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Serrano Hotel

PricelineUS$120*
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GreenLeadersPlatinum level
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$205*
US$120*
Great Deal
US$153*
US$153*
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2,370 Reviews from our TripAdvisor Community

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Showing 2,082: English reviews
Racine, WI
Reviewed 26 May 2015

Pulled up in our rental car and were greeted by name (don't know how they knew who we were). Staff was uber attentive and friendly. The lobby is spectacular, with free coffee in the mornings. Rooms were smallish and have seen some years. Street noise (even on the 15th floor) made for restless nights. Location is great, but as with...

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Helpful?
1Thank NeilCzarnecki
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

NeilCzarnecki, Thank you for taking the time to let us know how we did. We appreciate all of your kind words about our location and attentive team. Making our guests feel welcomed is one of our favorite parts of the job, as is doing everything we can to help make their stay exceptional! We are listening to your feedback about...

Santa Rosa, United States
Reviewed 26 May 2015

Though the ad says complimentary coffee, free newspaper you will be charged an "urban fee" of $22 for use of the gym, the coffee, the paper, and the bikes, even if you do not use them. Also told there was wine in the afternoon and when we checked in we were told it was only on Tuesday and Thursday.

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Helpful?
3Thank Kenneth P
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Kenneth P, Serrano believes in giving guests even more than what they paid for— with an exceptional hotel team, location and amenities! We’re sorry to hear this was not your experience and apologize if you were not made aware of our Urban Fee. It provides many great benefits, like our morning coffee and tea, all day flavored water in reception,...

St Helens, United Kingdom
Reviewed 25 May 2015

We stayed here for 3 nights. The hotel lobby is it's best feature. The rooms are functional although a little on the small side and don't have a fridge or tea / coffee making facilities. Although both Coffee & Tea are available in the lobby every morning. The bed is a standard double so not large by American standards, but...

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Helpful?
2Thank DDave2014
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

DDave2014, Judging from your kind words, we’re happy to hear you loved your stay at Serrano. We loved having you too! Our lobby is a guest favorite, and we’re glad it caught your eye. Part of what makes Serrano great is our easy access to transportation, and we appreciate hearing we helped you navigate San Francisco. At Serrano we believe...

Birmingham, United Kingdom
Reviewed 23 May 2015

Old and run down hotel, small dingy rooms and overpriced food. Located in dreary part of the city, but within walking distance to union square (nice part of town). No tea/coffee making facilities in room and beds were old and lumpy. In need of a serious refurb.

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Helpful?
4Thank Anon10168
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Anon10168, We’re sorry to hear your experience at Serrano Hotel failed to impress. Our goal is to provide guests with a stay they’ll love, and we’re just as disappointed as you that we didn’t. We’re taking your concerns about the in-room coffee service into careful consideration—because what matters to our guests matters to us! Usually guests praise our comfortable beds,...

Reviewed 22 May 2015 via mobile

Room was clean, service was good. However it's a walk to get to union square or moscone. At night I would be careful which route you take. I would have preferred 3-4 other hotels, but this was ok. The room was small, hair dryer did not work, and iron didn't work. Housekeeping didn't fix the problem when first requested.

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Helpful?
1Thank Dena L
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Dena L, We’re sorry to hear about your experience with our hair-dryer and iron. We strive to provide our guests with a trouble-free stay and apologize if our team didn’t do everything they could to help. Making our guests happy is our number one goal, and we’d love to have you back for another chance to prove it!

Reviewed 17 May 2015 via mobile

Too small hotel... everything is so conjugated. .. u check in but wait for ur room keys... got ur room keys now wait for lift.... room start n end point looks d same... pathetic room... u r lying down ur bed n someone knocks ur room .. u tend to open it but before tat house keeping staff has already...

