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Lotte Hotel Guam

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#9 of 20 Hotels in Tumon
Certificate of Excellence
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1 room 2 adults 0 children
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Lotte Hotel Guam
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256 Reviews from our TripAdvisor Community

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Showing 61: English reviews
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Hong Kong, China
Reviewed 6 days ago NEW

The rooms are spacious with nice ocean view. Beds are comfortable. Staff in the hotel are friendly and helpful! Swimming pool and beach access are great too. The only negative thing is that the wifi is a bit unstable. Overall it is a great experience in Lotte.

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Helpful?
Thank cyt4984
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear cyt4984, Thank you for staying with us and for taking the time to review Lotte Hotel Guam. One of the many great things about our room accommodations are the large space and comfortable beds we have to offer, and we are happy to provide that to you and all our guests. We are glad to know that our staff...

Seoul, South Korea
Reviewed 1 week ago

we stayed in club ocean view room. View from the ocean view was very beautiful and sound from the ocean make us be very calm and relax. And the location is also good. Not far from the shopping place. It took 10min walk from hotel

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Helpful?
Thank parkjaeseo
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear parkjaeseo, Thank you for choosing Lotte Hotel Guam, and for sharing your experience. It is great to know you had a chance to stay in our Ocean Front Club rooms with the best ocean views on island. We are happy your stay was relaxing and that the hotel was conveniently located for all your shopping needs. Thank you again,...

Kolonia, Federated States of Micronesia
Reviewed 2 weeks ago

Great hotel...loved the buffet breakfast and the hotel staff are so friendly. Would recommend this hotel to anyone visiting Guam. My room was clean and although I did not have a good view outside I did not mind since I needed rest after my workshop. My room was spacious and comfortable...loved it!

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Helpful?
Thank aliceetse
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear aliceetse, Thank you very much for taking the time to share your experience here at Lotte Hotel Guam. We deeply appreciate your comments on the quality of our breakfast buffet, our staff's friendliness, and your room accommodation. We are happy to know that you were pleased with the space and comfort our rooms. It is our goal to ensure...

Reviewed 2 weeks ago via mobile

I went to lotte guam with my family on vacation and it was so great to stay. They have a good location and wonderful view. The staff was so nice and has good hospitality. The food at la seine is so nice and fish fried was so special. I would like to visit again.

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Helpful?
Thank Jason H
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Jason H, Thank you for choosing Lotte Hotel Guam and for sharing your experience. It is great to know that the location was ideal for your trip and the view was pleasing. Thank you for commenting on our staff's hospitality, as we strive to create a welcoming environment for all our guests. We are happy to know that you...

Stuttgart, Germany
Reviewed 3 weeks ago

Was able to get a special rate which probably influences my opinion...The view from the lobby was spectacular. The front desk and everyone you met that worked for the hotel were very helpful. The housekeeping was average and service was sometimes as late at 5 or 5:30 PM. Since I was just getting in from a long day of business...

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Helpful?
Thank lshan
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear lshan, Thank you for staying with us and for taking the time to review Lotte Hotel Guam. We appreciate your kind comment about our staff and their helpfulness. Here at Lotte Guam, we strive to provide the best service to ensure all our guests are taken care of. We apologize that your experience with Housekeeping was not to your...

Guam, Mariana Islands
Reviewed 4 weeks ago

People are friendly and good. I hope there are many different types of food buffet. If only there was a lifeguard at the beach and I wish there is a variety of foods in convenience stores. A good room service.

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Helpful?
Thank hhrmind
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear hhrmind, Thank you very much for staying with us and for taking the time to review our hotel. We appreciate your kind comment about the people you came across when visiting, as we are committed to providing a friendly and inviting environment. We hope that you had a chance to dine in at our buffet restaurant, La Seine, which...

Chibi, China
Reviewed 29 December 2016

The Lotte Hotel is in a quiet environment and it was a satisfying hotel even if you can relax in the room one whole day. Also, when my wife lost physical condition, the hotel staff responded with heart. We were happy to stay at a satisfactory hotel for everything. Thank you very much. .

