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InterContinental Mark Hopkins San Francisco

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InterContinental Mark Hopkins San Francisco
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2,301 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Mark Hopkins San Francisco
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Showing 2,046: English reviews
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 January 2013 via mobile

The hotel is beautiful with a clear historical significance. The position of the hotel was by far our favourite thing about the hotel. It was at the top of nob hill with easy access to the cable car which takes you to union square, china town and all the way down to fishermans wharf. The view from the room was... More 

Helpful?
Thank siacambac
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Dear siacambac, Thank you for your candid review. It is lovely to hear you liked our hotel. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your... More 

Folsom, California
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 January 2013

We decided to stay at the Mark Hopkins because of its location and its historical significance. The hotel is located at the top of Nob Hill and has awesome views, nicely updated rooms with comfortable beds, pretty bathroom with incredible water pressure in the shower (unusual these days), the staff is great, and a very nice fitness center. The negatives... More 

Helpful?
2 Thank mlk18
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Dear mlk18, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bathroom. However, We’re sorry we fell below your expectation regarding the lobby furniture and the the lack of good restaurant. We will look into this point. I assure you the... More 

San Andreas, CA
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 January 2013

A great upscale property on Nob Hill. While the walk to Union Square is easy (downhill), consider using the trolley to get back to your room. The staff is efficient and cordial rather than aloof and/or haughty. The latter traits can regularly be found in supposed "high end hotels". Not cheap, to be sure, but worth the up-charge.

Helpful?
Thank Eagle2
florida
Level Contributor
128 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 11 January 2013

Attended a wedding here & got a good rate of $135 a night and was upgraded as a frequent guest. I originally booked for 3 days but cancelled on-line a couple of days in advance. The front desk tried to charge me for it everytime I went there & had to show them my printout each time. Tried to charge... More 

Helpful?
Thank JonRSW
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Dear jonrsw, Thank you for staying with us on your recent visit to San Francisco and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. I am sorry you were not satisfied with the service... More 

NJ
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 January 2013

I have been to San Francisco many times, over many years, first time at Mark Hopkins. We chose it for the price and location. It is a charming small hotel, rooms small, but comfortable, great views, housekeeping excellent and got a handwritten note for tips! The staff was friendly, but not overly knowledgeable about restaurants and location. The big negative... More 

Helpful?
2 Thank Barbnj
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Dear Barbnj, Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these... More 

Gloucester, MA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 January 2013

First the bad and then the good: I had booked the deluxe room in order to make sure we got a top floor view. We received 4th floor rooms and were told by Wendy, the receptionist, this was an upper floor (there are 18 floors). A request the next day for a refund for not getting a deluxe room resulted... More 

Helpful?
4 Thank screwtopprof
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Dear screwtopprof, Thank you for taking the time to post a review of our property. I am pleased you liked the location of our hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our... More 

Los Angeles, CA
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 January 2013

We got a good deal on this hotel for the day after Christmas. I thought the room was nicer than the ones we've been in at the Fairmont next door, or at least a little newer looking, though possibly smaller. The view from the top floor is really breath-taking, and our room also had a great view. The location is... More 

Helpful?
Thank leilani9484
los angeles, California, USA
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 2 January 2013

Centrally located, a pain since at the top of the hill but as long as no one minds that then this really is a great location and nice to walk around too! The trolleys tops right in front and cab are super easy. The hotel was very nice on the outside and quite nice on the inside but once inside... More 

Helpful?
Thank TravelAround24
New York
Level Contributor
57 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 2 January 2013

I am a business traveler and stayed at this hotel for two nights. The hotel is located on top of Nob Hill and offers spectacular views of San Francisco (especially the Top of the Mark bar/restaurant). I found the staff to be helpful, friendly, and patient with requests and questions about directions, transportation, etc. It is a lovely place situated... More 

Helpful?
1 Thank Karslima
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Dear Karslima, Thank you very much for taking the time to share your comments online. It is delightful to know that you enjoyed the view from our property. However, I apologize that the Wifi connection was a disappointment and if the food served did not live up to expectations. We take all reviews negative or positive very seriously and your... More 

Santa Margarita, California
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 January 2013

Great old dame. Read up about Mark hopkins..interesting story...Beautiful Building...Long walk up the hill but conveintly located to downtown, China town and the trolley. Expensive parking!.More than 1/3 we paid for our room! Great weekday buffet.a real bargain... top of the mark on a clear day ..priceless

Helpful?
Thank Jeniheifer

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Staying in Nob Hill

Neighbourhood Profile
Nob Hill
Swanky and stylish, Nob Hill sits in the heart of the city and is home to amazing architecture and views. The hike to the top can be a challenging workout for those who forego a cable car ride, but they will be rewarded with some of the city’s most beautiful architecture adorning its peak. Originally populated with mansions after the Gold Rush, most if not all were devastated in the 1906 earthquake and fire that followed. Luckily all is not lost; storied hotels and Grace Cathedral surround Huntington Park. Having a drink or dinner while taking in the sunset and views at the "top of the Mark" is tough to beat.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away. ... more   less 

Additional Information about InterContinental Mark Hopkins San Francisco

Address: 1 Nob Hill, San Francisco, CA 94108-2228
Region: United States > California > San Francisco > Nob Hill
Price Range: $191 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Mark Hopkins San Francisco 4*
Number of rooms: 380
Reservation Options:
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Also Known As:
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
Intercontinental San Francisco
San Francisco Intercontinental
Hotel Style:
#15 Green Hotel in San Francisco
#36 Luxury Hotel in San Francisco
#44 Romantic Hotel in San Francisco
#56 Business Hotel in San Francisco
#65 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Mark Hopkins San Francisco staff and other travellers.
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Questions? Get answers from InterContinental Mark Hopkins San Francisco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter. Rooms right over the entrance should be avoided.”
 of 5 bubbles J-mom-of-three, 27 Nov 2016 | Read review
“Elevator proximity is key. Do not expect IHG elite status to be recognized.”
 of 5 bubbles 584stuarte, 27 Nov 2016 | Read review
“Junior Suite was worth the extra money!”
 of 5 bubbles 533simonh, 24 Nov 2016 | Read review
“Ask to see the room before checking in”
 of 5 bubbles pageslady, 18 Nov 2016 | Read review
“One with a view”
 of 5 bubbles LNG7, 16 Nov 2016 | Read review
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