1 Hotel Hanalei Bay

1 Hotel Hanalei Bay

Great decor. Room layout and of course the view!
Traveller (452)
Suite Bathroom
Room & Suite (65)
Dinner at 1Hotel
Dining (36)
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About

4.5
#1 of 3 resorts in Princeville
4.9 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to transformative wellness in one of the most stunning spots on earth-your oceanfront sanctuary on Kauaʻi's North Shore, a protected natural wonder that nourishes body, mind, and soul.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Bicycle rental
Indoor play area for children
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Boating
Canoeing
Diving
Golf course
Hiking
Horseback riding
Snorkelling
Water sport equipment rentals
Canoeing offsite
Evening entertainment
Fishing
Patio
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Business
Green
Languages Spoken
English

Location

5520 Ka Haku Rd, Princeville, Kauai, HI 96722
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 58 out of 100
58
Kauai Island Airport
31.7 km
See all flights
4.5
4.5 of 5 bubbles315 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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1 Hotel Hanalei Bay is often lauded for its exceptional service and cleanliness, with many guests appreciating the staff's dedication and the hotel's eco-friendly practices. The rooms, noted for their comfort and design, sometimes receive criticism for odors and pests. The location is widely celebrated for its stunning views, contributing to a vibrant atmosphere, although it can get busy. While the amenities, including luxurious pools and dining options, are a highlight, some guests question the value, citing high costs and service variability.
Location
Picturesque
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Top-notch

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Detailed Reviews
Courtney L wrote a review Feb 2023
5.0 of 5 bubbles
I was fortunate to be a guest at the 1 Hanalei Bay during its opening week. Impressive is definitely an understatement. The hotel design seamlessly incorporates beautiful textures, colors and eco-friendly materials. The open-air lobby is literally nature, as in a green garden, filled with native plants and trees and has such an inviting and calming effect...a perfect welcome for a trip to paradise.

My room was immaculate, the pool was huge and fun for my 9 year old daughter, the bars all had insane views, we snorkeled at the beach right by the pool and the restaurants were beyond delicious, with diverse options. The 1 Kitchen was consistently amazing for meals at all times of day and Welina Terrace was mind-blowing. The nigiri sushi was transformative and some of the best, if not the best, sushi I've ever tasted.

The staff is where this hotel sets itself apart from others. I've been to a lot of beautiful hotels, but we all know the success of any hotel stay depends on the people that work so hard to make our stay pleasurable. In my 5 day stay I met some of the warmest, most gracious, interesting and just plain cool staff members. What was most evident to me was their passion for the island, for their role at the hotel, for the day ahead. I loved hearing their stories and how they all found their way to this majestic place. I truly didn't encounter one person who wasn't grateful to be there helping me have an excellent vacation. For that reason, I will for sure be back!

A very special shout out to some of the kindest people who worked extremely hard to contribute to my permanent Hanalei smile.

The pool: Tia, Rocky, Brandi, Cameron
The Sandbox: Phillip
1 Kitchen: Eliza, Mary, Steve & manager Stephanie
Concierge: Katherine
Outdoor Bar: Johnny, Scott & Miguel
And Fallon

