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Palace Hotel, a Luxury Collection Hotel, San Francisco

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Traveller (2271)
Room & Suite (984)
Dining (319)
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About

#17 of 232 hotels in San Francisco
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Experience the luxury of the Gilded Age, historic architecture, and world-class service at Palace Hotel, a Luxury Collection Hotel, San Francisco in the heart of downtown San Francisco, CA. The iconic, historic hotel features authentic elements and modern decor, with a variety of amenities, including professional concierge assistance, valet parking, in-room dining, a cutting-edge fitness center, and two famous restaurants. Guests can enjoy a leisurely dip in the heated indoor pool with a sky-lit ceiling, and explore downtown San Francisco, including Union Square, cable cars, and Chinatown, just blocks away.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Classic
Romantic
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.

Location

2 New Montgomery Street, San Francisco, CA 94105-3477
Palace Hotel, a Luxury Collection Hotel, San Francisco
4.5
4.5 of 5 bubbles2,468 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of the city, the Palace Hotel, a Luxury Collection Hotel, San Francisco, is celebrated for its historical elegance and modern comforts. The grand ambiance and luxurious rooms, complete with high ceilings and Toto bidets, have received high marks for cleanliness and attentive service. Although the hotel's prime location garners consistent praise, guests have called out the limited dining options and the absence of in-room coffee. While the atmosphere is generally quiet, some guests note occasional noise disruptions. Despite the opulence, the value proposition is sometimes questioned due to the additional high costs.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Noise level
Mixed
Service
Attentive
Amenities
Mixed
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2468Reviews54Q+A100Room tips
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DCGRANT2016 wrote a review Feb 2024
Everett, Washington11 contributions
My wife and I gifted this one-night stay to some newlywed relatives; and the Palace Hotel delivered an outstanding experience! They were treated like royalty and thoroughly enjoyed their stay. Thank you for taking such good care of them. I look forward to having a similar experience in the future.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 3 days ago
Dear DCGrant2016, We were delighted to welcome you relatives to the Palace to share such a special event in their lives. Thank you for taking the time to write a guest review, we truly appreciate feedback. We are most grateful for trust you have placed in us to ensure such a special event is just right for your family. I will take great pride in sharing your very kind words with our team who take the greatest pride in delivering exacting levels of exemplary service. We look forward to welcoming you to the Palace very soon, where a warm Palace welcome awaits! With Warmest Regards Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trent H wrote a review Feb 2024
1 contribution
What to say about the amazing Palace? Everything about our stay was incredible.But what stands out to me the most ... the breakfast. Only my mom has made eggs that well. Ya know when you take small bites just to savor it more? Yeah, did that with the eggs. We also loved the room showing all the historic moments. Such a wonderful place. We'll be back!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 5 days ago
Dear Trent H, Thank you for taking the time to write a review following your recent stay. We greatly value and appreciate your positive feedback and are delighted to know that you enjoyed your time with us. I am so pleased you enjoyed your breakfast in our wonderful Garden Court setting. I will share your wonderful feedback with our culinary team. We all look forward to having the opportunity to welcome you back again very soon. If there is anything we can help you with in the meantime, then please do not hesitate to get in touch. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mr G A Jordan wrote a review Feb 2024
Bowie, Maryland2 contributions
I was truly pleased. I was placed here for lodging by my company for training and let me say this. This hotel was amazing. This location checked all the boxes for look style smell comfort and most importantly the customer service. Everyone I encounter there , staff, was more than exceptional with everything they did or offered to do. I will definitely comeback again for leisure if ever I’m in San Francisco again.
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Date of stay: February 2024Trip type: Travelled on business
Room Tip: If you are new to visiting definitely reach out to the concierge. They are top notch and will go...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 5 days ago
Dear Mr. Jordan, We were delighted to welcome you to the Palace, and we are so pleased you had a wonderful time. We always appreciate customer feedback so thank you for taking the time to leave this review. I am delighted everything exceeded your expectations and you had a truly memorable stay. It will be a pleasure to pass on your kind thoughts to all our colleagues, who do go the extra mile to ensure everything is just perfect for our guests. We look forward to welcoming you back on many future occasions. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alison R wrote a review Feb 2024
