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2017-11-05 2017-11-06
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    Serrano Hotel

    405 Taylor St, San Francisco, CA 94102-1765
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    Lowest prices for your stay
    2017-11-05 2017-11-06
     8 people are viewing this hotel
    US$1,200
    US$1,200
    US$1,200
    Traveller (430)
    Room & Suite (241)
    Dining (18)
    Overview
    • Excellent27%
    • Very good44%
    • Average19%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “union square” (466 reviews)
    “tenderloin” (152 reviews)
    “kimpton hotels” (60 reviews)
    Free Internet
    Parking
    Breakfast Available
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
    Deals
    Nov 5Nov 6
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      US$1,200
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    • Check booking site for details
      US$1,200
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    • Check booking site for details
      US$1,200
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    View all 43 deals
    Write a Review
    Reviews (2,835)
    There are newer reviews for Serrano Hotel
    See the most recent reviews
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    821 - 825 of 2,512 reviews

    Reviewed 21 November 2016

    experience at hotel was very good. the rooms were clean and well kept. location was well within walking distance of anywhere in downtown SF that you wanted to go. the staff was helpful in finding restaurants and things to do when asked.More

    Review collected in partnership with this hotel
    Thank lenardk
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 28 November 2016

    Hello lenard, At Serrano, it’s easy to get caught up in exploring the city because our downtown location puts you in the middle of it all. Our team is always happy to give recommendations; we love to see guests find the best of San Francisco....More

    Reviewed 20 November 2016

    Hidden fees at departure (~$150). Penalized for booking through Expedia. Very unlikely to stay with Serrano again. For ~$150 you will loose a customer that visits the area regularly. I will also tell my colleguesMore

    Review collected in partnership with this hotel
    3  Thank 798jla
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 23 November 2016

    Hello 798jla, We take guest feedback very seriously and are listening to your concerns. These fees are common among hotels, but we sincerely apologize for the disappointment it caused. We strive to run Serrano in a way that puts guests first, and we're taking your...More

    Reviewed 20 November 2016

    Outstanding staff made us feel most welcome. Arrived several hours early. Our room wasn't ready so they upgraded us to a suite on the 17th floor with no extra cost. The views were outstanding from different angles. Was close to theatre and shopping.More

    Review collected in partnership with this hotel
    Thank C9853QLpaulinec
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 23 November 2016

    Hello Pauline, We're blushing a little at your kind words; thank you! Anytime we can help our guests with extras (like room upgrades) we like to. Taking good care of our guests is our favorite part of the job. With a city like San Francisco,...More

    Reviewed 19 November 2016

    Older, charming hotel, well located for my conference at the Hilton. Beware of additional $25/day fee charged on arrival and not mentioned beforehand in booking. Exercise room with sauna is nice. Although I did not come to SF for sightseeing, the Serrano would be well-situated...More

    Review collected in partnership with this hotel
    Thank Ronald B
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 23 November 2016

    Hello Ronald, San Francisco's a city that's hard to make 'all work and no play', and we hope you'll be back to explore! (It's as easy as hopping on the trolley.) Thanks for your feedback about the Urban Fee. We like to make sure guests...More

    Reviewed 18 November 2016

    Great location and staff were all friendly and helpful. Downstairs bar has good food but terribly slow service. Hotel was charming and room and beds were comfortable. I would recommend this hotel to friends.More

    Review collected in partnership with this hotel
    Thank 977margaretvs
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 23 November 2016

    Hello 977margaretvs, A recommendation is the best compliment; thanks! Comfortable beds are a must when you're looking for a luxurious getaway, and we love knowing it was just right for you. Thanks for letting us know about your experience at Jasper's. We're truly sorry to...More

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    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Amenities
    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Free Internet
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Business Centre with Internet Access
    • Meeting Rooms
    • Multilingual Staff
    • Breakfast Available
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$158 - US$568 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Green Hotel in San Francisco
    • #45 Luxury Hotel in San Francisco
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 236
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Booking.com, Orbitz, Agoda, Travelocity, TripOnline SA, Hotwire, Cancelon, HotelsforEveryone, getaroom.com, Evoline ltd and HotelQuickly so you can book your Serrano Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • San Francisco
    • Also Known As
    • Kimpton San Francisco ,
    • Serrano Hotel San Francisco
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    Traveller (430)
    Room & Suite (241)
    Dining (18)
    Pool & Beach (1)
    Hotel & Grounds (326)
    Bathroom (47)
    Business Centre & Event Rooms (8)
    Nearby
    Sponsored by:
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    .09 km away
     
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    .16 km away
     
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    3,570 reviews
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    3,718 reviews
    .20 km away
     
    Nearby Restaurants
    Taylor Street Coffee Shop
    989 reviews
    .05 km away
    Tratto
    138 reviews
    .08 km away
    Urban Tavern
    378 reviews
    .06 km away
    Olympic Flame Cafe
    124 reviews
    .12 km away
    Nearby Attractions
    Scenic 49 Mile Drive
    356 reviews
    .21 km away
    Glide Memorial United Methodist Church
    111 reviews
    .11 km away
    American Conservatory Theater
    47 reviews
    .13 km away
    SHN Curran Theatre
    35 reviews
    .10 km away
    Ask a question
    Questions & Answers
    Theresa G
    9 October 2017|
    Answer
    Response from Pearl T | Property representative |
    Hello Theresa, we have discontinued our Wine Hours.
    1
    Vote
    Theresa G
    9 October 2017|
    Answer
    Response from Pearl T | Property representative |
    Hello Theresa, it would be approximately $60 for a taxi ride from SFO. There are also shuttle companies (Lorrie's Shuttle and Super Shuttles) that would offer rides from the airport to hotels, but their price might vary... More
    1
    Vote
    Vitor B
    15 August 2017|
    AnswerShow all 3 answers
    Response from Helen P | Reviewed this property |
    We didn't order food to our room, but in other hotels where we did , they charged us extra. So read the small print on hotel room menu's.
    0
    Votes
    Room Tips
    "Don't let them give you a room near elevator."
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    "GO somewhere else"
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    "Upgrade to the Suite"
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    "I had a room with an excellent view of San Francisco on the 17th floor, so I would definitely recommend a..."
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