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Westin Maui Resort And Spa

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#18 of 32 Hotels in Lahaina
Certificate of Excellence
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Westin Maui Resort And Spa
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4,883 Reviews from our TripAdvisor Community

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Showing 4,677: English reviews
Reviewed 21 July 2013 via mobile

Beautiful grounds. Meticulous. Pool is clean. Beach is lovely. Service is slow, but they aim to please. Rennovations mean they are constantly improvingg. Nothing wrong with that. Love the valet service. Would stay here again.

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Helpful?
Thank psumomof4
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Thank you for your kind understanding and feedback. Delighted you enjoyed your stay and look forward to your return. Aloha!

Lahaina, Hawaii
Reviewed 21 July 2013

We are currently staying at the Westin Maui Resort. Thought I would write a review WHILE we are here. First of all, the grounds are beautiful! The location is awesome! We are Platinum members so we were able to get serviced sooner than the LONG line for new comers. However, our room wasn't ready. We hung out at the pool....

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Thank CaroH613
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Mahalo for taking the time to share your thoughts. We appreciate the kind recognition of our valued associates. Please know that our teams work closely to ensure we deliver a true Westin-branded experience. We will certainly share your comments with the management team for continuous improvement and look forward to your return. Warmest aloha!

california
Reviewed 21 July 2013

We stayed here for a couple of nights before moving into the Westin Villas (which I highly recommend). We received a room upgrade (top floor looking at the ocean). The view was amazing. The workout room is very good - lots of equipment and spacious. It is a great hotel right on the beach and walking distance along the beach...

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Helpful?
Thank CAgal_13
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Being familiar with all three Starwood resorts on Ka’anapali Beach is certainly advantageous. We are delighted you enjoyed the various experiences and hope you also used the complimentary inter-resort shuttle services between these three properties as well as to Lahaina town. Until your next visit, warmest aloha from all of us.

Chicago, Illinois
Reviewed 20 July 2013

Arrived in late June for a 10 day stay with this being our 3rd visit to the property. Based on wonderful past experiences expectations were already high, but the Westin has truly elevated its performance in the most meaningful ways. First and foremost, the staff delivered a level of service very rarely found at a property of this size. From...

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Helpful?
Thank PeteJ17
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Mahalo for your wonderful review! We sincerely appreciate your generous praises and would be happy to share them with Lynn, Sheryll, Melissa and Benny. Our associates are most certainly our ambassadors of Aloha and take personal pride in connecting with our guests and creating engaging memories. We look forward to exceeding your expectations again. Me ke aloha pumehana (warmest aloha)...

Hawkes Bay
Reviewed 20 July 2013

We had originally booked a Resort Room View which we were told looked out to the mountain. On checking in they offered us an upgrade for free to a Garden view Room which had amazing views to all the resort pools and the ocean. Couldn't complain about that one. There was room renovations going on a few floors above us...

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Helpful?
Thank Lou C
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Mahalo for choosing The Westin Maui Resort & Spa for your island getaway. We look forward to welcoming you back on your next Maui visit. Stay well.

Havertown, PA
Reviewed 18 July 2013

We stayed at the Westin because of the great reviews but were disappointed by the way we were treated by the front desk folks and managers. We were traveling with our two children and paid extra for the Deluxe Ocean View. When we arrived the desk agent told us he did not have the 2 queen beds that we reserved...

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3Thank Jennifer O
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

We are truly sorry for missing the opportunity to make your Maui stay an outstanding one. While the experiences you had encountered are not representative of our traditional level of service excellence, we will ensure that your concerns are addressed with the respective teams. Please accept our sincere apologies and we look forward to your return to provide you with...

Sacramento, CA
Reviewed 18 July 2013

Yes - our checkin process was quite slow and checkout was even slower. We were at the resort for 8 nights during one of their busiest times. The service wasn't that great, but what can I say! The grounds are outstanding and beaches are fabulous. We had couple of rooms on the 7th floor in the Beach Tower. We had...

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1Thank Ro S
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

We are delighted you enjoyed your stay with us. While our maintenance team has an ongoing schedule to refresh guestrooms and public areas, we are most appreciative of thoughtful feedback from valued guests such as your goodself. We await your return and sharing our enhanced experiences with you and your family. Warmest aloha!

Portland, Oregon
Reviewed 16 July 2013

The Westin resort is a nice resort in a nice location. I would defiantly recommend it to anyone. It has two pools and they are both awesome! The rooms are defiantly nice and most have a nice view. They have lots of classes and activities for kids and adults and for guests and not guests. It is right on the...

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1Thank Merrikdog
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

We hope other TripAdvisor reviewers will appreciate your delightful feedback as much as we did. We trust you also enjoyed the free shuttle service to Lahaina town and the adults-only pool, located on the third tier of our aquatic playground and complete with a whirlpool and Beach Bar. Until your next visit, warmest Aloha!

Los Angeles, California
Reviewed 15 July 2013

We just returned from staying in this hotel and honestly did not have a great experience. Check in was very slow with only 1 person in front desk attending all guests. We booked a Mountain View room and were given a very dirty room. There was dirt all over, everything was rusting or falling apart. When we complained we were...

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4Thank Jaya R
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Thank you for taking the time to provide us with your feedback. We understand that our guest relations manager has already been in touch with you on the charges unfamiliar to you. We certainly regret that these inadvertent inconveniences did not allow you to fully enjoy your stay with us and look forward to welcoming you back to an uplifting...

Reviewed 14 July 2013

We have stayed at the Westin in Maui six times and keep coming back. The hotel and pool is amazing... But the staff and service is why we won't stay anywhere else. This last trip was made even more special by the hotel's concierge. We usually don't stop by the desk because we've been to the hotel and Maui so...

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1Thank Stix2233
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

What a wonderful review! We would be happy to share your kind words with Patty and our management team. Our associates take personal pride in connecting with our guests and embracing them as our own Ohana (family) as you have come to enjoy. We look forward to your continued visits and making each even more memorable than the last. Malama...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more   less 

Additional Information about Westin Maui Resort And Spa

Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Region: United States > Hawaii > Maui > Lahaina
Price Range: $492 - $883 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Maui Resort And Spa 4*
Number of rooms: 759
Reservation Options:
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort And Spa Lahaina
Hotel Style:
#6 Business Hotel in Lahaina
#6 Luxury Hotel in Lahaina
#7 Top resorts Hotel in Lahaina
#12 Spa Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#20 Family Hotel in Lahaina
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Questions & Answers

Here's what travellers have asked, with answers from Westin Maui Resort And Spa staff and other travellers.
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Questions? Get answers from Westin Maui Resort And Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room on a high floor facing the pool /sunset”
  • Christmas Morning Breakfast for the Couple :)
  • The view from our room
, 24 Apr 2017 | Read review
“we loved the mezzanine level. Could walk up or down if you weren't carrying a lot of stuff, and the waterfall view was amazing.”
  • mezzanine king. very comfortable. Had a bar fridge (empty) to store your own wine and beer in.
  • view from the mezzanine room!
  • Mezzanine rooms are the first floor you can see. Huge balconies compared to the other floors.
MissAntarctica, 21 Apr 2017 | Read review
“541 has a beautiful view, 631 has a view of the trees”
844teresas, 20 Apr 2017 | Read review
“No bad rooms, but the rooms on the ocean side offer sweeping views of the Pacific and other islands, as well as the pool and courtyard.”
  • sunrise
sandyaqh, 19 Apr 2017 | Read review
“Northside beach tower has great view of ocean and mountains.”
Dragisic_CHI, 17 Apr 2017 | Read review
5 of 5