Kauai has always been my favorite Hawaiian island, but now I feel like I have a home there I can visit whenever I want. Mahalo!
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Date of stay: February 2023
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: I stayed on the 7th floor facing the bay and the views were incredible
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Other at 1 Hotel Hanalei Bay
Responded Feb 25, 2023
Aloha CourtneyL1587, Mahalo for your visit and sharing such detailed feedback from your stay. It is wonderful to hear our team throughout your stay was able to leave such positive lasting impressions. We look forward to welcoming you home again soon. Mahalo, China Li Price Assistant Director of VIP Experience
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Dtmuch wrote a review Jul 2023
Cooper City, Florida
5.0 of 5 bubbles
I’ve been to many beautiful resorts over the many years that I have been traveling. I must say, the 1 Hotel in Hanalei Bay is one of my top resorts. The grounds are immaculate, the staff wait on you hand and foot - from the moment you arrive until your final departure. They are all incredibly attentive and at times, it felt like I had my very own concierge staff for me and my family. The views are breathtaking with waterfalls and mountains everywhere you turn. The rooms are stunning and if you are lucky enough to acquire a ground floor with a terrace, do it! It’s worth the extra expense as these rooms allow you to walk onto the pool area from the terrace. Speaking of the terrace, the pool area is beautiful and immaculate and the adult pool is simply beautiful. The food is delicious and takes on a health conscious vibe without losing any of the deliciousness of the food itself. Breakfast buffet is bountiful and I simply can’t find enough wonderful things to say about this place. If you are coming to Kauai - and looking for first class all the way, look no further than 1 Hotel in Hanalei Bay.
Now, we did make one crucial error on this trip.
We checked out.
Not knowing what to expect and having stayed at a Grand Hyatt in Maui, we booked several nights at the 1 Hotel and several nights at the Grand Hyatt. Let’s just say, as I am writing this review, I am BACK at the 1 Hotel after 1 1/2 not so wonderful days at the Grand Hyatt. If you would like to know why, feel free to read my review on The Grand Hyatt.
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Request an ocean view with a terrace. It will be on the first floor. Before you cringe, it’s...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Other at 1 Hotel Hanalei Bay
Responded Jul 6, 2023
Aloha Dtmuch, It's always amazing to hear that we've been successful in our commitment to providing quality guest service experience. Thank you for giving us the opportunity and making time to provide feedback of your recent visit. Your detailed comments are valuable as we strive to provide the best service possible every day. We'll make sure the team receives your kind feedback. It will make their day! Mahalo, China Li Price Assistant Director of VIP Experience
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Nav wrote a review Nov 2023
Leicester, United Kingdom
+1
4.0 of 5 bubbles
Set on an extremely beautiful island and area of Princeville, we almost got exactly what we paid for. Our welcome was extremely warm both in weather and from the staff. The staff knew our name and made us feel like our entire stay would be catered for any way we needed. We felt like the only guests there despite the hotel being full.

The hotel is stunning. It completely captures the “Garden island” vibe that Kauai is known for. Staff are extremely friendly making you feel welcomed and relaxed.

The resort activities are well worth getting involved in. Many are included. “Sake tasting” and the “Perfect Mai Tai” were a lot of fun and very educational. We also recommend hiring a kayak and paddling up the river. It’s beautiful and a good bit of exercise in the morning before it gets too hot. It is a small fee but definitely worth it. Try the “Myofacial release” session in the morning, it’s worth the pain and you feel incredibly relaxed after. Better than a massage.

There are a few restaurants and cafes in the resort which are excellent.

