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Sheraton Fisherman's Wharf Hotel

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1 room 2 adults 0 children
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3,900 Reviews from our TripAdvisor Community

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Showing 3,240: English reviews
Reviewed 1 week ago via mobile

We drove down to San Francisco in my pick-up truck. We paid about $65 a night for "oversized vehicle" parking. Think about that. For the cost of most Super 8's outside the city per night, we were allowed to park out truck. That wasn't cool. Then they checked my family into room 3301. 3301 has the distinction of being right...

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Helpful?
Thank Matt H
Management response:

Dear Matt H, Thank you for taking a moment to share your feedback. While I am happy that you were pleased with our perfect location, close to all the tourist attractions and restaurants in our area, and the friendly and helpful ways of staff, it’s disheartening to learn that your family was disappointed in your overall experience at our hotel....

Reviewed 1 week ago

This is a nice hotel in a great location. It is walking distance to Fisherman's Wharf attractions and restaurants. There is a Safeway and Seven Eleven right next door. The service was very good. The rooms were small and a little dated but comfortable. Parking was a whopping $56 a night.

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Helpful?
Thank PCTravel
Management response:

Dear PCTravel, Thank you for your recent visit to our hotel. I’m happy that you were pleased with our prime location and the service you received from our staff. We offer competitive parking rates from other hotels in our area and our registered guests also receive a discounted rate. We loved having you stay with us here at Sheraton Fisherman’s...

Dublin, California
Reviewed 1 week ago

Check in and staff were great but all downhill after that. Our room was a deluxe room with 2 doubles. Beds were an absolute abomination. Pillows were awful according to my husband and kid. I always bring my own pillow. I have never awoke from sleeping on a bed with so many aches and pains in my life. Took forever...

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Helpful?
Thank W7563HWsharonh
Management response:

Dear W7563HWsharonh, Thank you for choosing our hotel and for taking a moment to share your perspective with us. It’s disheartening to read that your time with us did not meet your expectations and that we fell short on providing you with the experience you had hoped for. Your feedback is important to us, and we will take your comments...

Sydney, Australia
Reviewed 2 weeks ago

We only stayed 1 night before a cruise back to Australia. Our room was a good size, comfortable bed, TV, sofa, shower over bath. All staff very pleasant, check in/check out easy & with a smile. Safeway Supermarket across road from hotel. Concierge hailed a taxi for us on check out to pier for our cruise. Would definitely stay again.

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1Thank buffie46
Management response:

Dear buffie46, I’m so happy that we could provide you with a great stay at our hotel for your last night in the States before heading back to Australia. It’s wonderful to read that you were pleased with the comfort of our spacious rooms and the friendliness of our staff. We thank you for your five-star rating and look forward...

Bedfordshire, United Kingdom
Reviewed 2 weeks ago

This is an ideal hotel for exploring Fishermans Wharf area of SF. We stayed on room-only basis and were very happy with our room and the service. Check-in was very quick and easy. The pool area was also very nice and relaxing. Free wifi is available in the lobby but is expensive of you want it in your room. Breakfast...

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Helpful?
1Thank _sstocker54
Management response:

Dear _sstocker54, Thank you for choosing our hotel for your recent visit to San Francisco. I’m delighted that you were happy with your decision to stay with us and that you were pleased with your room accommodations, our outdoor pool and the great service provided by our staff. We hope to see you again soon at Sheraton Fisherman’s Wharf. Sincerely,...

Wollongong, Australia
Reviewed 2 weeks ago

Found the hotel to be clean and friendly. The concierge staff were really helpful and very friendly. A big thank you to Jenny one of the staff members. Positioned perfectly in town giving you very easy walking distance to the pier and shops.

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Helpful?
Thank 716jjf
Management response:

Dear 716jjf, We loved having you stay with us here at Sheraton Fisherman’s Wharf. It’s great to read that you were pleased with our excellent location and the service you received from our staff. I’ll be sure to pass your appreciation along to Jenny for her outstanding customer service. Please come back and stay with us again soon at Sheraton...

