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Grand Hyatt San Francisco Union Square

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Traveller (2217)
Room & Suite (1213)
Dining (122)

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About

#67 of 234 hotels in San Francisco
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Located in the heart of Union Square, Grand Hyatt San Francisco offers magnificent city skyline and stunning bay views, welcoming accommodations with residential style amenities and modern technology. Enjoy easy access to premier shops, museums, theaters and iconic landmarks including Fisherman’s Wharf and Chinatown. Indulge some of the best San Francisco specialties and wines from Napa and Sonoma Regions at OneUp Restaurant & Lounge.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Paid public parking nearby
Wifi
Coffee shop
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Snack bar
Special diet menus
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
City View
Languages Spoken
English, Spanish, Chinese

Location

345 Stockton Street, San Francisco, CA 94108-4694
Grand Hyatt San Francisco Union Square
6,769Reviews136Q+A100Room tips
Traveller rating
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  • 2,222
  • 798
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  • 233
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Rachel T wrote a review Apr 10
2 contributions1 helpful vote
We had some yellow water coming out of the bathtub, everyday when we started the first shower, for 5 days. Location and staff are great but the bathtub did leave a nasty taste on our trip especially as we weren't just staying overnight. It was very unfortunate as my husband and I are big Hyatt fans, and definitely did not expect this, especially with a stay at a Grand Hyatt. Internet was also very spotty when I had to work from hotel. Had to hotspot my phone and go to the capital one cafe nearby somedays as well.
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Date of stay: April 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Dear Rachel T, Thank you for taking the time to provide feedback. We appreciate you staying with us in San Francisco. We're glad to hear you enjoyed our hotel's location and the service you received from our staff. We apologize that you were unable to fully enjoy your stay due to yellow water coming from the bathtub faucet and spotty internet service. We would like to discuss this further with you. Please email us at propertyreviews@hyatt.com with your stay details. We hope you have a better experience the next time you stay with us. Warm regards, Ana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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farawaymum wrote a review Apr 5
Sydney, Australia151 contributions154 helpful votes
Stayed for 3 weeks so got to know the pros and cons of this hotel. CONS Resort fee is an absolute scam. No Hyatt loyalty acknowledgement, not event a friendly thank you that costs nothing. Mean and noticeable cutbacks to club lounge over the duration of stay seemed like poor decision by management. Slow internet, and the printing in both club lounge and business centre never worked. Probably the most incompetent and rip off/inaccurate checkout experience I have ever had to endure. Room was serviced very late sometimes , as late as 4 pm, which was a very in convenient time for me, had to ask specifically to be done in the morning. No security lift swipe system, felt like it was too easy for anyone to get into building. PROS I had Club Lounge access and it was great for breakfast although there was absolutely minimal rotation of the food during the 3 weeks.Also they cut back staff, quality and choice of snacks etc progressively during my stay. Club lounge staff were very helpful, a highlight! Loved the suite, it was on a high floor with a separate bedroom, extra bathroom, abundant hanging space, lovely bed, proper desk to work. Convenient location with easy access to lots of restaurants, cable car, muni buses , trams and trains etc. Homeless and crazies on the street not too intrusive, compared to say other hotel areas like Market Street.
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Date of stay: February 2024
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Trip type: Travelled as a couple
Room Tip: The higher up floors are best
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Dear farawaymum, Thank you for your feedback and rating. We are happy that you had a comfortable stay and enjoyed our location. Thank you for your loyalty to Hyatt and thank you for staying with us. We appreciate your insight on your room and the hotel and will be sure to address this with our management team. Please let us know if we may be of further assistance. We look forward to welcoming you as our guest again soon. Warm Regards, Betsy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael S wrote a review Apr 1
Los Angeles, California19 contributions15 helpful votes
