraton Kauai Resort

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Sheraton Kauai Resort
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2,054 Reviews from our TripAdvisor Community

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Showing 1,918: English reviews
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San Francisco, California
Reviewed 2 days ago NEW

So I am going to start off with some quick context so folks have a basis of where I am coming from. I have been to Hawaii more than 10 times and have been to every island except Molokai. I have stayed at almost every SPG Hotel in Hawaii (some multiple times): Sheraton Waikiki and Westin Moana Surfrider in Oahu,...

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Helpful?
Thank dopelegend
Reno, Nevada
HOTEL’S FAVOURITE REVIEW
Reviewed 19 November 2016

We recently stayed 7 nites at the Sheraton. We had a Deluxe Oceanfront Room on the 3rd floor in Building 2. Our terrace faced the pool and ocean. The hotel has beautiful grounds. We felt welcome as soon as we checked in. They have both Valet and self parking. We parked our rental car in a lot right next to...

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3Thank snow1
About Hotel's Favourite Review
Management response:

Aloha Snow1, Mahalo for staying with us and thank you so much for taking the time to write this review. Thank you very much for your kind comments about our staff. I will be sure to let Paul know! Thank you as well for your feedback regarding our pool area, I have passed this on to my director of engineering...

Seattle, Washington
Reviewed 3 days ago NEW

Overall, we had a good but not great stay at this property. We used this as the final stop on our 10-day Spring break vacation, the first week in Princeville at the Condo and last few days in Poipu. We have 5-year old twin boys that are active and love the pool and beaches. This our fourth trip as a...

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Helpful?
Thank craigdub
Chico, California
Reviewed 3 days ago NEWvia mobile

Hmmm. I was there for two weeks, so let's break this down so I'm not rambling: The location of the hotel in Koloa is very good. Close to restaurants and close to Poipu Beach. You don't need to go to Poipu Beach unless you really want to since the beach in front of the hotel is very good. Hotel itself:...

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Helpful?
Thank ESS_lover
Niagara-on-the-Lake, Canada
Reviewed 4 days ago NEW

The guest rooms in the hotel were your typical Sheraton Hotel guest rooms, nothing fancy, clean. The grounds and flowers were outstanding. The ocean view was spectacular! The team was cordial enough. Not fantastic but okay. The only person that stood out was the lady that made coffee every morning at Starbucks--she remembered each morning what my daughter and I...

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Helpful?
Thank Kelly E
thomasrenshaw, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha Kelly E, Firstly, thank you very much indeed for taking the time to write this review. We appreciate any and all feedback we receive. It has been shared with the appropriate members of our team. Thank you for your compliments regarding the grounds, our team takes a lot of pride in keeping them very well. I will be sure...

Vancouver
Reviewed 5 days ago NEW

This is my second time to Kauai, the last time we stayed at the Westin Prince but this time we wanted to stay in Poipu and well I've always had great experiences with SPG hotels so it was a no-brainer to come stay at the Sheraton. The customer service was great, immediately greeted and the there was no line -...

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Helpful?
Thank diva_enroute
thomasrenshaw, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha, Thank you for taking the time for write this review. We very much appreciate your feedback. I am very sorry that the condition of your room did not meet your expectations. Feel free to call us and ask for a manager on duty so that we may discuss this further as any additional feedback is essential as we strive...

Reviewed 1 week ago via mobile

This hotel is old and rundown. From The deadbolt on my room that wouldn't lock to the old broken down mattresses, loose shower knob/control that felt like it was going to fall off to the musty, damp smell in the elevator. This hotel felt like a Motel 6 with a view. On a positive note, the view is nice.

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Helpful?
Thank Jeff B
thomasrenshaw, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha Jeff B, Thank you for providing your feedback. We do put our rooms through a rigorous preventative maintenance plan. Please reach out to us directly so that we can learn more about your rooms location and look into the feedback you have provided. Mahalo,

Reviewed 1 week ago

So let’s talk about the Sheraton Kauai. On the positive side it was everything you would expect a Sheraton to be. Clean rooms, attentive staff, nice decor, and so forth. One thing that was a detracting factor during our stay was the restaurant situation. Their pool bar and grill was closed for refurbishment and they made temporary arrangements. This made...

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4Thank John D
thomasrenshaw, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha John D, Thank you very much for taking the time to provide this honest feedback. I am sorry for the service around the pool whilst we improved the pool bar facilities. There is never a good time to conduct this work. At the Sheraton Kauai we do our best to try and spread the Aloha spirit and with it...

Atlanta, Georgia
Reviewed 1 week ago

I've stayed many times at Sheraton Hotels and loved all of them. I found out once we were in Kauai that is was a franchise not a Sheraton corporate controlled which might explain our room. We were delighted we were able to get a one bedroom suite facing the ocean when we weren't able to book a room in the...

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Helpful?
3Thank Lizthefoodie
thomasrenshaw, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha Lizthefoodie, Firstly, thank you very much for taking the time to provide us with this feedback. I am very sorry to hear that we missed the mark during your most recent visit. If you have time I would very much like to speak with you about your visit. Please reach out to me by calling the main hotel number...

Indiana
Reviewed 1 week ago via mobile

We had a great time at the Sheraton! We stayed in deluxe oceanfront room. It's farther away from the main area but was just perfect for us as it's super quiet other than ocean waves and beautiful sunset views. Room service was quick with decent choices. Run Fire restaurant is excellent - food & service top notch. As SPG gold...

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Thank TourWorld

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 

Additional Information about Sheraton Kauai Resort

Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Region: United States > Hawaii > Kauai > Poipu
Price Range: $390 - $610 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Reservation Options:
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu, HI
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 On the Beach Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kauai Resort staff and other travellers.
53 questions
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Questions? Get answers from Sheraton Kauai Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean Wing is worth it”
dopelegend, 22 Apr 2017 | Read review
“Avoid rooms on the other side of the street, choose the water side. worth the money with easy access to everything.”
craigdub, 21 Apr 2017 | Read review
“We had a garden view room over looking the pool away from the ocean. The grounds were still quite lovely.”
KellyE897, 20 Apr 2017 | Read review
“Not sure, we didn't get a good room.”
diva_enroute, 19 Apr 2017 | Read review
“I'm guessing they are all shabby but go for ocean front...the view is fabulous.”
Lizthefoodie, 12 Apr 2017 | Read review
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