1 contribution
Palace Hotel is the best in SF! Have stayed at many but only Palace for last 5 trips & going forward. Best service, hotel decor, bed comfort, & location. Garden Court is gorgeous for breakfast, lunch or a drink. Pied Piper for drinks / dinner - steak & broccolini was delicious and fun bar atmosphere. Bartender made me a yummy specialty cocktail. Bonus is Marriott Bonvoy points! Well done!!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 6 days ago
Dear Alison R, Thank you for your wonderful review! We always appreciate feedback but even more so from our loyal returning guests. I am delighted that your most recent visit lived up to your high expectations and that you enjoyed your stay in true Palace style. I am so pleased you enjoyed your visits to both the Garden Court restaurant, and to the Pied Piper. I will ensure your kind comments are shared with the teams and everyone across the hotel who helped to make your stay so memorable. We look forward to warmly welcoming you back to the Palace very soon and please do let us know if we can assist with anything in the meantime. With Warm Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thomas H wrote a review Feb 2024
Puerto Vallarta, Mexico2 contributions
We enjoy our stay at the Palace Hotel. The staff was exceptionally friendly and helpful. From the time we arrived at the entrance of the hotel, Marlon was great and very helpful with getting us acquainted with the surroundings of the hotel and San Francisco. Our room was great and we just loved the Pied Piper bar.
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Date of stay: February 2024
Value
Location
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear Thomas H, Thank you for your fabulous review and kind words! It was our absolute pleasure to welcome you to the Palace. We were delighted to know that everything about your time with us exceeded your expectations. I will most certainly share your comments and feedback with colleagues across the hotel. I know that Marlon will be delighted to have received special mention. We are very fortunate to have him as part of our team. We hope you will have an opportunity to visit us again very soon, when a warm Palace welcome will await! With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ronson C wrote a review Feb 2024
1 contribution
Everytime we go to San Francisco we try and stay at the Palace Hotel. It's central location and easy access to public transportation are a plus. We are from Los Angeles, but have a season pass to the Exploratorium (another must!). It's just a 10-15 minute walk from the hotel, or a quick 5 min bus ride. The walk is great because you can stop by the Ferry building and overdose on Oysters. The hotel staff is always super friendly and go above and beyond. One time they made our pullout sofa bed super comfy for my daughter. I've never seen that before. On this past trip, we booked using the Luxury Collection. The staff was able to upgrade us to a corner deluxe room...it was one of the nicest hotel rooms we've been in -- the high ceilings were the draw. I'm also a history buff, and just love the rich history displayed in the lobby hallways. For Families, the Yerba Buena Gardens is right around the corner..great spot with playgrounds, merry-go-rounds, and an ice skating rink.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear Ronson C, Thank you for taking the time to write such a heartfelt and detailed review following your recent stay with us. It is always such a pleasure to welcome you and your family to the Palace. It was wonderful to read and your comments about the level of service you consistently received. I will be sure to share them with colleagues across the hotel who helped to make your stay so memorable. We are delighted you enjoyed everything about your stay including your suite allocation, the staff service and the central location. It was also wonderful to see that you appreciated the rich history associated with the Palace. We look forward to having the opportunity to warmly welcome you and your family back again very soon. With Warm Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Holo Holo 25 wrote a review Feb 2024
1 contribution
I wanted to have dinner with a friend and decided to fly up to San Francisco just for the dinner and stay overnight. My hotel choice is where I always stay - The Palace. I'm so used to everything that comes with staying at The Palace, that whenever I travel and stay at other Bonvoy properties (as well as non-Marriott hotels) I can't help but compare their somewhat "okay" experiences to that of staying at my favorite hotel. I don't need to mention what the other reviewers have repeatedly stated about what makes this hotel the best in the city. I brought my family here in December. For my son, his wife and daughter - it was their first visit to The Palace. They've already told me how much they are looking forward to returning to San Francisco and The Palace. I'll be returning here in June with my wife to spend 3 nights. Can't wait to return to The Palace!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear Holoholo25, Thank you for taking the time to leave a wonderful review. It really made my day to read! We are absolutely thrilled you had such a memorable stay in December. It is always a pleasure to receive positive feedback and I will pass on your kind thoughts to all our colleagues, who go the extra mile to ensure everything is just perfect for our guests. I know our Clef d'Or concierge team will be delighted to have received a special mention. They are an absolute credit to our hotel. We look forward to warmly welcoming you and your family back to the Palace in June. If we can be of any assistance in the meantime, please do get in touch. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nick L wrote a review Feb 2024
