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Mystic Hotel by Charlie Palmer

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Mystic Hotel by Charlie Palmer
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967 Reviews from our TripAdvisor Community

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There are newer reviews for Mystic Hotel by Charlie Palmer
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Showing 745: English reviews
Las Vegas, Nevada
Level Contributor
6 reviews
Reviewed 3 weeks ago via mobile

The staff was friendly and helpful. The room was small but nicely decorated and clean. We loved the location. It was a perfect place for our weekend getaway. I'd stay again. This is certainly a charming older building so don't expect a Marriott- boutique hotels have style and charm.

Helpful?
Thank Felice B
Jason S, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Felice B, Thank you for sharing your experience with us. We are delighted that you enjoyed your stay with us, and hope to see you again soon at the Mystic Hotel. Sincerely, Jason Stewart Mystic Hotel More 

Paris, France
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

We spent 7 nights in this hotel. Perfect location, nice building and correct rooms, good breakfast. But our room was not cleaned twice during the week, one other day we didn't have shower gel and shampooing, we've got problem with our heater (unbearable noise during all the night twice because someone in the hotel has turned on his heater) and... More 

Helpful?
2 Thank Laff M
Jason S, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Laff M, We appreciate you taking the time to share your experience with us. My apologies that your room was not serviced, as the comfort and satisfaction of our guests are our top priorities at the Mystic Hotel. We hope you consider staying with us during your next visit. Please reach out to me and I will personally see... More 

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Singapore, Singapore
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

Pros: Good easily accessible location, and free breakfast was not bad. Cons: The room we had was very noisy from the roads, despite being on high floors. The limited toiletries (do note: no cups in room, no shower cap, no toothbrush etc) was not replenished daily. The super slow elevator broke down on one of the days of our stay,... More 

Helpful?
2 Thank DoR_LaI
Jason S, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Ms. Lai, Please accept my apologies on behalf of the Mystic Hotel for any delayed response in addressing your concerns. I have followed up on the most recent correspondence between you and our staff, and I assure you that the charges you are referring to have been reversed. We value your feedback and, although I find your review disconcerting,... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

Really enjoyed staying in that hotel with its nicely designed rooms. Rooms are not huge but still big enough for two people. You should also have a look at the restaurant either for dinner or breakfast.

Helpful?
Thank joemoe78
Jason S, Assistant General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear joemoe78, Thank you very much for the excellent review. We are glad that you enjoyed the Mystic Hotel, and appreciate you sharing your experience. We look forward to seeing you again! Sincerely, Jason Stewart Assistant General Manager Mystic Hotel More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

First visit to San Francisco and researched a ton of hotels within the area. I stayed at a nearby hotel the first half of my stay which was double the price of Mystic and was extremely disappointed, so I was nervous checking in here. I was greeted by someone at the front desk who was very pleasant and helped me... More 

Helpful?
Thank Garrett B
Jason S, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Garrett B, Thank you for taking the time to give us an excellent review. We value the feedback of our guest tremendously, and are delighted to hear that we are doing things right. Thank you again for choosing the Mystic Hotel, and see you next time! Sincerely, Jason Stewart Mystic Hotel More 

1 review
Reviewed 3 weeks ago

My husband and I just returned from our Honeymoon in San Francisco and stayed at the Mystic Hotel. We absolutely loved it!!! The rooms were gorgeous and yet quaint at the same time. Upon arrival we had a problem with the fan and TV in our room and were immediately moved to an upgraded room. Talk about service!!! We loved... More 

Helpful?
Thank Michelle H
Jason S, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Michelle H, I'm so happy to hear that you enjoyed your honeymoon with us! It's great to know that you enjoyed your stay at the Mystic Hotel, and that we were able to create a memorable experience for you. Congratulations to you and your husband, and we hope to see you again! Jason Stewart Mystic Hotel More 

1 review
Reviewed 3 weeks ago

Excellent experience! Hotel was small and charming and very clean. There was no hassle with checking in and the location was also great. I would definitely come back again and recommend for others to stay here as well.

