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By reading the reviews on Cova hotel, we were made aware of the neighbourhood with the homeless. Even though it may seem kind of "risky", there is no reason to make a big deal out of it. The homeless people are really concentrated in that...More
3 Thank Crenouille
Response from angelo_r655, Manager at Cova HotelResponded May 23, 2014
Greetings Guest Crenouille,
Thank you on behalf of the Cova Hotel Staff for staying with us. Your comments are greatly and deeply appreciated. I'm glad that the neighborhood did not bother you at all. You are correct, homeless people are really all over the town...More
Hotel booked by travel agent. On arrival no one to take bags to room, front desk helpful but a little more knowledge would not go a miss. Room was noisy as the room next door were loud. Breakfast was good. Read the reports of homeless...More
2 Thank John M
Response from angelo_r655, Manager at Cova HotelResponded May 21, 2014
Dear Mr. John M,
Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us.
We sincerely apologize if our bellman...More
I travel for a living and when I wanted to take my daughter to San Francisco, we researched this hotel. The pictures looked great and the price was reasonable. However, we get to the hotel and it has NO AIR CONDITIONING!. No where was there...More
Thank Preston C
Response from Joyce P, Guest Satisfaction Ambassador at Cova HotelResponded May 15, 2014
Dear Preston C,
Thank you so much for your recent stay and for sharing your experience.
We regret that our hotel did not meet your expectations. Our property is one of the many properties here in the city that doesn't have air conditioning. We give...More
We stayed at the Cova in April 2014, 3 nights with family of 5 including 7 yr old boy - hotel perfectly pleasant, staff very friendly on arrival (perhaps not so engaging after that), very good food at the little restuarant next door, rude staff...More
4 Thank Chriswhatever
Response from Joyce P, Guest Satisfaction Ambassador at Cova HotelResponded May 14, 2014
Hope you had a wonderful time here in our beautiful city. Thank you for your recent stay and for sharing your experience with us.
We pride ourselves in providing excellent customer service from the arrival to the departure of all our guests. I...More
The first and most important point is the location, which is the Tenderloin area of the city. We discovered (note we were not advised or warned) that this area is prevalent with homeless people, drug dealing, prostitution and goodness knows what else, and this was...More
Response from Matthew_Salvan | Property representative |
Good day Kat,
So sorry for the delay in response. The hotel is centrally located to many bus stops. Depending on where you are heading, we are less than 4 blocks away for a bus stop where your muni pass can be used. Just... More
Good day Kat,
So sorry for the delay in response. The hotel is centrally located to many bus stops. Depending on where you are heading, we are less than 4 blocks away for a bus stop where your muni pass can be used. Just letting you know that we do have a complimentary shuttle service to take you to Fisherman's Wharf, Union Square, and Japantown/Civic Center Bart. What a lot of our guests are saying about utilizing Uber and/or lyft is true. As a SF native, Lyft is my bestfriend.
As for your luggage, the only time we would charges $2.00 is in the case you would be checking out and leaving your bags over a long period of time. Other than that reason, holding your luggage is complimentary.