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Grand Hyatt San Francisco

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Grand Hyatt San Francisco
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4,396 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt San Francisco
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Showing 3,780: English reviews
Reviewed 15 August 2015

This is a great base beside Union Sq for San Fran. We were welcomed by a very nice receptionist who could not have been more helpful and throughout the service was excellent. The Concierge were very knowledgeable and efficient in booking restaurants(try 54 Mint - an excellent new Italian 10 minutes walk away). Rooms were well appointed, nice decor with...

Thank Flyfisher1
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your review. Sounds like check in was a breeze and concierge offered some great restaurant recommendations! Glad you enjoyed your stay with us and we certainly look forward to welcoming you back.

Tampa, United States
Reviewed 14 August 2015

This Hyatt is exceptional. Front desk was extremely accommodating. The staff in the Club lounge were exceptional and the food/beverage choices were fantastic. Everything fresh and abundant. Even at peak times everything was stocked and tables and eating areas were clean and welcoming. Kat at the front desk was so very accommodating too. She was happy to help me with...

Review collected in partnership with Hyatt Hotels
Thank Kaycee J
Reviewed 13 August 2015

My fiancé and I came to the beautiful city of San Francisco with two of our friends for a couples vacation. We stayed at the Lavish,Trendy Grand Hyatt Union Square. When we arrive we were surprise to see different conception of the front desk,We loved it.We received help from a agent by the name of Samaj. Samaj was very helpful...

1Thank Vlee86DC
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you so much for your kind words! Really like the title of your review. We are delighted you, your fiance and your friends enjoyed your couple vacations! Excellent service starts with caring for our guests and I'm pleased to hear Samaj had done a great job. Your compliment is truly appreciated. I'll make sure to share your review with...

palos verdes, United States
Reviewed 13 August 2015

the bellman were rude, never smiled, and seemed like they did not want to be bothered. they lost our luggage and did not seem concerned, they counted number of pieces of luggage, even though one had someone else's name on it. instead of being embarrased, they made it seem like it was our problem.

Review collected in partnership with Hyatt Hotels
Thank Winston M
Sandviken, Sweden
Reviewed 13 August 2015

I stayed at Grand Hyatt for five nights while visiting a conference at the Moscone Center. It is clearly within walking distance to Moscone and to the city center. At the time there was however a lot of construction work at the streets nearby that made it a little bit cumbersome. The staff was helpful, the room clean and the...

Thank ChristerGOlsson
Oroville, California
Reviewed 12 August 2015

Nice hotel. Rooms were great. Employees very helpful. We stayed here two nights and went to two Giants games. We walked to and from the night game on Friday. It is about a 25 minute walk. We felt safe walking because this is a good area of San Francisco. Saturday we took a cab because one was waiting at the...

Thank Mike S
Reviewed 11 August 2015 via mobile

We had a great stay! The hotel itself was very clean and updated. The staff was amazing. Especially Ann and David that work on the club level. We will stay here every time we go back to SFO because of them. The location is also close to Union Square, Mall and all public trans stations.

Thank TheDidds
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Wow! Thank you so much for your kind words! We are thrilled you had such a great time with us and I'm particular happy to read your comment about Ann and David at the Grand club. :) I'll make sure to share your review with the team and recognize their excellent service. We look forward to welcoming you back!

Suwanee, Georgia
Reviewed 11 August 2015

Hotel was perfectly located, staff was exceptional in every way and room was extremely quiet and well appointed. As a lifetime Marriott Rewards member this hotel got an A+, Will defintely stay here again! Only tiny negative was valet/Bellman. We pulled up to check in and they just stared at us which made us believe we were in the wrong...

Review collected in partnership with Hyatt Hotels
Thank Luckylisa0109
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your kind words and your compliment! Your feedback on our valet/bellman is much appreciated and I'll make sure to share your comment with the team. We envy your loyalty to Marriott and we certainly hope with your recent experience at our hotel, the Hyatt brand will start to grow on you gradually. :) Look forward to see...

Great Dunmow, United Kingdom
Reviewed 10 August 2015 via mobile

We stayed here for 4 nights on our way home from Hawaii. Hotel is located just off Union square a block or two away from Market street, trolley buses and cable cars. Room was modern and well appointed, great view of Downtown and part of the Bay from the 22nd floor. Concierge were very helpful and staff provided great service

Thank AndrewF76
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you staying with us on your way to Hawaii! Glad to hear you enjoyed the convenient location and the view from your room. Your compliment is much appreciated and we hope to see you again soon!

Charlotte, North Carolina
Reviewed 10 August 2015

From beginning to end, this hotel did not disappoint. I was very impressed by the customer service, from check-in to departure, including serving staff, bellmen, etc. The hotel is in a central location to a number of restaurants and shopping.

Review collected in partnership with Hyatt Hotels
Thank Erin I

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood


  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 

Additional Information about Grand Hyatt San Francisco

Address: 345 Stockton Street, San Francisco, CA 94108-4694
Region: United States > California > San Francisco > Union Square
Price Range: $297 - $700 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt
Hotel Style:
#18 Business Hotel in San Francisco
#20 Family Hotel in San Francisco
#23 Romantic Hotel in San Francisco
#24 Luxury Hotel in San Francisco
#29 Green Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt San Francisco staff and other travellers.
81 questions
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Questions? Get answers from Grand Hyatt San Francisco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor rooms would give you a wonderful view of the San Francisco Bay and negate some of the street noise.”
Neat1021, 20 Apr 2017 | Read review
“Pay attention to the floor you are booking. Lower floors may not provide a view”
teep42, 19 Apr 2017 | Read review
“Ask for a high floor with a view.”
  • Great view!
  • Stained lamp by couch in living room.
  • This was just outside our room when we arrived and it stayed there overnight.
  • Another great view.
lukecsmom, 14 Apr 2017 | Read review
“Union square views”
ScottM459, 13 Apr 2017 | Read review
“Clean Rooms”
angelop878, 10 Apr 2017 | Read review
5 of 5