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The Kimpton Buchanan

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270 Reviews from our TripAdvisor Community

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Showing 227: English reviews
nyc
Reviewed 3 days ago NEW

Kimpton is known for buying some cheap pillow top mattresses but these are the worst...as commented by some others as well. They're not luxury, they're not supportive...just cheap. These may be left over from the Tomo but in any case, the floor was more comfortable. And it's a high price to pay for sleeping on the floor. Come on...there has...

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Helpful?
Thank doodles4306
Seattle, Washington
Reviewed 1 week ago

We loved our stay at the Kimpton Buchanan. All the details were just right, from the lovely scent that greets you in the lobby to the Japantown-inspired decor and rooms. The location is truly perfect -- just steps away from the noodle shops and Kabuki Sundance theater in Japantown, and from the great shops and cafes of Fillmore Street. Loved...

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Helpful?
Thank catherinefcarr
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks so much, catherinefcarr. It's great to see another fan of the Japantown & Pacific Heights neighborhoods, and the way the designer of the hotel drew inspiration from this environment. We feel really lucky to be here! I've also passed your thanks on to the housekeeping/facilities team for making the details right, especially the entry scent. It's always fun to...

Los Angeles
Reviewed 1 week ago

Not my normal area of town to stay when I come to San Francisco, but the area is full of good restaurants and easy bus rides into the areas I want to visit. The hotel is very modern and the room stylish in a simple Japanese way, beautiful art on the walls, TV on an easel. Comfortable, with a responsive...

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Helpful?
Thank PapagenaandPapageno
Emily G, General Manager at The Kimpton Buchanan, responded to this review

PapagenaandPapageno, thanks for exploring Japantown/Pacific Heights here with us, and I'm so happy that the locally-inspired decor worked well for you in terms of both aesthetics and function. We appreciate you being Kimpton fans, and will hope to see you again next time!

Reviewed 1 week ago via mobile

This hotel was organised by a travel agent in Australia we should have done more research as the location was too far from the city and the only way to get there was by bus. Upon check in we stood in a queue for 15mins while both staff attended to one customer..They immediately asked for my credit card which l...

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Helpful?
Thank Helen D
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hi, Helen D, I certainly don't want future guests to ave any disappointments like this, so I will look into what bizarre circumstances may have caused two people to need to assist the person ahead of you in line for so long, especially when our Efficiency of Checkin-in scores usually hover around 95%. I'm sorry! And, I should probably clarify...

Arlington, Virginia
Reviewed 2 weeks ago

Great Christmas touch with spiked hot chai! The location in Japantown was wonderful. A little less hustle and bustle but so much to do right at the hotel and up and down Fillmore. Walk the hills for a workout. We even found ourselves at the presidio!

Review collected in partnership with this hotel
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Helpful?
Thank Loida B
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hi, there, Loida B, and thanks so much! The hot chai latte with your choice of bourbon or rum is still going on at wine hour until almost the end of February, so hopefully you can come back and see us while it's still in action :). I'm glad you got to enjoy our neighborhood, and I agree: my vote...

London, United Kingdom
Reviewed 2 weeks ago via mobile

We've visited and stayed in Japan Town twice before (in a very nice hotel called the Tomo) so I was keen to discover a new hotel in the same area and booked at The Buchanan. On arrival I was surprised to see that my 'new discovery' was in fact the old Tomo hotel re-skinnned at a Kimpton Hotel!! However it...

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Helpful?
Thank BelleauKitchen
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hello and thank you, BelleauKitchen! I am glad you were delighted with your "discovery" of the hotel, and give another vote for this neat location and the Kimpton mattresses. I'll share your kudos with the team as well. Thanks!

Medicine Park, Oklahoma
Reviewed 2 weeks ago

From check-in to check-out, we were very pleased. Super staff including Nike and others. The room had a great view and was so clean. Kudos to the Housekeepers- they do a great job. With Uber, you can easily explore the city and with Japantown right there, it has no lack of great shopping and food choices. Can't wait to return.