We had a few communication issues that really brought down our stay considering what we paid and how well they welcomed us. Our room had a foul smell to it which we raised as an issue. We kept getting told they would send an SMS but we never received one. We kept telling them and they said they would sort it but still nothing. We complained again and they said they would email us. They took the email down twice and rechecked and still no email. We couldn’t tolerate the smell any longer and complained direct to the manager who said this was the first they were hearing of it and were extremely apologetic rectifying the issue immediately but moving our room and giving us credit on our tab. We were very appreciative of this but it took 36hours and us contacting the manager for anything to happen. After checking out they still didn’t have the right email and we had to sort that out again to get our receipt. This was likely an isolated issue but it affected our honeymoon significantly and will make us reconsider staying there again. When you pay so much you expect a high level of hospitality which we didn’t receive for 50% of our stay.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Other at 1 Hotel Hanalei Bay
Responded Nov 6, 2023
Aloha Navinleanage, Mahalo for your recent visit and taking time to share your experience with us. We are pleased to read the about the exceptional things you enjoyed about the property, warm welcome, and hotel activities. We apologize for the communication issues and unpleasant smell in your room. Your feedback is valuable to us, and we will work on improving these areas and ensure a better guest experience for future. Thank you for choosing our sanctuary and we hope to have the opportunity to serve you again and turn around your impression. Mahalo, Crystal Lee Director of VIP Experience
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Don P wrote a review Mar 2023
Kapaa, Hawaii
1.0 of 5 bubbles
Shared with Public
One Hotel, the prior St. Regis and Princeville Hotel, is now charging $1,600 PER NIGHT for a hotel room, because they are special. 🙂 Went there for lunch today. This is how special they are:
1. They don't have menus. You have to read off an app in your phone.
2. They have about 6 salads (avg price $24.00, 6 entrees (avg price $23.00). So a couple would be spending roughly $100.00 for a hamburger and a salad.
3. They had a choice of 1 type of red wine, yes 1 selection of wine for 18.00 a glass.
4. We ordered, and after waiting for 25 minutes without any food we left.
5. We then went to get our car, waited for 15 minutes for the valet, and then discovered the person that took my ticket took it and left for lunch. After another 10 minutes we received our car.
So after an hour of wasted time at this #1 HOTEL, we received no food and spent 25 minutes to get our car so we get out of this horrible experience. This organization shouldn't be allowed to operate a Kool-Aid stand let alone a $1,600 per night hotel. What a fradulent joke. Don't ever patronize this place. They will become an embarrassment to Kauai. So I received nothing except an elevated blood pressure level and it cost me $7.00 that I tipped the Valet. What a deal !!!!!!! We stopped at ONO Burger in Anahola and had lunch.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Other at 1 Hotel Hanalei Bay
Responded Mar 14, 2023
Aloha DonPix, Mahalo for taking the time to share your feedback with us. We apologize for the frustration you and your wife experienced while attempting to enjoy lunch with us recently. I would appreciate the opportunity to connect directly with you. Should you be willing to connect, please reach out to me directly at china.price@1hotels.com. Mahalo, China Li Price Assistant Director of VIP Experience
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Laura L wrote a review Apr 2023
3.0 of 5 bubbles
The property formerly known as the Princeville Resort is now a fully renovated 1 Hotel. The transformation was sorely needed and kudos to the design team - it is really lovely. The views from this resort are the reason we came back. Sadly, and we were not told this at the time of booking, the entire resort is not open which means our Ocean View Double Queen was right above the pool - meaning we could not open the windows between 9AM and 10PM unless we wanted to hear kids screaming and the resort music. The room itself is nice however there is not nearly enough storage for a room that is supposed to house 4 people. One whole closet is locked to house local “ventilation”. And more hooks in the bathroom please! There are two main restaurants in the lobby: 1 Kitchen and Welina Terrace. Welina Terrace is really like a bar that serves food and is ridiculously overpriced and noisy. 1 Kitchen redeems the property in both food and service. We had an amazing meal there and wonderful service. However, once this hotel is fully opened I am not sure how they are going to feed everyone. I strongly recommend making your dinner reservations when you reserve your room. The beach amenities were great and I LOVE that you don’t have to reserve or pay for the beach cabanas etc. I am not sure they will keep this but if so, kudos to them.
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Date of stay: April 2023
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Other at 1 Hotel Hanalei Bay
Responded Apr 17, 2023
Aloha Roving42744846344, Mahalo for sharing a review of your visit to our hotel. We appreciate your compliments and detailed feedback. The input you have provided is important to us and will be discussed with the team. We hope to have the opportunity to welcome you back again! Mahalo, China Li Price Assistant Director of VIP Experience
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Arbi G wrote a review Jul 2023
5.0 of 5 bubbles
This has been by far one of the best family vacations we have ever been on. The hotel itself is very Zen and clean and has a great aroma in every hallway. Everything and everywhere is clean and organized. The views from almost every location are breathtaking, whether you’re by the beach or the pool or in your room. The pool is great and large and warm and comfortable. The beach is incredible with coral by the shore with lots of fish and very few people. There are minimal waves and very easy to swim, or just lounge on a tube in the ocean!

The service was also amazing. Everyone here is very nice and happy and always smiling and willing to help. The manager at the front desk William was very kind and helpful and always available and even gave me his cell phone number. The pool side manager, Nicole was also very sweet and kind and remembered our names and constantly checked on us to see if we needed anything.

The food is very good; specially, the oven baked pizzas. The bartenders are very nice and the drinks are very good and poured with a heavy hand :-)!

The concierge were also very knowledgeable and helpful and booked most of our trips for us, including boat tours, and helicopter flights.

I would highly recommend this hotel as a family friendly, or an adult friendly (since there’s a separate adult pooland bar), vacation spot to create, everlasting memories!!!

