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Hilton Guam Resort & Spa

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Hilton Guam Resort & Spa
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1,987 Reviews from our TripAdvisor Community

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Showing 799: English reviews
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Waianae, Hawaii
Reviewed yesterday NEW

Accommodations were clean, beds very comfortable, and climate in the room perfect. Appreciated the complimentary water, coffee, and tea. The internet was most appreciated although was not always up and running during my stay.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank A9507AAmargaretb
Shanghai
HOTEL’S FAVOURITE REVIEW
Reviewed 3 February 2017

As a gold member of the HHonors, I chose this hotel for my family vacation on January, 2017. Located at the corner of the Tumon Bay with gorgeous sea view, the hotel is a little bit remote, comparing to the other hotels and resorts, and there are few restaurants within 10-minute walk, but it is quiet as well. The hotel...

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Helpful?
Thank Tan Q
About Hotel's Favourite Review
Management response:

Dear Tan Q, Thank you for staying at the Hilton Guam Resort & Spa. We are happy that you enjoyed your stay. Our team appreciates you commenting us on our service. Thank you for dining at our restaurants. Our Islander Terrace restaurant offers popular nightly dinner specials from Monday - Land and Sea to Wednesday's Street Food. It is a...

Reviewed yesterday NEW

The resort has great amenities. Walk past the main lobby and to the back entrance and you will be steps away from the beach filled with great spots to snorkel & swim. It was really sad watching all the tourists trampling the coral with their fins. Please be mindful of the coral. So many people think it's rocks or rough...

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Helpful?
Thank An T
virgina
Reviewed 2 days ago NEW

My stay was 44 days long nothing but good things to say about the staff and the room . The tree bar is great for a nice tropical drink to end a great days on Guam . The 24 hour coffee and sweets shop is great for that early coffee and pastries

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank shipyard804
San Francisco, California
Reviewed 2 days ago NEW

The hotel is located at the popular coast stripe known as the Japanese street next to a public beach. The seafood restaurant offers a large variety of seafood. It is close to the airport and the premium outlet shopping mall and the Guam Memorial Hospital.

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Helpful?
Thank llo2016
Oakham, United Kingdom
Reviewed 5 days ago NEW

Typical big chain hotel. 15 – 25 minutes from the airport depending on traffic. Although it is on the beach, the beach front is not great and smaller hotels have far better beach access. The room was spacious and comfortable enough although the décor was tired and the carpet in the bedroom and bathroom were years overdue for replacement. Aircon...

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Helpful?
Thank Gail S
El Segundo, United States
Reviewed 5 days ago NEW

The hotel is enjoyable, clean and the staff is very courteous. The restaurant is a bit pricey, but the gym is nice. However, the internet speed and connectivity is very poor, especially in common areas.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jacquesc637
Sydney, Australia
Reviewed 1 week ago via mobile

Arrived in the belief that the hotel carrying the Hilton brand would have standards. On business travel and we're paying over $300 USD a night. Room is old, furnishings are falling a part, mould everywhere in shower. What a travesty. Cannot get HHonors points and therefore no wifi. Breakfast is a sugary joke, the Chef should be embarrassed Room air...

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Helpful?
Thank TravelCrazyPenguin
HiltonGuamMarketing, Public Relations Manager at Hilton Guam Resort & Spa, responded to this review

Dear TravelCrazyPenguin, Thank you for staying at the Hilton Guam Resort & Spa. We appreciate the comments that you have made on Trip Advisor. It will be shared to the departments concerned in order to better guest satisfaction. We wish to welcome you back to the hotel. Thank you, Hilton Guam Team

Honolulu, Hawaii
Reviewed 1 week ago

We stay at the Hilton properties often and I was disappointed in this Hotel. The air quality in the room had a moldy smell. The AC was slightly noisy. There was garbage left in the bathroom. There were a few strands of hair in the bathroom and on the sheets and the grouting in the shower needed a good scrubbing....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank robertds982
HiltonGuamMarketing, Public Relations Manager at Hilton Guam Resort & Spa, responded to this review

Dear Robertds982, Thank you for staying at the Hilton Guam Resort & Spa. We appreciate the comments that you have made on Trip Advisor. Our team sincerely apologizes for the experience that you've had from the noisy AC to the mold. Your comments will be shared to the departments concerned in order to better guest satisfaction. We wish to welcome...