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Helpful?
Thank fromoutoftown2014
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Wow, fantastic. Thanks, fromoutooftown2014. We will make sure to share your review with Nike and his colleagues out front and of course also the hardworking ladies of housekeeping. Feel free to drop me a line with your last name and room number and we can even make sure to recognize them individually! Thanks so much for staying with us and...

Virginia Beach, Virginia, United States
Reviewed 2 weeks ago via mobile

After a horrible experience at another "boutique" hotel, we decided to find a Kimpton property as they seem to be consistently lovely. The Buchanan is just that. We were greeted by a charming front desk attendant who provided us a certificate for wine at the hotel restaurant simply because we were too late for their nightly social. The room was...

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Helpful?
Thank Kathy S
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks a lot for this, Kathy S. I am so glad to know that your night with us here at the Buchanan ended the visit to San Francisco on a high note! We'll look forward to seeing you when Japantown/Fillmore/Pac Heights lures you back...

West Hollywood, California
Reviewed 2 weeks ago

Staff was wonderful, decor is eclectic and really well done. Very nice linens. Rooms larger than expected. Had a ground level room with patio access which was really a very nice amenity, sadly lots of rain reduced the usefulness. They really paid attention to every detail in the appointments of the hotel as a whole and the individual room. Would...

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Helpful?
Thank LPCasey1
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks so much, LPCasey1. I am glad that you loved your patio room (rain aside :)) and the experience overall. We appreciate that you'll be recommending us and will look forward to your return!

Metro Manila, Philippines
Reviewed 2 weeks ago

Clean rooms, comfortable beds, and welcoming lobby. No business center, but if you ask nicely, the staff at reception can print a few pages for you. Amenities are comparable to other Kimpton hotels. Water in the lobby, and the late afternoon 'socials'. Location is great, if you want peace and quiet. Not too far if you want to go shopping....

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Helpful?
Thank Lyza25
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks so much, Lyza25, what a great review, and a lovely shout out to the team, especially Ed. This will make his day, so thanks a lot for taking the time to give him a moment of fame :).

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
San Francisco is known for its style and sophistication. So it takes an exceptional hotel to stand out. With its sleek urban lines, distinctive design and prime location at the intersection of three of San Francisco's best neighborhoods, it's easy to see why The Kimpton Buchanan has an attraction all its own. Surrounded by the designer shops, local boutiques, foodie-fave restaurants and live music venues, The Buchanan also puts you minutes from other top attractions like Union Square and Golden Gate Park. Pair it all with our spacious, artfully imagined accommodations and yes-we-can staff, and you have the makings of the ultimate San Francisco stay. ... more   less 

Additional Information about The Kimpton Buchanan

Address: 1800 Sutter Street, San Francisco, CA 94115-3220 (Formerly The Buchanan)
Region: United States > California > San Francisco
Price Range: $224 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Kimpton Buchanan 3.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Best Western Tomo
Best Western San Francisco
San Francisco Best Western
Best Western Hotel Tomo
Hotel Style:
#12 Green Hotel in San Francisco
#80 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Kimpton Buchanan staff and other travellers.
17 questions
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3 months ago
London, England
Novato, California
1 month ago
Phoenix

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Questions? Get answers from The Kimpton Buchanan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We overlooked a school playground, so super quiet at night.”
 of 5 bubbles PapagenaandPapageno, 7 Jan 2017 | Read review
“Patio access is private onto semiprivate courtyard”
 of 5 bubbles LPCasey1, 30 Dec 2016 | Read review
“5th floor, corner room for views of both sides and right across the elevator”
 of 5 bubbles Lyza25, 29 Dec 2016 | Read review
“Request room with window seat.”
 of 5 bubbles harrychas, 14 Dec 2016 | Read review
“backside off the courtyard was very quiet at night. During daytime was noisy due to nearby childcare facility.”
 of 5 bubbles 473janil, 9 Dec 2016 | Read review
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