PS, we have already booked our next trip here next July 4th week :-)
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Other at 1 Hotel Hanalei Bay
Responded Jul 6, 2023
Aloha 856arbig, Thank you for taking a moment to share your experience of your recent visit. We are so pleased to hear you found our sanctuary to your liking and the team's commitment to providing high quality guest service was reflected in your visit. Our team will be thrilled to hear that we made a good impression on you. Thank you again for the opportunity and we look forward to welcoming you back home to 1 Hotel Hanalei Bay. Mahalo, China Li Price Assistant Director of VIP Experience
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shrink711 wrote a review Apr 2024
Costa Mesa, California
+1
5.0 of 5 bubbles
My husband and I stayed at the 1 Hotel for 5 nights. This hotel is beautiful and the only luxury property in Hanalei. The service from the valets, to the front desk, to the bartenders and waiters, everyone was so helpful, nice and accommodating. We were in an ocean view king room . It was very comfortable with lots of space . It had a filtered water dispenser which was a great touch. They also had a Nespresso and tea kettle. They did not provide teabags, but I was able to get some at breakfast. The breakfast was great, nice selections on the menu and also a buffet. The breakfast sandwich and pancakes were our favorites. We ate in the Terrace as well. Very small and expensive bites, not sure it was worth the cost . However the live music and sunset moment was great . The spa was really great . I had a scrub and massage with Asher. He was exceptional. He was very skilled and intentional. One of the best massages I’ve had. And not your typical hotel experience. My husband also had a great experience with both a massage and a haircut.
The hotel is also geared to families, so lots of kids and a large pool area for kids and families . We stayed mostly at the adult pool which was small, but great service . Hannah took good care of us .
The hotel is also an easy 10 minute drive into Hanalei so it was easy to go town and enjoy the shops and restaurants there too.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: It’s a 1 hour drive from the airport, so nice to have a car.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Other at 1 Hotel Hanalei Bay
Responded May 5, 2024
Aloha Shrink711, Mahalo for visiting and taking time to share your experience with us! We're pleased to hear that you and your husband enjoyed your 5-night stay at our north shore sanctuary. It's wonderful to know that you found it beautiful and appreciated the attentive service from our team members throughout your stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to 1 Hotel Hanalei Bay in the future! Mahalo, Mathieu Rapp, Hotel Manager
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Judy C wrote a review Jul 2023
2.0 of 5 bubbles
When my parents and I arrived for our dinner reservation on7/12 we were told the only tables available with a view were low tabletops. As my mother has severe back pain and we saw there were other higher tabletops available we inquired for a table change.
1st time we asked the hostess stated the table we wanted to sit at was set up for two people and a chair cannot be added.
2nd time we asked to switch to as we saw that there were outdoor seatings with high tabletops with plates/cups/chopsticks (basically dinner table set up) but the hostess informed us that outdoor seating was “only for cocktails”. Yet we personally saw her seating other dinner diners with dinner menu in hand at the outdoor area. My parents and I thought to ourselves “surely this difference in treatment isn’t because we are Asians, this is a 5 star hotel after all”
3rd time we asked the hostess to switch to the outdoor table again due to my moms back injury was after we saw other customers switch tables 3 times (eventually to the outdoor area) until they finally found the perfect table for them. When we asked, the hostess showed her obvious frustration and told us rudely “this is your spot, we dont have other tables available”.

The manager eventually came to us and asked us if we’d like to change tables and that the hostess “is just a server and is just following instructions”. When we told the manager how we saw that the outdoor table was clearly set up for dinner but was told by the hostess that the tables were only for cocktails, the manager rudely responded “well it’s kind of hard to explain everything we do here at the restaurant”. We finally sat down and there were bugs everywhere, the manager then proceeded to say “you wanted to sit out here, you sure you want to be one with the elements right? You sure right? You sure you want to be out here with the bugs?”

We were embarrassed and felt so ridiculed at Welina Terrace we decided to leave for 1Kitchen downstairs instead.

While we were eating at 1Kitchen (delicious and great service), the activity director of 1 Hotel, Steve, came to our table to apologize for our experience and offered my family a complimentary cabana reservation for the next day and covered our dinner expenses for the night. Steve was polite and apologetic, and we thank him for that.