Boston, Massachusetts
Reviewed 2 weeks ago

We enjoyed this hotel for its central location, comfy rooms, helpful staff. After our easy and nice check-in, we found our room was colorful and comfy, very clean. During our stay, the housekeeping staff was friendly and always smiling, saying hello. Our friendly, knowledgeable, and helpful concierge, Jen, was outstanding, gladly offering us restaurant and tour bus suggestions, sightseeing suggestions,...

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Helpful?
Thank bamcdonald665
Management response:

Dear bamcdonald665, Thank you for taking a moment to share your lovely review. I’m thrilled that you had a wonderful time here at our San Francisco hotel. It’s always great to learn that our guests were pleased with our great location, comfortable rooms and helpful staff. I’m happy that our concierge, Jen, offered outstanding customer service when it came to...

Chicago, Illinois
Reviewed 2 weeks ago

My family stayed here at the end of March. Hotels in this part of San Francisco are all only a few stories tall. The result is that the hotels spread out horizontally. This hotel has a bright, beach-themed decor that we all enjoyed. Even better, it has an excellent location. It is easy walking distance to Fisherman's Wharf and dozens...

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Helpful?
Thank Dan S
Management response:

Dear Dan S, It was a pleasure to have your family stay with us last month. I’m delighted that you enjoyed the bright, welcoming colors of our beach themed decor and that you were pleased with our excellent location, close to the Wharf and many local restaurants. Our parking rates are competitive with many hotels in the area and our...

Melbourne, Australia
Reviewed 2 weeks ago

very clean and tidy room. Small bathroom but seems a standard resort hotel bathroom. Make good use of the green choice and since i have got 2 rooms for 3 nights, I have got some food for free and some starpoints at check out. Staff who checked me in was very nice and offered me free wifi and to the...

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Helpful?
Thank Christy M
Management response:

Dear Christy M, Thank you for choosing our hotel for your recent San Francisco getaway. It’s wonderful to read that you were pleased with our Make a Green Choice program and the rewards you received as an SPG member, including free Wi-Fi during your stay. Our staff was delighted to welcome you to Sheraton Fisherman’s Wharf. We hope to see...

Longview, Texas
Reviewed 2 weeks ago

This hotel is older but the room was clean and the hotel is within walking distance of pier 39. (2 blocks) I read reviews that it was loud at this hotel so I requested the quietest room possible, it was either quiet or I was just exhausted but this light sleeper never heard anything. For the price of the room...

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Helpful?
Thank nikkigh2017
Management response:

Dear nikkigh2017, Thank you for sharing your feedback with us. I’m happy that you found our accommodations clean and quiet. Where there are other options in our area, we do price our hotel very competitively. Why pay more? We look forward to welcoming you back. Sincerely, Michael Hirsch

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Staying in Fisherman’s Wharf

Neighbourhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there’s something for everyone at Fisherman’s Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone’s sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don't forget to say hello to the adorable sea lions that make this neighbourhood a true San Francisco treat.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 

Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133-1450
Region: United States > California > San Francisco > Fisherman’s Wharf
Price Range: $319 - $630 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Reservation Options:
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf
Hotel Style:
#44 Green Hotel in San Francisco
#50 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Fisherman's Wharf Hotel staff and other travellers.
36 questions
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Norwalk, Connecticut
9 months ago
Grants Pass, Oregon
2 months ago
TORONTO ONTARIO MAL
over a year ago

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Questions? Get answers from Sheraton Fisherman's Wharf Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor rooms are larger than the other floors”
T5385DAmichellet, 22 Apr 2017 | Read review
“Not sure, we were on top floor, so had no noise from above.”
buffie46, 14 Apr 2017 | Read review
“I'd rather have a pool view with a little noise than a "quiet room" which probably doesn't have a view at all.”
bamcdonald665, 13 Apr 2017 | Read review
“Choose an interior room.”
dansP9362NI, 13 Apr 2017 | Read review
“join the Sheraton rewards program to gain access to their preferred floors/rooms”
kmmedhat, 10 Apr 2017 | Read review
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