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The Gardens at West Maui Hotel

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90 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Bellingham, Washington, United States
Reviewed 1 week ago

We enjoyed our week-long holiday at the Gardens at West Maui. Our unit was roomy, clean, & comfortable. We loved being able to walk across the street for access to the ocean beach where we swam with the turtles every day we were there! We also loved taking hikes on the Kapalua Trail along the volcanic rock trail with views...

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Helpful?
Thank Kay R
Soleil M, Manager at The Gardens at West Maui Hotel, responded to this review

Aloha, Kay! Thank you for choosing The Gardens at West Maui. We are happy you had a pleasant stay and found our accommodations spacious, clean and comfortable. We are also glad that our proximity to a wonderful beach and the Kapalua Trail contributed to your wonderful holiday. It was certainly our pleasure to serve you, and we hope you will...

North California
Reviewed 3 weeks ago

The one bedroom apartment is comfortable with lots of storage. In unit laundry was a plus and a full kitchen. The property is older, so I didn't rate it high, but we found it adequate and the staff responded immediately when we had an issue with the dishwasher not closing. If you're interested in a beach vacation - Kapalua Bay...

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Helpful?
Thank VicksVaporRub
Reviewed 4 weeks ago

We just spent a week at the Gardens at West Maui. The number one thing this location had going for it was the location! Across the street from our favorite beach on the island, Napili bay. Warm bath-like water that is super safe and amazing for snorkeling too. Pros: location, room was very clean and fully equipped, and it was...

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Thank Stephanie S
Reviewed 10 December 2016 via mobile

This is a nice location across from two beaches and not far from Lahaina and front street. You will need a rental car to get around. The property is like an apartment 1 bedroom 2 bath, full kitchen. The carpet has not been shampooed ever so people with asthma or sinuses beware. The air conditioning must stay on to move...

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Thank Rduck25
Calgary, Canada
Reviewed 3 December 2016

It was obvious that our suite had not been cleaned properly-there was garbage under the dresser and the sofa; the artificial plant in the corner has not been cleaned properly; salamanders and centipedes in our unit.Chickens and roosters roaming the grounds -that I could overlook if the suite was clean. We will not be staying here again.

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Helpful?
Thank 15bfriesen
Soleil M, Manager at The Gardens at West Maui Hotel, responded to this review

Aloha, 15bfriesen. Thank you for your visit and feedback. We are disappointed we fell short of expectations, especially where cleanliness is concerned. Providing our visitors with pristine guest accommodations is one of our top priorities, and we are sorry this was not your experience. We will certainly forward your comments to our executive housekeeper in order to determine why your...

Portland, Oregon
Reviewed 23 November 2016

The unit we were in was nice, though average. It's a little out of the way, but that also makes it a little more low key, which we enjoyed. Some nice activities available though limited. Weather was great. We only had one evening of rain, but I had heard it could be wetter at times.

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Helpful?
Thank Bruce K
Soleil M, Manager at The Gardens at West Maui Hotel, responded to this review

Aloha, Bruce. Thank you for your visit and kind words. We are delighted you enjoyed a five-star experience and hope you will consider us again the next time you're planning a visit to Maui. Mahalo!

Ridgefield, Connecticut
Reviewed 10 November 2016

The grounds/pool are nicely kept up. The receptionist was not helpful and there were days the office is closed although there is a phone outside the office but never had anyone answer when I needed help. The room is clean but cleaning staff doesn't come by to pick up trash or exchange towels but once or twice a week.. The...

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Helpful?
Thank Liz V
Soleil M, Manager at The Gardens at West Maui Hotel, responded to this review

Aloha, Liz. Thank you for visiting The Gardens at West Maui. We are disappointed we fell short of expectations and hope you will accept our apology for the irritation. Unfortunately, Maui ordinances permit our neighbor to keep roosters, much to our consternation, and we are sorry you won't be returning.

VICTORIA
Reviewed 1 November 2016

We were there for two weeks and enjoyed our stay. The Hot Tub and Pool were great and we used it everyday after coming back from our sightseeing tours to cool off. The one bedroom suites with two bathrooms were nice and well laid out. Yes there are roosters and chickens, my husband liked listening to them and gave us...

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1Thank MARY C
Soleil M, Manager at The Gardens at West Maui Hotel, responded to this review

Aloha, Mary! Thank you for visiting The Gardens at West Maui. We are happy you had an enjoyable stay and weren't disturbed by our "fowl" neighbors. It is great to know our resort manager made a favorable impression for helpful and courteous service, and we are delighted you would stay with us again. It is our pleasure to serve you....

LA
Reviewed 1 November 2016

Our unit was a 1 bedroom 2 bathroom condo. Clean and comfortable. They have coffeemaker, stove, fridge, blender, utensils, etc. There are 4 different buildings, we were in Bldg 4 unit #402 which was fine, on the ground floor of a 2 story bldg. Our lanai / patio had a small grassy area and faced a hedge, with the (...

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Helpful?
Thank Doug R
Soleil M, Manager at The Gardens at West Maui Hotel, responded to this review

Aloha, Doug. Thank you for visiting The Gardens at West Maui and taking the time to share your informative comments. We are pleased you had a satisfying stay and appreciate your generous rating. Mahalo!

Reviewed 21 October 2016 via mobile

For those who the roosters did not bother, they must have grown up on a farm. It was impossible to sleep past 4am. (Fyi sunrise was a 6). If you wish to risk staying here, be sure to bring ear plugs. Stayed here for a week and slept well for one night. The only morning we were not awakened at...

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Helpful?
Thank mark r
Soleil M, Manager at The Gardens at West Maui Hotel, responded to this review

Aloha, Mark. Thank you for your visit and feedback. We are disappointed we did not meet your expectations and apologize for the fowl disturbance. If it were up to us our neighbor would keep koi fish. Unfortunately, he is within his rights to herd the birds according to Maui ordinances, and the issue is not within our control. We hope...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about The Gardens at West Maui Hotel

Address: 5500 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9051
Region: United States > Hawaii > Maui > Lahaina
Price Range: $320 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Gardens at West Maui Hotel 3*
Number of rooms: 33
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Also Known As:
The Gardens At West Maui Hotel Lahaina
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Questions & Answers

Here's what travellers have asked, with answers from The Gardens at West Maui Hotel staff and other travellers.
13 questions
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Greer, SC
North Pole, Alaska
over a year ago
Sonoma County
Seattle, Washington
9 months ago

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Questions? Get answers from The Gardens at West Maui Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like the second floor because we had nobody above us & we enjoyed the balcony”
 of 5 bubbles kayr540, 7 Jan 2017 | Read review
“Rooms further back on the property would be quieter. First floor rooms can be wheelchair accessible. Stairs up to the second floor rooms.”
 of 5 bubbles VicksVaporRub, 24 Dec 2016 | Read review
“Not sure there is a perfect choice. Traffic wasn't a problem that I noticed. Chickens drown anything out.”
 of 5 bubbles 815lizv, 10 Nov 2016 | Read review
“Building 2, 3 and 4 are further back from the road. Building 1 the living rooms face the parking lot and golf course,”
 of 5 bubbles 859MARYC, 1 Nov 2016 | Read review
“Stay way from Bldg !”
 of 5 bubbles 2DougR, 1 Nov 2016 | Read review
5 of 5
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