Wetherby, United Kingdom15 contributions
Excellent hotel with very comfortable beds. No coffee machine in the rooms but on request one was provided free of charge. Pool and fitness suite were great and restaurant choice very good. an all night room service provision would be better for travellers arriving from Europe. Otherwise an excellent stay
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear Nick L, It was our great pleasure to welcome you to the Palace recently. I am delighted to hear what a wonderful experience it was. Thank you for this amazing review and kind compliments of the team, which I have this morning shared with all our colleagues to enjoy. The team very much look forward to warmly welcoming you back next year and if we can be of any assistance to you in the meantime, please let us know. With Warmest Regards Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark M wrote a review Feb 2024
1 contribution
The Palace Hotel is a beautiful hotel centrally located and walking distance from several lovely restaurants and the Conference Center. Perhaps, because of its' age, the rooms are small, but the beds were comfortable and the room service by the maids was excellent. The high point for us was the excellent advice by the Concierges who gave perfect recommendations for every night of our stay. it was a wonderful experience.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear Mark M, Thank you for your five-star review and kind words. We are thrilled to hear that you enjoyed your visit to the Palace. I am so pleased you had a memorable visit and enjoyed the individual level of service we aim to deliver for all of our guests, as well as the exceptional food and facilities. I will take great pleasure in recognizing our wonderful Clef d'Or Concierge team as well as our housekeeping team on their individual shout outs. We do hope you will return very soon to enjoy another Palace experience. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aiden727272 wrote a review Feb 2024
1 contribution
I had an extremely disappointing experience at the Palace Hotel. First, the noise levels were intolerable, and despite calling three times to complain about noisy guests at midnight, nothing was done to address the issue. I had to call 3 separate times and the first time I called they didn’t even send anyone out. At one point do you let this continue? Upon checking out no one even apologized or anything. Additionally, the restaurant completely botched my girlfriend's order, making for an unpleasant dining experience. Overall, the lack of response to noise complaints and the poor service at the restaurant made our stay far from enjoyable.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear Aiden727272, We appreciate you taking the time to share your feedback regarding your recent stay with us We do apologize for any shortcomings you experienced during your stay. Please accept our sincerest apologies for the poor service you received in our restaurant and the response to the noise issues during the night. Providing warm inviting service and comfortable environment for our guests is a top priority, and we regret that we fell short of this expectation. We strive to provide each of our guests with exceptional memorable experiences and we are saddened to read that this was not your experience while staying with us. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience that you deserve. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$357 - C$590 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel san francisco, palace san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
556
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Palace Hotel, a Luxury Collection Hotel, San Francisco - UPDATED 2024 Prices, Reviews & Photos (CA) - Tripadvisor

Frequently Asked Questions about Palace Hotel, a Luxury Collection Hotel, San Francisco
Which popular attractions are close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Nearby attractions include The Escape Game San Francisco (Downtown) (0.2 km), Filbert Steps (0.3 km), and San Francisco Museum of Modern Art (SFMOMA) (0.3 km).
What are some of the property amenities at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Conveniently located restaurants include Fogo de Chão Brazilian Steakhouse, Mourad, and The Grove - Yerba Buena.
Are there opportunities to exercise at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palace Hotel, a Luxury Collection Hotel, San Francisco offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.