Helpful?
Thank Sophia J
Jason S, Assistant General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Sophia, Thank you for sharing your experience with us. I'm so glad to hear that you had a wonderful experience at the Mystic Hotel. We value your feedback tremendously and hope to see you again soon. Thanks again, Jason Stewart Assistant General Manager Mystic Hotel More 

Palm Harbor, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

From the moment we entered the "Mystic Hotel by Charlie Palmer" we felt at home. We were greeted by Lauren who informed us that our room was ready earlier than we expected and allowed us to go ahead and get settled in...which was an unexpected blessing after a long day of travel from Florida. We had a very comfortable room... More 

Helpful?
Thank skisharbor1
Jason S, Assistant General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Matt and Rita, Thank you for the great review of our hotel! It means a lot to us when we hear our staff did a wonderful job. We are glad that you enjoyed your stay and hope to see you again next time you are in San Francisco. Sincerely, Jason Stewart Assistant Hotel Manager Mystic Hotel More 

Edinburgh, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 weeks ago

First impressions were excellent - welcoming staff, easy valet parking, trendily decorated. Bar/restaurant was lovely with helpful staff and good food and drink. Room looked lovely, quirky decoration, excellent 'Honor Bar'. But rooms are tiny and for some inexplicable reason the bathrooms have motion sensitive light switch. Given the bathroom has a glass door - any movement during the night... More 

Helpful?
Thank Andrew L
Jason S, Assistant General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Revandrew, Thank you for the valuable feedback. I am glad to hear that you were pleased with the Mystic Hotel overall. However, please accept my apologies for the noise levels in your room. We are vigilant in addressing our guest concerns, and assure you that your comfort is among our top priorities. Please reach out to me at 'jstewart@mystichotel.com'... More 

Hamburg, Germany
1 review
Reviewed 4 weeks ago

We've spent. 6 days at the Hotel. The room and the breakfast was fine. But every Morning between 5 and 6 o'clock there was terrible noise from the delivery. Unfortunately there was construction work in a Street nearby with noise during the night. Finally on 3 days the TV was Out of service . The price for the Room was... More 

Review collected in partnership with this hotel

Helpful?
Thank 347guenterw
Jason S, Assistant General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear 347guenterw, Thank you again for choosing the Mystic Hotel, and for taking the time to give us your valuable feedback. I would like to hear more about your stay, and encourage you to visit us again. Please feel free to reach out to me at 'jstewart@mystichotel.com.' Sincerely, Jason Stewart Assistant General Manager Mystic Hotel More 

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Business Centre with Internet Access
  • Breakfast Available
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Mystic Hotel Union Square San Francisco by Charlie Palmer is a smart, sleek retreat situated in the heart of the city's busiest neighborhoods. Conveniently located just one block from the iconic cable car line in the middle of three key destinations – Union Square, Chinatown and the Financial District — Mystic Hotel offers a convenient, comfortable and unique modern boutique hotel experience in a historic location. With a contemporary look and feel, our accommodations are designed to reflect the changing need of today's traveler. Enjoy high-touch service and an ideal Union Square location, perfect for travelers looking to experience all the adventures of San Francisco. Like a private club, enjoy handcrafted cocktails in the Burritt Room, the intimate film noir-inspired bar named for Burritt Alley, where detective Sam Spade's partner Miles Archer was gunned down in The Maltese Falcon. Then, step into the speakeasy vibe of renowned Chef Charlie Palmer’s adjoining Burritt Tavern, where walled-in and curtained booths create dark corners for private conversations and Executive Chef Luke Knox turns out classic food like steaks and chops done right. Knox also takes advantage of Bay area's tremendous green markets as well as the extraordinary offerings from local food artisans in menus built around prized regional specialties from Dungeness crab to West Coast oysters. That's what we like about San Francisco: it's up to the minute and still in the moment. ... more   less 

Additional Information about Mystic Hotel by Charlie Palmer

Address: 417 Stockton Street, San Francisco, CA 94108 (Formerly Crescent San Francisco)
Region: United States > California > San Francisco > Union Square
Price Range: $176 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mystic Hotel by Charlie Palmer 3.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Crescent San Francisco Hotel San Francisco
Hotel Style:
#82 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Mystic Hotel by Charlie Palmer staff and other travellers.
11 questions
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Los Angeles, California
4 months ago
2 months ago
3 months ago
Brisbane, Australia

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Questions? Get answers from Mystic Hotel by Charlie Palmer staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior and Queen rooms are small, with no easy place to sit besides on the bed.”
 of 5 bubbles davidy207, 30 Nov 2016 | Read review
“quiet, great service, great location”
 of 5 bubbles Susan32014, 30 Nov 2016 | Read review
“Dont stay here”
 of 5 bubbles Trip718, 18 Nov 2016 | Read review
“Go for the top level city view rooms”
 of 5 bubbles amitendup2016, 13 Nov 2016 | Read review
“2nd floor has a bar with jazz music, so that floor could be quite loud.”
 of 5 bubbles 581garrettb, 10 Nov 2016 | Read review
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