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Sheraton Fisherman's Wharf Hotel

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1 room 2 adults 0 children
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3,901 Reviews from our TripAdvisor Community

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Showing 3,241: English reviews
Seattle
Reviewed 20 October 2013

Well, it's past midnight and I am wide awake because I can hear the guy in the next room snoring and upstairs sounds as if 600lbs men are walking around. Every single car that drive by outside sounds as if it is in the room with us too. This place is like a kid with cheap makeup on trying to...

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Helpful?
Thank l3tsg01
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear l3tsg01, We were sorry to hear that you were disturbed during your visit. We do encourage our Guests to let us know and we do our best to find something that better fits their needs. We regret that we did not have that opportunity. Sincerely, Michael Hirsch

Honolulu
Reviewed 19 October 2013

This place might have been a Howard Johnson's or Holiday Inn in a previous life, but Sheraton did a good job on the interior...otherwise a very unassuming and frankly ugly place externally. The rooms were well appointed and the multiple outdoor fireplace nooks were a very nice touch. The staff were very good and cheerful, noticeably more so than other...

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Helpful?
Thank lorrink
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear lorrink, We appreciate the comments and are glad that you found the hotel comfortable and our staff friendly and accomodating. The zoning codes for buildings in the Fisherman's Wharf area restrict heights and roof lines. The result is, unfortunately, low, square buildings. However, we were glad to read that you found the interior decor appealing and liked our outdoor...

Aberdeen, United Kingdom
Reviewed 19 October 2013

This hotel was our first stop on honeymoon and fulfilled our expectations perfectly. Upon arriving at the hotel, after a very fun and informative taxi ride from the airport, we had a very short wait before being checked in. The clerk was incredibly friendly and congratulated us on our marriage and provided us with a room upgrade and complimentary champagne...

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Helpful?
Thank Louise F
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Louise F, Congratulations, again, on your wedding. We were so happy that you chose Sheraton Fisherman's Wharf as part of your honeymoon trip. Thanks for the nice review and comments. We look forward to welcoming you back - perhaps for your first anniversary? Sincerely, Michael Hirsch

Reviewed 19 October 2013 via mobile

I am a frequent business traveler staying over 100 nights a year. I am a Platinum SPG member so I stay at many Westin and Sheratons around the world. I was impressed with the level of service at this Sheraton even prior to my arrival. I sent an email letting the manager know we were celebrating an anniversary and asked...

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Helpful?
Thank Lakegirl1927
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Lakegirl1927, We just loved reading about your experience at Sheraton Fisherman's Wharf. As a frequent traveler and a platinum member of Starwood Preferred Guest program, you certainly are an expert in hotel service evaluation. It was fabulous to read that we hit all the high notes. Congratulations, again, on your anniversary. Come back to see us soon. Sincerely, Michael...

Minneapolis
Reviewed 18 October 2013

But not so much this time... Stayed here 15 yrs ago right after we were married. Was looking for a place close to the wharf. Husband traveling for business, my mother, two children and myself tagged along. We were upgraded to a I don't know what the upgrade was type room on the third floor. Pros: Most of the staff...

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Helpful?
Thank TargetDude
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear TargetDude, Where it was great to hear that you found our staff friendly and helpful, we regret that your experience was not everything you desired. True, we are a very popular and busy hotel but that should not affect our service levels. We will redouble our efforts going forward. Hoping to have the opportunity to welcome you back. Sincerely,...

Windhoek, Namibia
Reviewed 17 October 2013

The carpet, wallpaper, light fixtures and rooms are a throwback to the early 70s, felt like a backstage set from the Brady Bunch. Great location and excellent service. In spite of the funky decor I'd definitely stay at the Sheraton on Fisherman's wharf again. It's a short walk to North Beach and all the restaurants.

