The Ritz-Carlton, San Francisco
600 Stockton Street, San Francisco, CA 94108
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Room & Suite (499)
Dining (150)
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Avg. C$920 /night, 1/22 - 1/23
C$2,032
per night
C$1,358
per night
C$684
per night
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About
#39 of 240 hotels in San Francisco
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Ritz-Carlton, San Francisco, captures the timeless elegance of the Bay Area’s most iconic city. Our San Francisco, CA, the hotel is situated atop Nob Hill in a landmark building. This urban oasis provides resort-like amenities to retreat to after exploring the city.
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Property amenities
Electric vehicle charging station
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Conference facilities
Valet parking
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Special diet menus
Wine / champagne
Car hire
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun terrace
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Quiet
Location
600 Stockton Street, San Francisco, CA 94108
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
San Francisco Intl Airport
19.1 km•
See all flights
Metropolitan Oakland Intl Airport
18.2 km•
See all flights
Montgomery St
8 min•BART
Rental Cars
305 Restaurants
within 0.5 kilometers
Reviews
4.5
1,840 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Ritz-Carlton, San Francisco is celebrated for its luxurious and elegant atmosphere, with tasteful decorations and stunning floral arrangements enhancing its charm. Guests frequently commend the high level of service, including the attentive staff and personalized touches, particularly at the club level. While the rooms are acknowledged for their comfort and cleanliness, some guests find them to be on the smaller or outdated side.
The hotel's prime location is a hit among travelers, offering easy access to shopping, Chinatown, and Union Square. Opinions on value and amenities vary, with the club lounge receiving high marks, even as some guests express desires for improvement in areas like the spa.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Pampering
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Detailed Reviews
Fabulous stay for our anniversary on New Years in SF. We opted for Ritz Carlton over the Fairmont because we were kid-free and wanted a more adult environment but in a similar part of the city. I'm SO glad we did. We had a corner club suite and it was modern and spacious with lots of light. They organized an INCREDIBLE flower delivery and the room was absolutely comfortable and gorgeous. Our cleaning was quickly returned and hung in our closet. Room service didn't happen one day, which was weird considering how spot-on everything else was. Otherwise the service was excellent. The lounge was surprisingly modern and food was fresh and excellent. We walked everywhere from the hotel, including Chinatown and our evening show. We only hired a car once to go to Quince for dinner (which was a total let-down btw, & NOT recommended) to accommodate my shoes :) . Otherwise, walking was fine. We will stay again but with fewer plans so we can explore the hotel F&B options a bit more. I do wish they would provide reusable glass or steel water bottles and refill stations on each floor or in the room and do away with plastic bottles. Overall our stay was wonderful and totally worth the splurge!
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip:Â Club suite was excellent and worth the splurge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Took my mother here as a present for her retirement in late January. Check in was smooth and the person attending to us, Ji Yoon Lee, upgraded us to a suite to celebrate the occasion which was greatly appreciated. The entire hotel smells wonderful (you can buy the scent in the gift shop) and it looks like a pristine palace. Our room was no exception to my prior observations, spacious and lovely with large windows and a gorgeous bathroom. Shortly after arriving to our room a bottle of champagne was delivered, Ms. Lee certainly made our trip extra memorable with these lovely touches. The only downside to this room was that it was so lovely we didn't want to leave it to go to our dinner reservations, but that's a good problem to have.
Breakfast at the restaurant downstairs was delicious, if you stay here you should definitely check it out.
Can't wait to return!
Breakfast at the restaurant downstairs was delicious, if you stay here you should definitely check it out.
Can't wait to return!
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Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We experienced great service. Thank you....
Roberto (engineer)
Jordon (front desk)
Amber (concierge)
Joel (door man)
Glad they gave us two bars of soap, one for the sink and one for the shower (I prefer bar to liquid soap) . Toiletries included jumbo sized (not individual packages) of shampoo, conditioner, moisturizer, and liquid soap: Philoykos brand. (The French trend continued with Dammann tea in the dining room). In room amenities included robes, slippers, mouthwash, Nespresso coffee maker/coffee, organic tea, bottled water, etc.
Our room was large, comfortable, and clean. I especially liked that the large bathroom with two sinks included a toilet behind another door (water closet?). There were only two minor things I didn't like. (1) The tv was restricted - you can't connect any devices; you can sign into Netflix, but not most other streaming services. (2) You must step into the tub to take a shower, at least it's low tub/small step.
Our room included a $64 credit for breakfast for two; note that this is the cost of breakfast for one: pancakes, bacon, orange juice, and tea/coffee. We had an additional credit that we used at the bar, but should have saved for breakfast!