Quite a pleasant stay at this Union Square high rise hotel. All the rooms have large sliding glass windows that partially open. This is a treat in a city like San Francisco that has wonderful weather year round. Indeed, during my stay, I turned off the HVAC and opened the window and let the fresh air in. It was wonderful. By the way almost all rooms offer great views. And those facing south and east are particularly breathtaking. Housekeeping, and front desk were fine. No problems there. The gym on the 35th floor is very good and provides an excellent view of the city between sets. And the rates at the hotel are remarkably reasonably as San Francisco has reputation issues that are partly undeserved. And as a result Union Square is surprisingly quiet. It might be a good time to take in San Francisco as hotel rates and the crowd densities have never been this low. One thing that needs to be addressed is the destination fee that essentially offers nothing. At the Mariott Marquis, they let you use the fee to ride the cable car, use house bicycles, and purchase items in the Market. At the Hyatt SOMA, there is a credit at the Market store. But here they only offer a 20% discount at their restaurant. That makes for a worthless destination fee. In spite of that, the Grand Hyatt is still a great place to stay.
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Date of stay: April 2024
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Trip type: Travelled solo
Room Tip: BART to Union Square is $10. It is about as quick as Uber or a taxi. Try Mensho Tokyo nearby for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 2 weeks ago
Dear michaelsK4548QG, Thank you for the feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was a great place to stay. Thank you for staying with us and thank you for your insight. We hope to welcome you back as our guest again soon! Warm Regards, Betsy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BRENDA H wrote a review Mar 2024
7 contributions1 helpful vote
Highly recommend this hotel absolutely excellent. City view from the room was second to none. The lady who checked us in provided the most kind, caring, excellent friendly service I have ever received at a hotel of this size
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 2 weeks ago
Hello Hammerb1004, Thank you for your rating as well as your review. Thank you so much for the recommendation. We are so pleased to hear that you enjoyed the city view from your room as well as the customer service from our front desk staff. We look forward to welcoming you back to Grand Hyatt San Francisco Union Square int he future. Best Wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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irwinm2017 wrote a review Mar 2024
Honolulu, United States1 contribution
I stayed at the Grand Hyatt for a conference and it was the best hotel for the price. The amenities and products used were great quality and loved the gym facilities overlooking the city. Check-in was a breeze and was glad they were able to get me situated early in the morning. It's been a while since I've returned back to the hotel and I regret not staying here sooner.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 4 weeks ago
Dear irwinm2017, Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were pleased with all of the wonderful amenities our hotel has to offer. We appreciate your continued patronage and hope to have the pleasure of welcoming you back soon. Best regards, Laura
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Francis F wrote a review Mar 2024
1 contribution
My stay at the Grand Hyatt San Francisco Union Square was overall quite enjoyable. Upon arrival at around 1:30 pm, I was pleased to find that my room was ready for check-in. The reception staff was courteous and efficient, making the check-in process a breeze. The room itself was clean and comfortable, with a particularly noteworthy feature being the electric blinds that could be easily closed with the push of a button. The bathroom was also well-maintained, and I appreciated the pleasant scent of the personal hygiene products provided. However, there were a couple of minor drawbacks that detracted from an otherwise positive experience. Firstly, the motion-activated night light under the nightstand proved to be a bit disruptive during the night, as it would unexpectedly turn on when I shifted in bed, causing unwanted reflections that disturbed my sleep. Additionally, while the food at the hotel restaurant was delicious, I was disappointed to find that the TV in the room did not offer Netflix access, with the only option being to use Google Cast from my own device. On the bright side, the location of the hotel is excellent, situated very close to Union Square and conveniently adjacent to the Apple store. There are plenty of dining options and attractions within walking distance, making it an ideal base for exploring the city. Overall, I would recommend the Grand Hyatt San Francisco Union Square to others and would certainly consider staying here again in the future.
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Date of stay: March 2024
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded Mar 14, 2024
Dear Francis F, Thank you for taking the time to provide feedback. It was a pleasure to host you during your visit to San Francisco. We are delighted to hear that you appreciated the service provided by our staff, your room, and the convenience of our location. We will take note of your comments about the motion-activated lights and the TV not having access to Netflix. If you would like to discuss this further, please contact us at propertyreviews@hyatt.com. We hope to improve your experience the next time you visit! Best regards, Ana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Corrina S wrote a review Mar 2024
Reno, Nevada2 contributions