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Helpful?
Thank B G
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear B G, Thanks for the 4 star review of Sheraton Fisherman's Wharf. We are glad that you would definitely return here. Although we completed our renovation less than 5 years ago, the design team did select a somewhat retro look. As with many design concepts, some like it, some not so much. It was a pleasure to serve you....

Mission Viejo, California
Reviewed 16 October 2013

1st, I would rate at 2.5 if I can but the system does not allow this option. The location is great and very convenience if you want to be by the pier, grocery, parking lot, restaurants, Cable car, Union square and so on. You can't beat this. The staffs are friendly. Other than that, everything else is just average and...

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Helpful?
Thank 3musketeers24
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear 3musketeers24, We appreciate your comments and shared them with our Team here. Thanks for the nice comments about our friendly staff, clean rooms and great location. We also read with great interest your suggestions which we will take into account for future improvements. Best wishes for continued happy travels. Hope to see you soon. Sincerely, Michael Hirsch

Sonoma, CA
Reviewed 14 October 2013

My 11 year old and I recently did an overnighter in San Francisco. We live in the north bay and he wanted to do the Exploratorium and the Academy of Sciences. We were lucky enough to get a room on a walk in on a Saturday night. The hotel was very nice and clean.. The pool was really nice and...

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Helpful?
Thank chris r
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear smokdfsh, Thanks for the 4 star rating. We enjoyed reading about how you enjoyed our staff and found our hotel perfect for your mini-break. We look forward to welcoming you back to Sheraton Fisherman's Wharf soon. Sinerely, Michael Hirsch

Long Beach, CA
Reviewed 14 October 2013

This place has slipped from very good to unacceptable. The safe in the room and the HVAC system didn't work. They fixed them, but the guests should not have to do quality control. CPA issue? There was no restaurant, just a wine bar with convenience store snacks, all overpriced not to mention a surly server who felt above bringing the...

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Helpful?
1Thank ClassOf52
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear ClassOf52, So sorry that you experience was not up to your expectations. We regret the inconvenience you may have experienced. Please let me know if I may assist you in clearing up the billing issue. Sincerely, Michael Hirsch

Louisville, Kentucky
Reviewed 14 October 2013

The hotel was in a good area to access Fisherman's Wharf and the F Line cars. The facility is aged and only 4 stories tall. The street noise was loud at night. The room size was nice but the bathroom size was small. Because of the setup, at night when you turned the bathroom light on, the room lit up....

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Helpful?
Thank Doug P S
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Doug P S, We were pleased to read that you enjoyed our location, the room size and friendly staff members. Sorry you did not like the pillows. We do stock a variety of alternative types, so be sure to ask on future visits. Thanks for the feedback. Sincerely, Michael Hirsch

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Staying in Fisherman’s Wharf

Neighbourhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there’s something for everyone at Fisherman’s Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone’s sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don't forget to say hello to the adorable sea lions that make this neighbourhood a true San Francisco treat.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 

Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133-1450
Region: United States > California > San Francisco > Fisherman’s Wharf
Price Range: $320 - $631 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Reservation Options:
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf
Hotel Style:
#44 Green Hotel in San Francisco
#50 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Fisherman's Wharf Hotel staff and other travellers.
36 questions
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Norwalk, Connecticut
9 months ago
Grants Pass, Oregon
2 months ago
TORONTO ONTARIO MAL
over a year ago

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Questions? Get answers from Sheraton Fisherman's Wharf Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor rooms are larger than the other floors”
T5385DAmichellet, 22 Apr 2017 | Read review
“Not sure, we were on top floor, so had no noise from above.”
buffie46, 14 Apr 2017 | Read review
“I'd rather have a pool view with a little noise than a "quiet room" which probably doesn't have a view at all.”
bamcdonald665, 13 Apr 2017 | Read review
“Choose an interior room.”
dansP9362NI, 13 Apr 2017 | Read review
“join the Sheraton rewards program to gain access to their preferred floors/rooms”
kmmedhat, 10 Apr 2017 | Read review
5 of 5