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Helpful?
4Thank Ashish K
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Ashish K, Thank you for sharing your concerns with us. After a long day of traveling, a quiet room and good night’s sleep is priceless. We apologize if our housekeeping disrupted your rest. We are always sorry when our service disappoints. Our management takes every guest’s feedback seriously and is looking into your experience. We won’t settle for anything less...

Scottsdale, Arizona
Reviewed 16 May 2015

Quite nicely located around important landmarks and offices. Dining and shopping options around it are fabulous. Service staff is very friendly and helpful. Even though located in busy part of the city, hotel was quite. Coffeemaker in the room would be helpful though.

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Helpful?
1Thank yatri23
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Yatri23, Your kind words are music to our ears! We love knowing when guests enjoyed their stay as much as we loved having them. San Francisco is hard to top, so anytime we can make a guest’s time in the city even better, we’re thrilled. Thanks for sharing your feedback about the in-room coffee. We love seeing our guests...

Portsmouth, United Kingdom
Reviewed 15 May 2015 via mobile

Stayed here for 4 nights and loved it. It's different and has character and certainly not modern but was a nice change. Great room on top floor, huge bed and great bathroom and toiletries. Jaspers is also a great attached bar / restaurant, do a good breakfast and anything else you could want. Only frustrations were that I emailed twice...

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Helpful?
1Thank Mattttttttthew
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Mattttttttthew, At Serrano we think that a room is only as good as its bed, which is why we love to have comfortable beds and luxurious linens. We’re thrilled to hear you enjoyed your top floor room. Aren’t the views of the city amazing? Serrano loves to hear from our guests, so we apologize for the delay in confirming your...

Fairfax, Virginia
Reviewed 13 May 2015

I stayed here for two nights with my wife and two grown children on a family vacation. I expected the hotel to be closer to Union Square and was disappointed in the rather scruffy corner on which it sits. However, the hotel itself was well worth its cost, with a lovely lobby, excellent restaurant, attentive staff, and comfortable rooms, several...

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Helpful?
1Thank Hudsondeal
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hudsondeal, It’s hard for our lobby not to steal a compliment, and we’re happy to hear it caught your eye. From the moment you walked through our doors, Serrano strives to offer a seamless, relaxing stay. Your family vacation sounds wonderful, and we hope it was full of great memories. We appreciate you choosing Serrano for your special family trip...

Houston, Texas
Reviewed 12 May 2015

This an older hotel that needs a facelift. It is closer to Tenderloin than management wants you to know. But it's also cheaper than the high dollar places two blocks away. The room was quite small but to be fair, the staff told me it was small and gave me a choice between a larger room on floor 4 or...

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Helpful?
1Thank Catmom95
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Catmom95, It sounds like a hard choice, but we think you made a great one when you chose the top floor. You’re right; the views are amazing. Being at the heart of the city, we strive to be a welcoming presence in any surrounding, but we’re always sorry to hear if a guest ever feels uncomfortable. Guest safety is a...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor St, San Francisco, CA 94102-1765
Region: United States > California > San Francisco
Price Range: $276 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
18 questions
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Orangevale, California
over a year ago
San Leandro, California
Falkirk, United Kingdom
over a year ago
jewelsoo7

See all questions (18)

Questions? Get answers from Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We always request an upper floor as they are usually quieter in a busy city.”
cindyj294, 29 Apr 2017 | Read review
“See if you cen get a room at the back of the hotel. Our room was 1502 and was very quiet!”
NYC20th, 24 Apr 2017 | Read review
“Travel back in time 5-10 years.”
omarucsb, 14 Apr 2017 | Read review
“Even if prepaid, DO NOT CHECK IN LATE! They will not reserve a nice room for you.”
283jefferyl, 14 Apr 2017 | Read review
“City view is probably the same as the other options”
mmuntner, 12 Apr 2017 | Read review
5 of 5
Priceline
US$120* /night
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Booking.comUS$153
Orbitz.comUS$153
HotelQuicklyUS$205
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*Disclaimer
Prices are for 1 room, 2 adults
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