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The Westin Maui Resort & Spa, Ka'anapali

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2365 Kaanapali Parkway, Lahaina, Maui, HI 96761-1900
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (1195)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Maui Resort & Spa, Ka'anapali
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 31 hotels in Lahaina
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Commanding Kaanapali Beach, The Westin Maui Resort & Spa has completed a spectacular transformation of its 12-acre tropical paradise, including the reveal of Kaanapali’s newest luxury experience Hokupaa at The Westin Maui. Elevate your stay to a room or suites in the newly-redesigned and completely transformed luxury tower. Guests of Hokupaa will be treated with exclusive access to The Lanai at Hokupaa which includes panoramic views, daily breakfast, a private bar, infinity edge cocktail pools and cultural experiences. Surrounded by lush gardens with cascading waterfalls, the 770-room beachfront resort abounds with ways to rejuvenate. Guests can indulge in six outdoor pools that include an interactive new family pool, dedicated adults-only pool, spa rejuvenation, unique island themed dining experiences and cultural activities. The resort is just steps away from snorkel and sunset cruises, neighboring Whalers Village and championship golf. Complimentary shuttle services are also offered for a short trip to historic Lahaina town for more shopping, dining, nightlife and sightseeing.
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Room & Suite (1,195)1,195
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Kids club
Free shuttle or taxi services
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Green
Languages Spoken
English
Hotel links
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EStrobel wrote a review Jan. 17
1 contribution1 helpful vote
My family and I stayed at the Westin Maui Resort & Spa over the Christmas holiday this past year (2020). When we walked into the lobby to check in, we were amazed by how beautiful the resort is from the beautiful waterfalls, flamingos and koi ponds, modern decor, and friendly/helpful staff. The Lanai lobby was top notch with unique amenities and great food. The guest rooms were just renovated and are very well done, with ample outdoor space for guests to take advantage of the perfect location and gorgeous views. I am life time titanium elite so I have stayed at many Bon Voy properties over the years and can say this one is one of the nicest I have visited. However, because I have kids (6 & 10) I would not return to this resort for one reason - the pools are freezing cold. Unlike most resorts on Maui, this one does not heat their pools. They have 2 water slides and a pool dedicated to the little ones, but almost no one was in the pools despite the temperatures in the high 80’s each day. The pools were just too cold, in fact the ocean was warmer and we found more guests at the beach than at the pool. If the resort decides to heat the pools, we will be back in a heartbeat but unless that happens the cold pools are a deal breaker so we will find another resort on Ka’anapali beach.
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
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Response from Team Marriott, Agency / Consultant at The Westin Maui Resort & Spa, Ka'anapali
Responded 1 week ago
Aloha Strobel27, As a valued Marriott Bonvoy Titanuim Elite member, we appreciate your loyalty to our brand, and we were glad to welcome you and your family at The Westin Maui Resort & Spa, Ka'anapali. It is lovely to know you enjoyed not only our beautiful beachfront property and the attentive service provided by our associates but also our enhanced resort amenities and refreshing accommodations. Having said that, we are sorry for the issues you had with the pool temperature and any inconvenience it caused to your kids. We are grateful for your feedback and hope to have the opportunity to host you all again the next time you are in Maui. With Warmest Aloha, Kevin Hancock Director of Guest Experience
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James H wrote a review Jan. 12
1 contribution
Despite the terrible reviews of poor service and tired rooms across of this property I was contemplating a stay here at the end of the month as I heard they had recently renovated one of their towers. I contacted the hotel just to get some general information on what to expect so decided to call the hotel directly. They could not have been more rude or unhelpful. The first call went unanswered for over two minutes so i disconnected and called back. The second time I was transferred to the wrong department. The third time I finally got ahold of someone at the front desk (or maybe the operator) who refused to answer any of my questions about the rooms and really made it clear they weren't interested in having guests on property. Definitely no "Aloha" service here! I am sure the terrible service that is detailed throughout these reviews have just been exasperated with the pandemic but I was a bit surprised given the occupancy/tourism rates that they wouldn't be at least friendly when someone called to inquire about a stay. In any event definitely feel like I dodged a bullet and will look at other properties-even with Ambassador status with Marriott it appears this hotel is not interested in any business right now. There are great hotels on Maui that are desperate for business AND welcoming-I would advise anyone to look elsewhere.
