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    Pacific Islands Club Guam

    210 Pale San Vitores Rd, Tumon, Guam 96913-3615, Mariana Islands
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    2017-12-12 2017-12-13
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    Traveller (492)
    Pool & Beach (98)
    Room & Suite (76)
    Hilton Guam Resort & Spa
    2,217 reviews
    #8 of 20 hotels in Tumon
    0.9 km
     
    The Westin Resort Guam
    1,235 reviews
    #5 of 20 hotels in Tumon
    2.1 km
     
    Outrigger Guam Beach Resort
    1,520 reviews
    #1 of 20 hotels in Tumon
    1.8 km
     
    Fiesta Resort Guam
    818 reviews
    #3 of 20 hotels in Tumon
    0.6 km
     
    Overview
    • Excellent22%
    • Very good43%
    • Average24%
    • Poor7%
    • Terrible4%
    Travellers talk about
    “dinner show” (13 reviews)
    “water slides” (14 reviews)
    “royal club” (4 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
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    Rooms
    Dec 12Dec 13
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (784)
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    1 - 5 of 128 reviews

    Reviewed 15 October 2017

    We had high hopes for this hotel due to its high price. The rooms are outdated and are in desperate need of a renovation. For $400+/night you expect the room to be modern and clean but instead everything looks old and musty. The rooms come...More

    Thank Daniel J
    Response from Miranda A, Manager at Pacific Islands Club GuamResponded 4 weeks ago

    Dear Daniel J, Thank you for taking the time to post a review about your stay at PIC. We deeply regret that our services did not meet your expectations. We identified the guest room you stayed in and had our management team thoroughly inspect it;...More

    Reviewed 2 October 2017 via mobile

    This place has the crappiest customer service than any other hotel on island. Most of the staffs are slow and new overseas employees from South Korea. They do not assist you fast you have to get their attention and don't even let me get to...More

    Thank Al L
    Response from Miranda A, Manager at Pacific Islands Club GuamResponded 3 October 2017

    Dear Al L, Thank you for your review. We regret leaving you with a poor impression of our customer service levels and apologize for any inconvenience we may have caused you during your stay. We assure you that providing immediate and professional assistance to guests...More

    Reviewed 30 September 2017 via mobile

    Seriously sux... I have never write a bad review before but here? Ummmm think again We made a reservation three days before check in. Of course by expensive rate. Today we checked in and so surprised that so loud noise coming from the door. That...More

    Thank 620주연김
    Response from Miranda A, Manager at Pacific Islands Club GuamResponded 2 October 2017

    Dear 620주연김, We sincerely apologize for the inconvenience you experienced during your stay. Our records confirm your report of noise coming from the toilet in your room. Such noise would indicate that a part may be due for replacing, which could have started after the...More

    Reviewed 20 September 2017

    I have to admit that the holiday spent in PIC was really fun and enjoyable. Especially for my six year old daughter, the time when we spent in PIC was unforgettable experience. The facilities are old but they are fine enough to play and the...More

    Thank 김동근
    Response from Miranda A, Manager at Pacific Islands Club GuamResponded 24 September 2017

    Hafa Adai 김동근, Thank you for posting a review of your PIC experience. We are delighted that your family's time with us was unforgettable! We are in the process of upgrading several areas of the resort, including facilities in the waterpark. The upkeep of our...More

    Reviewed 1 September 2017

    As a local resident, I like spending weekend staycations at different hotels. PIC is one of the hotels that is always on my list. The hotel staff are always so friendly and helpful. Nothing beats the waterpark on Guam. My toddler loved the Siheky Splash...More

    1  Thank Sara M
    Response from Miranda A, Manager at Pacific Islands Club GuamResponded 6 September 2017

    Hafa Adai Sara M, Thank you for choosing PIC for one of your weekend staycations! We are delighted that you and your family had a pleasant stay. Some of our guest rooms were renovated recently so it’s likely you had stayed in one of them....More

    Hilton Guam Resort & Spa
    2,217 reviews
    #8 of 20 hotels in Tumon
    0.9 km
     
    The Westin Resort Guam
    1,235 reviews
    #5 of 20 hotels in Tumon
    2.1 km
     
    Outrigger Guam Beach Resort
    1,520 reviews
    #1 of 20 hotels in Tumon
    1.8 km
     
    Fiesta Resort Guam
    818 reviews
    #3 of 20 hotels in Tumon
    0.6 km
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Beachfront
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Spa
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Banquet Room
    • Self-Serve Laundry
    • Conference Facilities
    • Room Service
    • Dry Cleaning
    • Things to do
    • Pool
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Outdoor pool
    • Spa
    Details
    • Price range
    • US$196 - US$717 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Top resorts Hotel in Tumon
    • #7 Spa Hotel in Tumon
    • #10 On the Beach Hotel in Tumon
    • Room types
    • Family Rooms ,
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 777
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Hotels.com, Hotwire, Cheap Tickets, HotelQuickly and TripOnline SA so you can book your Pacific Islands Club Guam reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mariana Islands >
    • Guam >
    • Tumon
    • Also Known As
    • Pacific Islands Club Guam Hotel Tumon ,
    • Pacific Islands Hotel Guam ,
    • Pacific Islands Resort Guam ,
    • Pacific Islands Club Guam Tumon
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    Traveller (492)
    Pool & Beach (98)
    Room & Suite (76)
    Dining (13)
    Hotel & Grounds (333)
    Family and Play Areas (9)
    Bathroom (3)
    Nearby
    Sponsored by:
    The Westin Resort Guam
    1,235 reviews
    2.12 km away
     
    Outrigger Guam Beach Resort
    1,520 reviews
    1.81 km away
     
    Fiesta Resort Guam
    818 reviews
    .58 km away
     
    Hilton Guam Resort & Spa
    2,217 reviews
    .87 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    JennNutting
    6 July 2017|
    Answer
    Response from Miranda A | Property representative |
    Hafa Adai JennNutting, Thank you for your question. Drinks are not included in the membership plans with the exception of Skylight buffet restaurant. Skylight offers house wine and draft beer during lunch and dinner. We... More
    0
    Votes
    Vicky L
    17 March 2017|
    Answer
    Response from Miranda A | Property representative |
    Hafa Adai Vicky L, Thank your for your question. You are correct: fullboard, also known as Gold Card, means that your membership plan includes three daily meals plus unlimited waterpark access with free sports... More
    0
    Votes
    Vicky L
    17 March 2017|
    AnswerShow all 4 answers
    Response from Miranda A | Property representative |
    Hafa Adai Vicky L, Our newest guest rooms are in the Royal Tower. These guest rooms also offer ocean-front views from their balconies. By booking a room in the Royal Tower, you'll be sure to have a comfortable stay as... More
    0
    Votes
    Room Tips
    "Try to be above the 8th floor, otherwise the noise from the water park is disruptive."
    Read review
    "Bring lots of sun screen and a hat!"
    Read review
    "Ask of an odd number room in Oceana B for a gorgeous sunrise and view of Tumon Bay."
    Read review
    "Get the Royal Tower suite with VIP Lounge access"
    Read review
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