But the hostess and manger of Welina Terrace on 7/12/2023 could not have been more discriminating and unaccommodating towards my moms back injury. This is a 5star hotel, that kind of service is unacceptable, we felt like we paid to be ridiculed.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Other at 1 Hotel Hanalei Bay
Responded Jul 13, 2023
Aloha Ms. JudycW4939GA, Thank you so much for reaching out to us with your concern. We take claims of discrimination extremely seriously and would like to connect with you further to this regard. Our leadership team is reaching out to you to discuss your experience in detail. Mahalo, China Li Price Assistant Director of VIP Experience
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Alina K wrote a review Jan 2024
Austin, Texas
2.0 of 5 bubbles
We stayed at the hotel in summer 2023 and have already shared our feedback with the hotel directly. It has been 5 months now and no one ever reached out - which is all you need to know about their service.

We were generally disappointed with the service which was incredibly slow pretty much everywhere -- by the main pool, by the adult pool and during breakfast and dinner at 1 Kitchen. While the property is beautiful and offers a variety of experiences, the service issues described below should simply not be happening at a hotel charging $1500+ per night. Instead of getting outstanding service for such a high rate, we were running into issues pretty much everywhere we went and had to chase staff most of the time. We really wanted to love it but the hotel needs to work on their service before they can charge $$$$ rates.

Some specific examples:

1. We got dinner at 1 Kitchen, and just like everywhere else, it seemed painfully understaffed. Our server, Justin, seemed very busy and it was almost impossible to flag him down. The food and drinks were good but the service was very slow and every meal and interaction took forever. Towards the end of the night, our server brought us a check without asking whether we wanted anything else. In fact, we were hoping to order dessert. When we asked for the check, he asked us about the occasion, and we told him that we were celebrating our honeymoon. Justin kindly offered to take off dessert from our check, however, he ended up only taking off a $7 scoop of ice cream while the other dessert item remained on the bill. At that point, we did not want to have an awkward conversation about fixing it and wait another 30 minutes, so we just paid and left.

2. The service at breakfast was equally slow. There was always a wait although there seemed to be plenty of open tables that just needed to be cleaned. Two out of three times we weren't even able to put in drink orders before we had finished eating.

3. We reached out via email several times prior to our arrival but no one got back to us!

4. We spent one full day at the main pool. Throughout that entire day, no one came by to ask if we needed anything and/or take our food/drink order. We ended up having to walk to the Sand Box twice hoping to place our order only to be told that we needed to wait for the server to come to us. It took another 20 minutes for them to come.

5. While a bit better compared to the main pool, the service was generally slow at the adult pool as well. There was barely anyone around to help with the towels and take food/drink orders. In addition, when we asked the server to place a food order at Kai Maikai around 4:40pm, we were told that the kitchen has already closed, although it says everywhere that it closes at 5pm.
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Date of stay: July 2023
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Other at 1 Hotel Hanalei Bay
Responded Feb 2, 2024
Aloha Alina Kovalenko, Mahalo for reaching out to share details from your experience. We appreciate your high notes regarding the property design and hotel offerings however see there were numerous encounters that greatly impacted your overall stay. On behalf of the resort, I apologize your experience fell far below your expectations and our standards. I would appreciate the opportunity to discuss the notes you have shared. I will be reaching out to you directly to personally follow up on these matters. I look forward to speaking with you soon. Mahalo, Mathieu Rapp, Hotel Manager
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micah wrote a review Mar 2023
San Francisco, California
2.0 of 5 bubbles
the location, buildings, and grounds are beautiful.

Everything else (some staff excepted) leave much to be desired. Regularly, items from orders were forgotten, staff never came back to check in, or just ignored me. The rooms are nice, but wifi barely works. There is an alledged focus on sustainability, but their practices are contray: 3-4 towels/covers per guest which are then sent back to washroom even if they arent touched. The food and drinks are not worth the price tag and the way service is structured, its hard to get food or drinks around the clock. as an example, check in is at 3/4pm, but all the food service places are closed so one can order room service or wait - but then the restaurants are "booked" so even if you wait, you cant eat on site. The shave ice by the pool was haphazardly made by someone subbing in for the ice shave person and it wasnt good, but still charged full price. Finally, outside of the stunning backdrop of Hanalei, this place doesnt feel like Hawaii. There are few Hawaiians working here and the aloha spirit is sorely missing.