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Date of stay: January 2021
Service
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Response from Team Marriott, Agency / Consultant at The Westin Maui Resort & Spa, Ka'anapali
Responded 1 week ago
Aloha jameshF4918FA, Thank you for your evaluation of our hotel. We are genuinely sorry for the unsatisfactory experience you had while trying to reach out to us. We regret the inconvenience caused and have taken suitable action with the relevant individuals. We want you to be our guest, so please provide us with your contact information or reach out to ike@westin.com, and we will certainly help. We hope you will make plans to stay with us so we can show you the meaningful hospitality you deserve. With Warmest Aloha, Kevin Hancock Director of Guest Experience
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Brian wrote a review Jan. 11
1 contribution
My girlfriend and I had our first trip to maui, we visited the concierge desk and Aurora was amazing. She knew the island and found activities that fit our interest. We are lost and confused on what we are going to do during our stay but, now we have our whole week planed plus a couple extra bonvoy points. Great place and great service. Thanks Aurora
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Team Marriott, Agency / Consultant at The Westin Maui Resort & Spa, Ka'anapali
Responded 1 week ago
Aloha Auggie278, Mahalo for sharing your feedback with fellow online travelers regarding your visit to The Westin Maui Resort & Spa, Ka'anapali. We appreciate your generous comments, and we are pleased you both are enjoying your stay. Our associates are committed to providing intuitive and thoughtful service, and Aurora will be pleased to hear your compliments. Please enjoy the rest of your visit. With Warmest Aloha, Kevin Hancock Director of Guest Experience
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Erin K wrote a review Jan. 10
Los Angeles, California29 contributions12 helpful votes
We absolutely loved our stay at The Westin! We were at another hotel on Kaanapali that had major issues so we checked in to the Westin on 12/30. From the moment we got there, everyone was so helpful and kind. Wayne at the front desk checked us in, got us a great room with an even better view! It was perfect for 3 of us, my husband and 11 year old daughter. We felt comfortable immediately and knew we made the right choice to move. The hotel itself is beautiful and the grounds truly make you feel that you are in a tropical paradise, especially the Koi pond and waterfalls! We were lucky enough to travel during COVID - all the safety protocols at the hotel were great and everyone wore a mask. They were very good about enforcing masks in a kind way and always had disposable ones available to guests - mostly kids- who forget them at the pool. The hotel was clean, well taken care of and The Lanai in the new tower was the best part of our stay. We were up there everyday, working, eating, enjoying our trip. It was nice to know we had a little more of a private area to still enjoy everything about Maui and the Westin. I LOVED the sunset ceremony with the conch shell and kombucha! That is one thing not to be missed. Gia, Valerie and Mae who were in The Lanai all took excellent care of us and answered any questions we had. They greeted us with a smile everyday and knew exactly what we liked. The kitchen at the hotel was closed for a few days and the hotel did an incredible job at still providing food options for everyone. They even made Malasads for my daughter despite having a closed kitchen because she loved them so much. They made then a few days in a row! Thank you for that! We extended our stay another week because we loved being there and were having such a wonderful time. It was a great escape from the reality of CA and a very much needed break after a long 10 months. The pool was great, the water slide and the beach were AMAZING! So easy to walk right to the beach and swim and snorkel everyday. They are also right next to Whalers Village which we loved for shopping and other food choices. It's also very safe for kids (teens) to walk to by themselves which was a fun adventure for my daughter and some friends she met. Everything felt very safe during COVID and I can only imagine how even more amazing this resort will be when life returns to normal. Only one note - we think the pool temp should be a little warmer :) but that could be from jacuzzis not being on due to COVID. My daughter likes a warm pool! LOL. We can't wait to come back and we are already planning our Christmas 2021 trip!
