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Sheraton Kauai Resort

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Sheraton Kauai Resort
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1,976 Reviews from our TripAdvisor Community

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Showing 1,844: English reviews
Thorold
Reviewed yesterday NEW

Ended up on crutches due to accident and Kira at the pool got me set up in a pool bungalow and kept checking on me all day - wonderful girl. The breakfast for our group was buffet and Robert went and made me a plate so I wouldn't have to struggle. Room was very nice four poster bed. Great place.

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Thank ThoroldTravelholic
Reviewed yesterday NEWvia mobile

A beautiful location Beautiful beach Great food Rooms are from the 80's Service is slow and spotty A bit crowded at times Needs a complete makeover Would not visit again Staff disconnected from needs of guests Pool small Stay at the Hyatt - better all around

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Thank Hubchinsky
Seattle
Reviewed 3 days ago NEWvia mobile

I attended a conference in Kauai and we stayed at the Sheraton Kauai Resort. Our room had a direct view of the ocean and the sunset each evening. The restaurant Lavas was a favorite for breakfast and lunch, the wait staff was exceptional and remembered us each morning. This resort has a long beach to stroll or swim in. The...

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Thank lynnea306
Minneapolis, Minnesota
Reviewed 4 days ago NEWvia mobile

This is the first resort where I felt the activities lived up to the resort fee. We took yoga every morning by the beach, ukulele lessons and they even offered beginning scuba. Beach is beautiful, kid friendly atmosphere, and the staff was really welcoming. We were there for New Years and watched fireworks from the hotel beach. Our new Kauai...

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Thank willworkforclothes
Shamong, New Jersey
Reviewed 6 days ago NEWvia mobile

The Sheraton at Poipu Beach provides spectacular views of the typically beautiful Kauai coast and quaint Poipu town. It is close to many eateries, and shopping, with many within walking distance. Rooms are modern, clean and provide (beach-side) access, and i especially enjoy the ability to turn off the AC, and leave the large sliding glass door open, and soak...

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1Thank scpillows
San Francisco, California
Reviewed 1 week ago

Where to begin. My family and I were at this property for over a week so we have a pretty good feel about the property. The positives: the valet staff, the pool staff, the front desk person that checked me in, housekeeping and the beach. The negatives: everything else Our deluxe ocean view room in the Ocean wing was pretty...

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Helpful?
Thank Radoike
SheratonKauaiManager, Manager at Sheraton Kauai Resort, responded to this review

Aloha Radoike, Thank you for joining us with your family at Sheraton Kauai Resort and for choosing to share your experience. We are pleased that our team at the bell desk, pool, front desk and housekeeping were positive aspects of your stay. However, we are sorry for the areas that did not meet your expectations as we strive to provide...

Honolulu, Hawaii
Reviewed 1 week ago

We live on Oahu and travel to the neighbor islands quite often. We are usually price driven as we often just stay for one evening and don't usually take advantage of the whole resort. I've stayed at Sheraton's in the past and usually have a good experience. Unfortunately this was not the case. It started with check in. I was...

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Thank Joe300g
SheratonKauaiManager, Manager at Sheraton Kauai Resort, responded to this review

Aloha Joe300g, Thank you for choosing Sheraton Kauai Resort and for reviewing your stay. It is always disappointing to hear when we have missed the mark, and we are sorry to hear of the lapses in service you experienced during your stay, such as the long check in time and lack of bathroom amenities upon arrival. Should you wish to...

Seattle, Washington
Reviewed 1 week ago

There are a lot of pluses to this property, their gorgeous setting probably is the most enticing. The people are very friendly and we loved looking out at the waves as they cascaded onto the shoreline. We also loved the turn-down service and small orchids left each evening while we were out. It will be on its way to being...

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Thank Terry H
SheratonKauaiManager, Manager at Sheraton Kauai Resort, responded to this review

Aloha Terry H, Mahalo for joining us at Sheraton Kauai Resort and for taking the time to share your experience. We are pleased to hear that you found our team to be friendly and that you enjoyed our great location. However, we are sorry to hear of your disappointment with regard to the poolside amenities. Your feedback is important to...

Reviewed 1 week ago via mobile

I wish I could give this place a minus one. Our room has dirty carpet and is very outdated. There is no view. We are stuck in a room on the top floor in the back of the property with no view and no pool nearby. I can't believe this hotel has 4 stars. We are a family who travels...

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Thank Traci P
thomasrenshaw, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha Traci P, I would very much like to speak with you regarding your reservation. It looks like you are still in house with us and I do very much want the opportunity to make your stay better. Please reach out to myself, Thomas at your earliest convenience, if you would like to do so. I am so sorry that...

Chicago, Illinois
Reviewed 1 week ago

Look elsewhere. We booked at the last minutes and this was the only hotel with vacancy. Big mistake. Now we know why they had vacancies when everyone else was full. There are some really nice people there, but we are very polite, respectful people, but were treated rudely many times. especially the front desk and also some of the people...

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1Thank bigredabraham
SheratonKauaiManager, Manager at Sheraton Kauai Resort, responded to this review

Aloha bigredabraham, Thank you for your feedback, and we are sorry to hear of your negative impressions of our resort. Our team takes matters regarding our guests' safety and wellness very seriously, and highly encourage you to connect with us regarding the illness you experienced. At your earliest convenience, please connect with Jacob Vogelgesang, Director of Food & Beverage by...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 

Additional Information about Sheraton Kauai Resort

Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Region: United States > Hawaii > Kauai > Poipu
Price Range: $413 - $549 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Reservation Options:
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu, HI
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 Luxury Hotel in Poipu
#4 On the Beach Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kauai Resort staff and other travellers.
45 questions
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Questions? Get answers from Sheraton Kauai Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with water views are the best.”
 of 5 bubbles terryh659, 14 Jan 2017 | Read review
“be clear on whether you are getting beachfront or across the street”
 of 5 bubbles bigredabraham, 10 Jan 2017 | Read review
“Ask for a western facing room - WONDERFUL sunsets from this property.”
 of 5 bubbles MJ273, 4 Jan 2017 | Read review
“The Ocean Wing has nice large rooms very close to the ocean. Amazing sunsets from the balcony and soothing sounds of the ocean at night.”
  • View from our balcony of an incoming rain storm
  • Beautiful sunset from the balcony of room 1420
  • View from Ocean Wing
 of 5 bubbles Guy683, 2 Jan 2017 | Read review
“Building 1, ocean view.”
 of 5 bubbles 20bradleyg, 1 Jan 2017 | Read review
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