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Hotel Carlton, a Joie de Vivre hotel

Orbitz.comUS$399*
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Certificate of Excellence
GreenLeadersPlatinum level
02/04/2017 03/04/2017
1 room 2 adults 0 children
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Hotel Carlton, a Joie de Vivre hotel
Hotel Carlton, a Joie de Vivre hotel
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2,609 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Carlton, a Joie de Vivre hotel
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Showing 2,264: English reviews
Boston, Massachusetts
Reviewed 21 June 2012

Very nice staff. hotel was basically clean although the rugs were a bit stained in the room. No air conditioning. Linens were excellent.

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Helpful?
1Thank DJL_59
Management response:

I am happy you enjoyed your stay at Hotel Carlton. We are in the process of recarpeting all of the guestrooms at the hotel. I am sorry we did not yet get to yours prior to your stay. We hope to have the entire building complete by the end of the summer so hopefully you will come back and see...

Hollywood, Florida
Reviewed 21 June 2012

My new Husband and I went to S.F. on our honeymoon and Hotel Carlton was the icing on our cake. From the moment we arrived, it felt like home. the staff is really cool, the whole ambiance was welcoming and relaxing. The Wi-Fi was down for our entire stay- is our only complaint...but hey, it was our honeymoon; we didnt...

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Helpful?
Thank Bravo2482
Corona, California
Reviewed 20 June 2012

The Hotel Carlton, San Francisco over sells the Hotel with it's "online photos" and "sales pitch" when you call in to ask questions before making a decision of where to stay in San Francisco! The rooms are dirty! I had two other families staying there too and their rooms were just as bad. Stained sheets, stained and dirty carpet, dirty...

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Helpful?
2Thank Ben S
Management response:

I am happy you found our staff to be of great service during your stay. I will speak with our housekeeping team about the cleanliness issues you discuss about your guestrooms. We clean each room daily and complete deep cleaning several times a year so I am surprised to hear about the conditions you describe. I will be sure that...

Carmel, California
Reviewed 19 June 2012

The hotel was amazing stay there it was very nice and the staf was great and supper friendly I loved the hotel

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Helpful?
1Thank Patti116
Management response:

We are so happy you enjoyed your stay at Hotel Carlton and that the staff were so helpful to you. We hope you come back and see us again soon!

Reviewed 17 June 2012

Ask to be moved to top floor street is loud outside. Hotel staff very good hotel is very clean

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1Thank marsh29
Tucson, Arizona
Reviewed 17 June 2012

We used American Express travel credits for a three day trip to catch a play and play tourists in San Francisco. This Hotel proved to be the highlight of our trip. We especially enjoyed the in house restaurant. We found the food and the service to be warm and delightful to both taste and spirit. We also enjoyed the free...

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Helpful?
3Thank Jim J
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are delighted you enjoyed your stay at Hotel Carlton, especially our restaurant Saha and our nightly wine reception. We hope to see you back soon!

England
Reviewed 17 June 2012

Very over priced, dirty bathroom, poor service from staff and paper thin walls. Could hear talking, shower and toilet in next room

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Helpful?
2Thank londonflashpackers
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

I am sorry to hear your stay at Hotel Carlton did not meet your expectations. We strive to provide a great product and excellent service to all our guests and it seems in your case we missed the mark. If you would like to speak more about your stay, please contact me directly at pjanusz@jdvhotels.com or 415-292-1180. Warmly, Pam

Los Angeles, CA
Reviewed 15 June 2012

We scored a great deal to stay here for a friend's wedding. The Pros: - We got a bottle of wine just for being a preferred member - Quick check in - Nice location - Great value / nice price - Manager's cocktail hour - Cozy lobby area - Friendly staff The Cons: - Room was run down - The...

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Helpful?
2Thank SallyBrownTravels
Dallas, Texas
Reviewed 10 June 2012

We loved everything from the cute room to the staff and the wine reception! Our room was always spotless. There was a new Ice and Water machine on our floor right down the hall. We had coffee and tea in the room. When we brought wine back from our trip to the wine country, the front desk was nice enough...

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Helpful?
2Thank Jinglegirl_8
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you so much for taking the time to share your experiences at the hotel. We are so happy you enjoyed your stay and that the service your received from the staff was exceptional! We hop you visit us again soon! Warmly, Pam

Reviewed 9 June 2012

Pros: Good friendly staff service. Cheap parking (although ended up parking across the street in some private garage, for less) Chic contemporary decors Supposedly, has wine reception? But I didn't receive... Cons: Dirty battub!! Black stained bathtub. Seriously how do you expect anyone to feel clean by showering in a dirty grimy moldy shower ? Management definitely slacked off on...

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Helpful?
Thank Buoba
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you for taking the time to review your stay at Hotel Carlton. I am sorry the hotel was not up to your standard. We are in the process of upgrading all of our guestrooms with new carpeting and refinished bathtubs. We hope to have this completed by the end of the summer. We hope you will try us again...

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 

Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109-5817
Region: United States > California > San Francisco
Price Range: $237 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco
Hotel Style:
#3 Green Hotel in San Francisco
#36 Family Hotel in San Francisco
#41 Romantic Hotel in San Francisco
#51 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Carlton, a Joie de Vivre hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“7-9 floors, book 3 months in advance for best rates.”
 of 5 bubbles richardjS2104WO, 20 Mar 2017 | Read review
“Room to the side of the hotel was quiet with an uninterrupted view over Nob Hill area.”
 of 5 bubbles MaryRosefan, 18 Mar 2017 | Read review
“Ask for a room towards the back side away from the street.”
 of 5 bubbles C3779ASkellyt, 29 Jan 2017 | Read review
“Great location and service”
 of 5 bubbles ElenaTsitovich, 23 Jan 2017 | Read review
“Encourage to obtain a room that does not have an adjoining room with door inbetween.”
 of 5 bubbles nursemanager9, 23 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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