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The Westin Resort Guam

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Traveller (959)
Room & Suite (571)
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Overview
  • Excellent29%
  • Very good46%
  • Average16%
  • Poor5%
  • Terrible4%
Travellers talk about
“royal beach club”(25 reviews)
“prego”(16 reviews)
“heavenly bed”(13 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,306)
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104
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All reviewsroyal beach clubpregoheavenly bedtumon baypool barprivate beachupgraded roompool staffbeach frontthe club loungelobby areanice beachjapanese restaurantshopping and restaurantsoceanguamproperties
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21 - 25 of 419 reviews
Reviewed January 10, 2018 via mobile

I spent the night and the day here on a layover to Palau. The bed was comfortable and the room was clean but the bathroom was very dated and the caulking was dirty and looked like it could use a major renovation. The hotel is...More

Thank ScubaNYC16
Response from Harrison C, General Manager at The Westin Resort GuamResponded January 13, 2018

Dear ScubaNYC16, Thank you for choosing the Westin Resort Guam for your layover to Palau and also for sharing your thoughts and experience with us. We apologize for not meeting your expectations during your stay. Our management team will look into your valued comments and...More

Reviewed December 28, 2017 via mobile

My husband and I are currently staying at the Westin Guam in one of the "Royal Beach Club" rooms (don't bother upgrading). Where do I start? ... Initially, we were offered a room with big black mold stains on the white drapes of the room,...More

Thank Roxalia A
Response from Harrison C, General Manager at The Westin Resort GuamResponded December 30, 2017

Dear Roxalia A, Thank you for choosing the Westin Resort Guam and for sharing your thoughts and experience with us. We are sincerely regretful to hear that we are not meeting your expectations during your stay. We have reviewed your valued comments particularly with the...More

Reviewed December 27, 2017 via mobile

First Time Visiting Guam and this resort set the bar high. The room was clean and had so much to offer. The View was awesome and the grounds were very easy to navigate. The beach behind the property made it memorable. Thanks for making my...More

Thank Terrian T
Reviewed December 22, 2017 via mobile

The Westin is one of the more expensive hotels in Tumon but it is clearly a neglected property. The first impression upon arrival is the smell of mildew. The desk staff are friendly and efficient, the rooms are spacious and the housekeepers do a great...More

Thank William S
Response from Harrison C, General Manager at The Westin Resort GuamResponded December 25, 2017

Dear William S, Thank you for staying at the Westin Resort Guam during your recent visit to Guam and for sharing your thoughts and experience with us. We are delighted to hear that our associates provided a renewing experience and excellent customer service whilst we...More

Reviewed December 22, 2017 via mobile

You can’t beat the location with the great beach and all the shops nearby. The hotel rooms are a bit dated and could use some updating. ( mold in bathroom tub). But the lobby and general areas are nice. Good pool and great snorkel area...More

1  Thank Jeffrey F
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About
Amenities
Top amenities
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Pool
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Spa
Hot Tub
Outdoor pool
Details
Price range
US$204 - US$376 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Tumon
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$204 - US$376 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Tumon
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (959)
Room & Suite (571)
Dining (251)
Pool & Beach (206)
Amenities (73)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
Ask a question
Chun-Ta C
March 6, 2017|
AnswerShow all 3 answers
Response from Marilyn G | Reviewed this property |
Hafa Adai, For more detailed info, pls email Westin public relation manager or call 671.647.1020 Thank you,
2
Votes
Franny G
January 13, 2017|
AnswerShow all 3 answers
Response from Guamwestin | Property representative |
Yes, we have baby cribs to rent. It is free of charge. More than happy to make arrangement for you. Please let us know prior to your arrival.
0
Votes
Jay S
November 4, 2015|
Answer
Response from Guamwestin | Property representative |
Thank you for your inquiry to us, The Westin Resort Guam. We are afraid that we have early check in together with early check out. We charge one night in order to block a room from previous night for your checking in at 5am... More
0
Votes
Room Tips
"Beachfront Upgrades are totally worth it,"
Read review
"All the rooms are well appointed. Because of it's location, most all rooms have an ocean view."
Read review
"Request a dehumidifier at check in!"
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"find another property"
Read review
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