Reviewed 1 week ago via mobile

Pool and beach view were beautiful ! Hotel Internet needs improvement ! Very slow , and unreliable ! ; Found in the first morning that my room has mold (pictures attached) next room was on the same page . . . Its very sad that this happen to me being a hhonors member I know the high quality of others...

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Helpful?
Thank 787pilot
HiltonGuamMarketing, Public Relations Manager at Hilton Guam Resort & Spa, responded to this review

Dear 787pilot, Thank you for staying at the Hilton Guam Resort & Spa. We appreciate the comments that you have made on Trip Advisor. Your comments will be shared to the departments concerned in order to better guest satisfaction. We wish to welcome you back to the hotel soon. Thank you, Hilton Guam Team

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated on the beach overlooking scenic Tumon Bay, the Hilton Guam Resort and Spa has an idyllic location on Guam, only a ten-minute drive from Guam International Airport, three minutes from the tourist district and ten minutes from the capital of Agana. Take in stunning views of Tumon Bay and Two Lovers Point from one of Guam's only infinity pools. The Resopa Water Park features a whirlpool spa, waterslide, children's pool, watersports pool and an infinity pool. Try out watersports and snorkeling at the private beach club or enjoy a lesson from a pro on one of five floodlit tennis courts. Stay fit at The Wellness Center with a full range of quality cardiovascular and strength equipment and a timetable of exercise classes or be pampered with a treatment at Spa Ayualam. Be tempted by one of the resort's five restaurants serving up award winning seafood, Hawaiian fusion cuisine and international meals. Savor a taste of the ocean at Fisherman's Cove. Simply choose from the tempting seafood offering and the chef will cook it perfectly. The unique and fun dining experience has won the Guam Visitors' Bureau award for 'Most Outstanding Local Tourism Facility.' Sample the cuisines of the world at the international buffet theme nights at Islander Terrace or taste the tropics at Tree Bar with an exotic cocktail to enjoy while overlooking Tumon Bay. With two wedding chapels, eight meeting rooms, computer workstations in the lobby, and internet the Hilton Guam Resort & Spa hotel is the perfect beachfront location for a beautiful wedding or an important business meeting. ... more   less 

Additional Information about Hilton Guam Resort & Spa

Address: 202 Hilton Road, Tumon, Guam 96913-4097, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: $241 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guam Resort & Spa 4*
Number of rooms: 646
Reservation Options:
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Also Known As:
Hilton Guam Hotel Tumon
Hilton Hotel Guam
Hilton International Tumon
Hilton Tumon
Tumon Hilton
Hilton Guam Resort & Spa Tumon
Hotel Style:
#4 Spa Hotel in Tumon
#6 Luxury Hotel in Tumon
#7 Family Hotel in Tumon
#7 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guam Resort & Spa staff and other travellers.
31 questions
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Questions? Get answers from Hilton Guam Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great Snorkeling spot”
 of 5 bubbles 751ant, 24 Mar 2017 | Read review
“ocean or partial ocean rooms are desirable”
 of 5 bubbles llo2016, 23 Mar 2017 | Read review
“choose a beachside view room, the views of the beaches in guam should not be missed.”
 of 5 bubbles williamg580, 9 Feb 2017 | Read review
“view of the sands and bay is well worthwhile”
 of 5 bubbles GRALISTAIR, 3 Feb 2017 | Read review
“Have no idee”
  • dilapidated cranes full of dirt
  • Shower
  • TV
  • Bad
  • Mold
  • The bed
  • More Mold on every thing the badroom
  • View on the sea or would i say the parking lot
 of 5 bubbles IAPA-TRAVELER, 23 Jan 2017 | Read review
5 of 5