In summary, the attention to detail just isn't there to justify the price. Maybe they're just working out the kinks, but in the meantime, go somewhere else.
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: Get food before arriving, it'll be hard to get a meal besides room service post-check-in
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Other at 1 Hotel Hanalei Bay
Responded Mar 21, 2023
Aloha mkdnyc, Mahalo for sharing your experience from your recent visit. We appreciate your detailed feedback and regret to learn of the shortcomings you experienced during your stay. I’d like to connect with you to discuss the notes you have shared. Please contact me directly at china.price@1hotels.com Mahalo, China Li Price Assistant Director of VIP Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from onthemach
334 contributions559 helpful votes
You must wear rubber sandals or some type of water shoes to avoid injuring yourself. I would recommend kids to stay in the kids pool/area. The water is clear, however its color is determined by the bottom, so set your expectations. You will not be in Grace Bay water (Turks & Caicos), most likely you will b e swimming as it is raining, however water IS water!
Answer from javargo
Kilauea, Hawaii1 contribution
July is a very busy season for the island in general as kids are out of school. I would expect the Hotel to be at a high capacity.
Answer from javargo
Kilauea, Hawaii1 contribution
Local here who stayed at the resort and brought our 2 year old 45lb pup. There is no dog sitting unfortunately and we were told the dog could not be left alone in the room. That being said, our pup was welcome everywhere in the resort. She stayed with us pool side and laid on the cabana couch while we swam and enjoyed the pool. She was also welcome to the restaurants and sat with us while we enjoyed dinner on Welina Terrace. Overall expect to have your pup with you at all times.
Teresa wrote a tip Jul 13
12 contributions
5.0 of 5 bubbles
"We skipped on getting our own rental car this time, but next time we’ll make sure to rent a car for added convenience."
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FrequentTravele... T wrote a tip Jul 12
San Francisco, California2 contributions1 helpful vote
5.0 of 5 bubbles
"The food is pricey at the hotel, but tasty. The only poor service we had with food at the hotel, was at their Welina terrace. Took too long."
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SS_SF49 wrote a tip Jul 12
San Francisco, California8 contributions
5.0 of 5 bubbles
"Tips? Well, leave your watch at home and bring sunscreen and lotion brother!"
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Jamie M wrote a tip Jul 11
1 contribution
5.0 of 5 bubbles
"Don’t overlook. Bomb. "
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Jill Paris, Owner wrote a tip Jun 2024
Charleston, South Carolina26 contributions1 helpful vote
5.0 of 5 bubbles
"If you want to dine at 1 Kitchen for dinner, book early."
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Not the right property for you?
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PRICE RANGE
C$1,553 - C$1,948 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
st. regis princeville hotel princeville, st regis princeville resort
FORMERLY KNOWN AS
Princeville Resort
LOCATION
United StatesHawaiiKauaiPrinceville
NUMBER OF ROOMS
252
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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1 Hotel Hanalei Bay - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about 1 Hotel Hanalei Bay
Which popular attractions are close to 1 Hotel Hanalei Bay?
Nearby attractions include Puu Poa Beach (0.2 km) and Living Room Lounge (0.1 km).
What are some of the property amenities at 1 Hotel Hanalei Bay?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at 1 Hotel Hanalei Bay?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at 1 Hotel Hanalei Bay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at 1 Hotel Hanalei Bay?
Yes, valet parking is available to guests.
What are some restaurants close to 1 Hotel Hanalei Bay?
Conveniently located restaurants include Happy Talk Lounge, Nalu Kai Grill and Bar, and Welina Terrace.
Are there opportunities to exercise at 1 Hotel Hanalei Bay?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at 1 Hotel Hanalei Bay?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at 1 Hotel Hanalei Bay?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does 1 Hotel Hanalei Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to 1 Hotel Hanalei Bay?
Many travellers enjoy visiting Historic Kong Lung Market Center (9.3 km).
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