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San Francisco Marriott Union Square

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1,711 Reviews from our TripAdvisor Community

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Showing 1,460: English reviews
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Santa Monica, California
Reviewed 4 days ago NEWvia mobile

This was my 3rd or 4th time staying at this property. Good solid place nothing crazy but this is SF so things cost a premium. Rooms are standard Marriott with the size being pretty good for standard and upgraded rooms being quite large. Beds are comfortable with it not being too hard not too soft, I slept just fine. When...

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Helpful?
Thank Lensway
Amy S, Manager at San Francisco Marriott Union Square, responded to this review

Thank you so much for your kind review. We love to hear that you have had the chance to stay with us numerous times. It's great that you enjoyed your comfortable guest bed. We really appreciate your recommendation and look forward to your next visit.

Reviewed 6 days ago NEWvia mobile

I stay at 50+ hotels every year for business. I prefer Marriott because they are consistent. I.e. Clean, quiet, comfortable and professional staff. This year my family and I decided to visit San Francisco for spring break. We considered the Union Square Marriott because of their great location and extra amenities. (Concierge level and lounge). I called the hotel with...

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Helpful?
Thank Lisa W
Amy S, Manager at San Francisco Marriott Union Square, responded to this review

Thank you so much for your kind review. We are pleased to hear that you enjoyed our hotels' convenient location and friendly service. It's great that you enjoyed the delicious cuisine at our restaurant as well. We love to hear that you wish you could have extended your stay! We look forward to your next visit.

Salt Lake City
Reviewed 1 week ago

i stayed at the Hotel for three nights with the room bill averaging $350 a night. It was a two bed double, nice beds, clean kind of. The nightstand had dust on it and there was only a small roll of toilet paper. The dresser had small drawers that held very little The room was supposed to have a refrigerator...

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Helpful?
Thank thick1
Amy S, Manager at San Francisco Marriott Union Square, responded to this review

Thank you for taking the time to share your feedback with us. While we are pleased to hear that you found our staff to be friendly, we're sorry to hear that you were disappointed in your guest room. Your feedback is really appreciated and will be passed on. We hope to have the chance to host you in the future...

Ottawa, Canada
Reviewed 1 week ago

We stayed at this location for 5 nights & enjoyed every minute. We arrived very late & were checked in quickly; night manager, Tim even helped take our luggage from the car so that we could get to our room. Our wonderful corner room was on the 25th floor. It was quiet, spacious & had wonderful views of the city...

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Helpful?
Thank castravel56
Amy S, Manager at San Francisco Marriott Union Square, responded to this review

Thank you for your wonderful review. We are delighted to hear that you enjoyed the kind service provided by our staff, as well as the view from your guest room. It's wonderful that you enjoyed the delicious breakfast offerings and the convenient location of our hotel. We hope to welcome you in the future for another five-star stay!

Newport, United Kingdom
Reviewed 2 weeks ago

Great spot and within walking distance of everything we needed. Friendly staff and great rooftop bar with wifi available in the lobby. Room clean and comfortable and made the experience in San Francisco even more enjoyable.

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Helpful?
Thank julia f
Amy S, Manager at San Francisco Marriott Union Square, responded to this review

Thanks for your wonderful review. We are pleased to hear that you enjoyed our hotels' convenient location, as well as your comfortable guest room. We love to learn that you found our staff to be friendly. We hope to welcome you again in the future!

White Rock, Canada
Reviewed 2 weeks ago

The Staff are extremely friendly and helpful. The food was great, the room was very clean and they even brought me a fridge! Anne at the concierge was more than helpful, in about 5 minutes she organized a car rental that came by the hotel to drop off. The dining room staff gave excellent advice on the best Mexican restaurant...

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Helpful?
Thank Angela H
Amy S, Manager at San Francisco Marriott Union Square, responded to this review

Thank you so much for your wonderful review. It's delightful to hear that you found our staff to be exceptional and that you enjoyed your guest room. It's great that you received great recommendations on where to dine from our staff. We look forward to welcoming you again in the future!