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Date of stay: December 2020
Location
Cleanliness
Service
Room Tip: ask for an ocean view or the new tower
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1 Helpful vote
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Response from Team Marriott, Agency / Consultant at The Westin Maui Resort & Spa, Ka'anapali
Responded 1 week ago
Aloha Erinkyle28, Mahalo for taking the time to share your experience at The Westin Maui Resort & Spa, Ka'anapali. We know in this new environment, travel must be grounded in trust; therefore, we appreciate your mention of our enhanced health and safety protocols. We are also thrilled to read you enjoyed not only our relaxing property, including our beautifully designed landscaping and our dynamic location but also our personalized hospitality and the rejuvenating amenities we offer, like the pools, watersport fun, and the pristine beach setting. It will be an honor to share your compliments with our associates, especially Wayne, Gia, Valerie, and Mae. Thank you for being our guests, and we look forward to welcoming you and your family again for another outstanding stay. With Warmest Aloha, Kevin Hancock Director of Guest Experience
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hampdenLosAngeles wrote a review Jan. 9
Santa Monica, California45 contributions52 helpful votes
We stayed at the Westin over Christmas for a week. We enjoyed the experience. The main restaurant with the ocean view was still not finished so all of our meals except for breakfast were at an outdoor mall next-door. It was actually nice to have that mall next door because you could buy wine or any necessities that you might need. There was only 20 percent occupancy at the hotel while we were there so I think that contributed to a nicer experience. Our checkin went smoothly and we were happy with our updated ocean view room. We took our kids to the beach but the waves and undertow were far too strong for small children. We then decided to take them to the pool. The pool water was very cold and our kids even complained about the water temperature and they generally are never bothered by cold water. After about 20 minutes they came out of the pool. Their lips were slightly blue. We asked each day for the pool temperature to be raised but it never increased. Luckily the water calmed down on many of the days and we just enjoyed the beach instead. People at the hotel were all very friendly and helpful. We had breakfast at the hotel every morning. It seemed as if it was setup in a temporary space because the main restaurant was not finished. The food was good and service was very good. One day there was an afternoon wind storm that knocked out all the power for about 7 hours. There were very few options to find food to feed our children at that time. The people at the hotel were generally good about following covid rules such as masks and social distancing. It wasn't hard to spot the red state people but since we were outside we could avoid those non mask wearers fairly easily. I think once the renovation is complete its a very nice mid range level hotel and I would go again.
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Date of stay: December 2020
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Room Tip: Book an ocean view room in the tower.
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Response from Team Marriott, Agency / Consultant at The Westin Maui Resort & Spa, Ka'anapali
Responded 1 week ago
Aloha hampdenLosAngeles, Thank you for choosing The Westin Maui Resort & Spa, Ka'anapali to celebrate Christmas and for taking the time to tell us about your stay. We are pleased to read about your seamless check-in and how much you enjoyed your enhanced room with ocean views and our thoughtful hospitality. It is also a pleasure to know that you loved the food we serve, and we appreciate you recognizing our team's efforts in maintaining a clean and safe environment for our guests. Having said that, we regret any inconvenience caused due to the pool temperature. We are grateful for your feedback and look forward to seeing you along with your family on your next trip to Hawaii. With Warmest Aloha, Kevin Hancock Director of Guest Experience
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PRICE RANGE
US$465 - US$829 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin maui resort and hotel lahaina, westin maui hotel, westin lahaina, westin maui resort and spa, westin maui resort spa, lahaina westin
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
770
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Frequently Asked Questions about The Westin Maui Resort & Spa, Ka'anapali
Which popular attractions are close to The Westin Maui Resort & Spa, Ka'anapali?
Nearby attractions include Maui Escape Rooms (0.2 km), Whale Center of the Pacific (0.2 km), and Wailele Luau (0.1 km).
What are some of the property amenities at The Westin Maui Resort & Spa, Ka'anapali?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Maui Resort & Spa, Ka'anapali?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Maui Resort & Spa, Ka'anapali?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Maui Resort & Spa, Ka'anapali?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Maui Resort & Spa, Ka'anapali?
Conveniently located restaurants include Island Vintage Coffee, Hula Grill Kaanapali, and Leilani's On The Beach.
Are there opportunities to exercise at The Westin Maui Resort & Spa, Ka'anapali?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at The Westin Maui Resort & Spa, Ka'anapali?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Maui Resort & Spa, Ka'anapali offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Maui Resort & Spa, Ka'anapali?
Many travellers enjoy visiting Old Lahaina Courthouse (4.7 km), Lahaina Jodo Mission (4.2 km), and Wo Hing Temple Museum (5.0 km).
Does The Westin Maui Resort & Spa, Ka'anapali have any great views?
Yes, guests often enjoy the ocean view available here.