Update: Paul from management reached out with a sincere and professional apology. I appreciate the customer service and I am willing to stay at this property another time. It was remarkably close to Chinatown and the Cable Car stops. I was able to use their Club Lounge and they have a great view from up there. Ed at the front desk wasn't helpful and offered no assistance when my daughter's foot obtained splinters from the wood flooring in the room. The entrance to valet was blocked during the parade which we knew nothing about beforehand. No emails or warnings were presented. We were stuck in traffic for hours with an 8 yr old. A simple email and we would have arrived early and enjoyed the parade.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled with family
Room Tip: We didn't have the opportunity to use their valet because we parked in the paid parking across...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded Mar 14, 2024
Dear PointsIsLife, I am pleased to hear Paul has reached out and assisted you with this matter. I am happy to hear you enjoyed our location near Chinatown and the Cable Car stops. You are important to us, and we truly appreciate your feedback. Do not hesitate to reach out in the future should you need anything. We are here to help and look forward to a return visit. Have a great day! Michaela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ssethuraman wrote a review Mar 2024
Bangalore District, India1 contribution
Great Hotel and excellent location. Accessibility to all the stores are closeby. The hotel has wonderful staff and well trained. We had an issue with Lift got disrupted. But, it got actioned very quickly.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded Mar 12, 2024
Hello ssethuraman, Thank you for adding this review our Grand Hyatt San Francisco, I am happy to see you like our location and staff. It was also nice to see that issue with Lift was resolved quickly. I hope you can visit again. Best Regards, John
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vgalbiso wrote a review Mar 2024
1 contribution
Thoroughly enjoyed my stay here. The hotel staff were excellent. I loved the location. I was on a business trip and everywhere I needed to go was in walking distance. China town and the Moscone Center were quick walks away. The concierge offered excellent choices for dinner as well.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded Mar 11, 2024
Hello vgalbiso! We appreciate you taking the time to provide your wonderful review of our hotel. I'm glad to hear you loved our location and that our concierge helped you find some great dining options. We look forward to welcoming you back soon. Warm Regards, Travis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DC98101 wrote a review Mar 2024
Seattle, Washington82 contributions76 helpful votes
Location was great - at Union Square and an easy walk to office buildings and Starbucks across the street. The service was also excellent - check-in and service in the restaurant were particularly good. The room was large and generally comfortable, but in need of an update. The cleaning could have been better as well. I also agree with the reviewer who indicated that the menu options were limited. While it wasn't a bad stay, it wasn't good enough to make this my default SF hotel when traveling for business, which is too bad as I prefer to stay at Hyatt hotels.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded Mar 11, 2024
Hello DC98101! Thank you for taking the time to write your review of our hotel. I am glad to hear you enjoyed our location and the spaciousness of the room. I'm sorry to hear our housekeeping did not provide the service you expected. Your feedback helps us to improve an ensure we provide the level of service you have come to expect from Hyatt. We look forward to welcoming you on your future travels. Warm Regards, Travis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$288 - C$403 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt san francisco hotel san francisco, san francisco grand hyatt, hyatt san francisco, san francisco hyatt
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Union Square
NUMBER OF ROOMS
668
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Grand Hyatt San Francisco Union Square - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Grand Hyatt San Francisco Union Square
Which popular attractions are close to Grand Hyatt San Francisco Union Square?
Nearby attractions include The Escape Game San Francisco (Downtown) (0.3 km), San Francisco Playhouse (0.2 km), and Biscuits and Blues (0.3 km).
What are some of the property amenities at Grand Hyatt San Francisco Union Square?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Hyatt San Francisco Union Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Hyatt San Francisco Union Square?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Grand Hyatt San Francisco Union Square?
Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Grand Hyatt San Francisco Union Square?
Conveniently located restaurants include Fino Bar & Ristorante, Tacorea, and Akiko's Sushi Bar and Restaurant.
Are there opportunities to exercise at Grand Hyatt San Francisco Union Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Grand Hyatt San Francisco Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt San Francisco Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hyatt San Francisco Union Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.