Amsterdam, The Netherlands
Reviewed 2 weeks ago via mobile

I was here for a trade show in the moscone center and could easily walk there. The location gives easy access to the center and touristic destinations. Hotel staff was very friendly and rooms are comfortable and clean.

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Helpful?
Thank JairEhrhardt
Amy S, Manager at San Francisco Marriott Union Square, responded to this review

Thanks so much for your great review. We love to hear that you enjoyed our hotels' convenient location and comfortable guest rooms. It's wonderful that you found our staff to be very friendly. We hope to host you again in the future!

Baltimore, Maryland
Reviewed 3 weeks ago

This was my fourth stay at the Marriott Union Square and the longest (four days). I was in town for business and my wife accompanied me for a long weekend ahead of the work week. The hotel welcomed us back, let us check in early, and provided a nice room with a great city view. The staffs at the bar-lounge,...

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Helpful?
1Thank chucktraveler
Amy S, Manager at San Francisco Marriott Union Square, responded to this review

Thanks for your wonderful review. We're pleased that you and your wife enjoyed your stay with us for your business trip. It's great that you enjoyed your dining experience and the kind service. Your feedback regarding the bathroom size is appreciated. We hope to have the chance to host you for another wonderful stay in the future.

Sao Paulo, SP
Reviewed 3 weeks ago

Very good hotel, comfortable rooms, and located downtown. Very easy access to many city points of San Francisco. The staff is very nice and friendly. Like most of hotels in US, breakfast is not included in the rate. An odd thing, at least for me, was the fact that the room did not have a minibar. But it was very...

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Helpful?
Thank DeboraMachado
Amy S, Manager at San Francisco Marriott Union Square, responded to this review

Thank you for your kind review. We are pleased to hear that you enjoyed your comfortable guest room, as well as the kind service provided by our staff. We hope to host you in the future for another great stay.

Atlanta
Reviewed 3 weeks ago

Stayed here for 5 nights with my family. The rooms (one with king bed, one with 2 double beds) were a good size. Unfortunately, the flip side of that was the tiny bathrooms! They were so small that only one person could be in there at a time. I would have gladly given up some space in the room for...

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Helpful?
Thank NBDBAtlanta
Amy S, Manager at San Francisco Marriott Union Square, responded to this review

Thank you for taking the time to review our hotel. While we are pleased to hear that you enjoyed your stay with us, we're sorry to hear that you found the guest bathroom to be small. We are delighted to hear that you found our staff to be friendly and enjoyed our hotels' convenient location. We hope to host you...

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The San Francisco Marriott Union Square hotel offers a prime location with San Francisco's most vibrant address. Hop aboard a cable car or enjoy Union Square shopping just steps from the hotel. Also near popular Nob Hill and Chinatown, the San Francisco Marriott Union Square is an excellent choice for hosting meetings and events. ... more   less 

Additional Information about San Francisco Marriott Union Square

Address: 480 Sutter Street, San Francisco, CA 94108-3901 (Formerly Hotel 480)
Region: United States > California > San Francisco > Union Square
Price Range: $289 - $641 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Francisco Marriott Union Square 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
San Francisco Marriott Union Square Hotel San Francisco
Marriott San Francisco
Crowne Plaza Union Square
Hotel Style:
#12 Green Hotel in San Francisco
#22 Business Hotel in San Francisco
#26 Luxury Hotel in San Francisco
#37 Family Hotel in San Francisco
#43 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from San Francisco Marriott Union Square staff and other travellers.
31 questions
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Questions? Get answers from San Francisco Marriott Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Seek Other Chains. The hotel is due for a makeover”
 of 5 bubbles thick1, 15 Mar 2017 | Read review
“the corner suite was roomy and very quiet from neighbors, although it's on a busy street and you do here the traffic.”
 of 5 bubbles angelah69, 8 Mar 2017 | Read review
“Request a room looking toward the Coit Tower area. The view is priceless.”
 of 5 bubbles chucktraveler, 1 Mar 2017 | Read review
“Higher level”
 of 5 bubbles 551suzannef, 21 Feb 2017 | Read review
“Away from Elevator”
 of 5 bubbles bhyde77, 25 Jan 2017 | Read review
5 of 5