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Helpful?
Thank mashirou
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear mashirou, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We are very pleased to hear that your wife was well taken care of by our staff and will be sure to share your positive comment with them. Here at Lotte Guam, we strive to provide the best service to all our guests and...

Seoul, South Korea
Reviewed 14 December 2016

I stayed at the Premier room and there was no view at all since the window was completely blocked by another building. Overall, the building looked very old but the room condition was ok except a bathroom where I discovered some black mold on the basin.

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Helpful?
Thank ecstatic83
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear ecstatic83, Thank you for staying with us and taking the time to review Lotte Hotel Guam. We apologize for the inconveniences you experienced during your stay. We will be sure to speak to the departments involved in regards to your findings so that it does not happen again. We hope to have the opportunity to serve you better in...

Ulsan, South Korea
Reviewed 7 December 2016

i love Lotte Hotel. island wing of family sweet room condition is so nice! clean and nice view. especially very kindness staff and good facilities(good cavana, beautifull swimming pool and variety dishes).

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Helpful?
Thank eunkyoung127
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear eunkyoung127, Thank you for staying with us and sharing your experience here at Lotte Guam. We are delighted to hear that you had a positive experience in our Family Suite rooms and were pleased with the facilities we have to offer. It would be an honor if we could have the change to serve you again in the future....

Seoul, South Korea
Reviewed 29 November 2016

Everything of the Lotte hotel is exellent. Employee is very kind & the food of club lounge is adquete. And before trip, I heard the swimming pool is not so good. But, actually the pool & cabana is the best to my family.

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Helpful?
Thank 987정호이
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear 987정호이, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We appreciate your kind compliments on our staff and service. I am pleased to hear that you and your family had a great time at our pool, and had a chance to try the delicious foods we have to offer at our Club Lounge....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
Lotte Hotel Guam, where luxury and elegance greet you the instant you step inside. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an easy reach. Our magnificent lobby and unique terrace overlooking Tumon Bay will give every guest an awesome feeling of belonging. All of our 222 guest rooms are comfortably and stylishly designed and decorated with contemporary furniture. Especially tower wing will be transformed by a world famous designer HBA. Combine the wonderful hotel facilities with our exceptional service by our excellent and professional staff, each guest will experience hospitality as its finest. ... more   less 

Additional Information about Lotte Hotel Guam

Address: 185 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: $295 - $496 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lotte Hotel Guam 4*
Number of rooms: 222
Reservation Options:
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Also Known As:
Guam Aurora Resort Villa Hotel Tamuning
Guam Aurora Resort Villa And Spa
Guam Aurora Hotel
Guam Aurora Tamuning
Lotte Hotel Guam Tumon
Hotel Style:
#2 Family Hotel in Tumon
#6 Spa Hotel in Tumon
#8 Luxury Hotel in Tumon
#9 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Lotte Hotel Guam staff and other travellers.
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Questions? Get answers from Lotte Hotel Guam staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and stay away from Island wing if you want an unobstructed view.”
 of 5 bubbles lshan, 3 Feb 2017 | Read review
“Staying December 19, 2016 ~ stay. Room number 1061”
 of 5 bubbles mashirou, 29 Dec 2016 | Read review
“Stay island wing if A/C fan speed concerns you!!!”
 of 5 bubbles CY74TPE, 9 Nov 2016 | Read review
“Stay out of the Island wing. Go tower!”
  • Very cheap, generic bath amenities for the hotel price - bring your own!
  • It did have a good view
  • Bathroom was dark and not good
  • TV viewable only from sitting area and not bed
  • A roomy sitting area
  • Bed was comfortable but you see it is missing a night table. Could move the luggage rack elsewhe
  • This was a terrible desk - chair way too low and no lighting
  • kitchenette
 of 5 bubbles AmazingD, 10 Sep 2016 | Read review
“partial ocean deluxe room for quietness and living room space”
 of 5 bubbles A5306GTjenniferl, 19 Jul 2016 | Read review
5 of 5