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Serrano Hotel

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Serrano Hotel
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2,186 Reviews from our TripAdvisor Community

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Showing 1,902: English reviews
Reviewed 19 August 2014

We were very impressed with the room, it was very good value for money. We were a bit concerned about the area but we had no problems. You just need to be careful about which direction you walk in. There are doormen at the door which help with any safety concerns

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Helpful?
Thank Elle_holiday
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Elle, Thank you for the great review! We’re thrilled our thoughtfully designed rooms and terrific value impressed you. We apologize if you weren’t fully comfortable with aspects of our centralized, urban location, but we’re happy to hear our dedicated team made you feel secure. Your satisfaction and comfort are so important to us! The next time you’re heading to...

Manalapan, New Jersey
Reviewed 13 August 2014

We stayed here for two nights coming in from Napa and was at first wowed me when I walked into the lobby. The fake painted marble, red and gold walls and trimming and the friendly staff. However the room was really small, not to mention how tiny and poorly laid out bathroom. No towel bar near the shower no within...

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Helpful?
2Thank Akma4
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Akma, We appreciate you taking the time to leave us a review and share your experience. We are thrilled you were taken back by our beautiful lobby and by the hospitality of our fantastic team, but we are sorry to hear our fitness center, Wi-Fi speed, and the size and condition of our rooms failed to impress you. We...

Reviewed 10 August 2014

This hotel is located in a central street in San Francisco. Rooms are small but beds were comfy. The worst point I would mark is the bathroom which is extremely small. The hotel staff were very friendly. We didn't get twin beds as specified in our reservation, so they gave us free breakfast for our three days there which consisted...

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Helpful?
1Thank wintsnog
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Wintsnog, Thank you for the review! We’re happy you enjoyed our central location, comfortable beds, friendly team, and convenient amenities, such as fresh tea and coffee in the morning. We are sorry to hear the size of your room and bathroom failed to impress you. We also sincerely apologize for any inconvenience you experienced due to the room mix-up....

Amsterdam
Reviewed 9 August 2014

No doubt there are more trendy hotels in SF then Serrano, but the roomas are good, the beds are great and the location is excellent. Right down town almost at one of the stops from the hop on hop off bus. Be aware never accept a last minute cheap upgrade to one of the suites, we did. They are very...

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Helpful?
1Thank winningspirits
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello winningspirits, We really appreciate your review! We’re thrilled you enjoyed our comfortable beds, convenient breakfast, and amazing location. We are sorry to hear you weren’t impressed by our suites, but we’re happy you were pleased with your reserved room. For your future reference, our standard urban fee includes; morning coffee and tea, all day flavored water in reception, morning...

Washington DC, District of Columbia
Reviewed 8 August 2014 via mobile

Hotel was old, but nice. Union Square area is right in front of hotel. Room was small, but clean. Staff was friendly and informative, but failed to deliver towels once when we requested more. Not a big deal -- and everything else was pretty good. We would stay there again.

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Helpful?
2Thank metravel686
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, Thank you for the great review! We’re happy you enjoyed the convenience of our great location. We are sorry the size of our rooms failed to impress you, but we’re glad you found them clean and comfortable. We’re thrilled our friendly team offered you valuable sight seeing tips, and we genuinely apologize for the towel oversight. Your satisfaction is...

Amsterdam, The Netherlands
Reviewed 8 August 2014

Hotel has his good points. I liked the atmosphere and the suite I had was nice and specious. The hotel has however seen better days. For the price I paid I expected a bit more. The restaurant is however a totally different story. Recently done up is seems to have nothing to do with the Hotel in style or guests....

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Helpful?
1Thank Marcel D
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Marcel, We appreciate all your feedback. It’s invaluable, as it helps us identify areas we can improve. We’re happy you enjoyed Serrano’s elegant atmosphere and spacious suites. We are sorry if you were displeased with aspects of the hotel’s age and condition, and we regret that you didn’t consistently receive the high standard of service we pride ourselves on....

San Francisco
Reviewed 6 August 2014

I've traveled my years and many times a year and this is my first review. It's all a lie the rooms are very very small, outdated, the bathroom is no bigger than the closet and the restaurant is a big 0. The personnel at the desk are kind at the check in but once you see your room and return...

Review collected in partnership with Easytobook.com
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Helpful?
4Thank Colette L
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Colette, We are very sorry to hear that you are unhappy with your recent stay at our hotel. We strive to offer every guest a wonderful experience, and we’d welcome the opportunity to make things right. We invite you to reach out to us personally at john.sevilla@serranohotel.com. We look forward to hearing from you.

Prairie Village, Kansas
Reviewed 5 August 2014

I'll recommend this for a basic hotel room for those not needing anything fancy for a budget trip to San Francisco. The staff was especially very friendly and helpful. It is close to Union Square which is touristy, but in the center of town, so easy access to public transportation down on Market.

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Helpful?
1Thank Mary E
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Mary, Thank you for the great review and recommendation. We’re happy you enjoyed our fantastic location, value and dedicated service team. We’re sorry to hear our rooms didn’t overly impress you, but we’re glad you enjoyed your overall stay with us. The next time you’re planning a trip to San Francisco, we hope you consider Serrano. We’d love a...

Manchester, New Hampshire
Reviewed 4 August 2014

Stayed here a couple days while traveling home from Hawaii. This hotel was quite vintage and charming. The rooms where a little small but fresh and clean. The help was outstanding! The doorman or concierge (not sure what his title was)was absolutely amazing. Always aware of what his guest needed. I love to see when someone is really good at...

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Helpful?
1Thank CherieYamamoto
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Cherie, Thank you for the review. We’re delighted you appreciate Serrano’s old world charm and fantastic location. We apologize if the size of our rooms failed to impress you, but we’re glad you found them inviting and clean. Thank you for the warm remarks. We love hearing that our dedicated team went above and beyond to enhance your stay....

Folsom, California, United States
Reviewed 4 August 2014

Serrano Hotel is in a perfect location. Its right next to Union Square, and public transportation to get anywhere in the city. The employees were very nice and helpful. I would highly recommend The Serrano Hotel if traveling to San Francisco

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Helpful?
1Thank Sean D
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Sean, Your recommendation means the world to us! We love knowing our lovely hotel and friendly service team were the perfect fit for your trip to San Francisco. We can’t wait to offer you another fantastic stay! Please come visit us again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor Street, San Francisco, CA 94102
Region: United States > California > San Francisco
Price Range: $237 - $532 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
16 questions
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Questions? Get answers from Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My North side room just looked at a wall of the next building”
 of 5 bubbles Wyosoldier, 19 Feb 2017 | Read review
“Try to get a room w/ view, they'll put you facing a wall.”
 of 5 bubbles robbym960, 15 Feb 2017 | Read review
“Make sure room is not next to the elevators”
 of 5 bubbles RubinaGan, 14 Feb 2017 | Read review
“higher floors away from roads are quieter”
 of 5 bubbles CliveSabel, 12 Jan 2017 | Read review
“Compare prices of hotels and use the $22 "Urban Fee" in your comparison.”
 of 5 bubbles Pete_Coach, 12 Oct 2016 | Read review
5 of 5