I have been traveling all my life and been to many resorts. This beautiful resort need better crew members who treat customers with respect and are passionate about their jobs . I am very disappointed at the way the crew members talk to customers. Their abilities to provide everything customers need by the pool and in the rooms is at its lowest. One of the crew member by the name of Monica should not work there as she is the most disgusting and disrespectful individual to deal with. Not only she is aggressive she is also very uninterested in her role as a manager. I would request the upper management to look into this. Received similar feedback from others at the resort about Monica.
The worst experience I have EVER had at any stay in my entire life. GOT OUR VALUEABLES STOLLEN FROM OUR ROOM WHILE WE WERE GONE FROM STAFF. Staff is incredibly RUDE and dismissive. Kicks you out of jacuzzi and pool and watches your every move so uncomfortable NOT RELAXING at all. GOT items STOLLEN from room, OBVIOUSLY the entire security staff does this often because they made no effort to find it and even covered up for the thief when we had evidence they BROKE into our room while we were away. front desk is AWFUL and dismissive and RUDE. NEVER COME HERE, I WILL NEVER COME HERE AGAIN. Might look nice but the staff and their attitude will RUIN you’re entire stay. NOT WORTH THE MONEY. They use Covid as an excuse to be lazy and close everything early even though the signs and online says otherwise. They make up rules as they go and made the stay miserable. We called to try to fix things and only got more attitude in response. STAY AWAY from this awful place. Would give 0 stars if I could. Over crowded even during covid. So unsafe.…
This unit, Konea 104, was perfect for our family of 5 with three teenagers. We got an extra roll away so each of our kids could have their own bed but the pull-out couch was a great additional option. The place is perfect - clean, modern, beds are comfortable, it was perfect for our week long getaway. Being on ground level with a 2 second walk to the pools and the beach out front. There are 4 beach chairs, an umbrella and boogie boards for the unit. We stayed right next to family in Konea 106. The location had easy walking distance to a luau, Black Rock for cliff jumping and Duke's is right out front for easy cocktails, dining and take-out. Few minute drive to LaHaina, Kapalua, Honolua Bay and multiple awesome beaches. We would DEFINITELY stay here again and are recommending this to our friends.…
We booked at the beginning of the pandemic so our family, my sister's family, and my mom could spend Christmas in Maui. Little did we know then what we "know" now. I kept saying it would be a Christmas Miracle if we actually got to go. All 9 of us tested negative, jumped through whatever hoops we needed to to get to Maui, and we had the most amazing stay. Thank you Honua Kai for the hospitality of your staff, making sure people wore their masks by giving them a gentle reminder, for the cleanliness of all your rooms and grounds. We had an amazing time. We booked through Costco again this time and had 2, 2 bedroom ocean view condos. My husband and I enjoyed early morning walks on the beach front path and walked to the Sheraton. Dukes (the restaurant on property) was amazing as well--always our favorite.…
Spent the Christmas holiday in Maui and very glad we decided to stay at Honua Kai. Great facility in great location. We rented through KBM Hawaii and they were very accommodating. Krishna was helpful. Nice touches like boogie boards and soaps made the transition easier. The condo was very clean and the facility has great amenities such as great pools and hot tubs. Great walking path located between the hotel and beach made for nice walks. The entire facility was clean. Great beach with sand and good snorkeling. Equipment can be rented on site. Will definitely stay again.
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