Breakfast is served in the dining room and lunch/dinner is available at the bar. The food was excellent and very attractively presented - the cauliflower appetizer is a perfect example. My only complaint is that I wanted more, more cauliflower and more of the black sesame sauce.
99% of the staff wore masks; Masks are optional for guests and most did not wear them, even in the elevators. There is no outdoor dining.
Roberto (engineer)
Jordon (front desk)
Amber (concierge)
Joel (door man)
Glad they gave us two bars of soap, one for the sink and one for the shower (I prefer bar to liquid soap) . Toiletries included jumbo sized (not individual packages) of shampoo, conditioner, moisturizer, and liquid soap: Philoykos brand. (The French trend continued with Dammann tea in the dining room). In room amenities included robes, slippers, mouthwash, Nespresso coffee maker/coffee, organic tea, bottled water, etc.
Our room was large, comfortable, and clean. I especially liked that the large bathroom with two sinks included a toilet behind another door (water closet?). There were only two minor things I didn't like. (1) The tv was restricted - you can't connect any devices; you can sign into Netflix, but not most other streaming services. (2) You must step into the tub to take a shower, at least it's low tub/small step.
Our room included a $64 credit for breakfast for two; note that this is the cost of breakfast for one: pancakes, bacon, orange juice, and tea/coffee. We had an additional credit that we used at the bar, but should have saved for breakfast!
Breakfast is served in the dining room and lunch/dinner is available at the bar. The food was excellent and very attractively presented - the cauliflower appetizer is a perfect example. My only complaint is that I wanted more, more cauliflower and more of the black sesame sauce.
99% of the staff wore masks; Masks are optional for guests and most did not wear them, even in the elevators. There is no outdoor dining.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’m extremely irate at the hotel. Due to the pandemic, my younger daughter could not safely travel. While my older daughter went on a trip with her dad, my younger daughter and I decided on a staycation in San Francisco. My daughter and I stayed at the Four Seasons downtown San Francisco for 4 nights and decided to stay at the Ritz for another night. Our experience has been very unpleasant at the Ritz in comparison with the Four Seasons. 1) We ordered room service for dinner. We were charged about $230 for a dinner for two that was okay. We were charged a significant amount above and beyond the actual price of the meal in various service charges.
2) Moreover, this morning I discovered that our dining cart was taken out of our room without our knowledge the next morning. This is annoying because I feel like our privacy was violated when they entered our room while we were sleeping!
3) They are inflexible as to our requests. We’ve paid a four figure amount for a one night stay and they would not accommodate our request for a late breakfast.
4) Staining on the bathroom floor.
Just overall, I was unhappy with my stay here and feel sad that the staycation ended so poorly with the Ritz.
2) Moreover, this morning I discovered that our dining cart was taken out of our room without our knowledge the next morning. This is annoying because I feel like our privacy was violated when they entered our room while we were sleeping!
3) They are inflexible as to our requests. We’ve paid a four figure amount for a one night stay and they would not accommodate our request for a late breakfast.
4) Staining on the bathroom floor.
Just overall, I was unhappy with my stay here and feel sad that the staycation ended so poorly with the Ritz.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager The Ritz-Carlton , Other at The Ritz-Carlton, San Francisco
Responded Aug 17, 2021
Dear Guest, Thank you for selecting our hotel for your staycation and for taking a moment to share your honest review with us. We are disappointed to learn that certain aspects of your stay fell short of your expectations and we apologize for any inconvenience you had experienced. Your important feedback has been shared with our team so we may focus on areas that require improvement. We hope to welcome you back to our Nob Hill landmark soon for a more pleasant visit. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived and was immediately impressed with the level of service an graciousness from the entire team. Check in was smooth, and we were pleasantly surprised that there was a wine tasting experience onsite, plus a standard bar and breakfast location. Drinks and food were expensive - around $20 a cocktail, and $30 for the main however they were high quality. There was also a female server (Filipino lady I think who was excellent).
The room was fairly big and bed comfortable. Had a mini fridge (not stocked), espresso machine and other basic items. The only reason I am giving this a 4 star instead of a 5 is I found a hair in the bathroom upon arrival.
The concierge and bell men were very helpful, sharing useful tips and providing transportation on occasions where getting a taxi was difficult.
The room was fairly big and bed comfortable. Had a mini fridge (not stocked), espresso machine and other basic items. The only reason I am giving this a 4 star instead of a 5 is I found a hair in the bathroom upon arrival.
The concierge and bell men were very helpful, sharing useful tips and providing transportation on occasions where getting a taxi was difficult.
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I recently stayed at the Ritz Carlton in San Francisco and had a very negative experience. At check in, the hotel volunteered that my party would receive a $350 food and beverage credit or $700 between the two rooms as part of a three night promotion there. I followed up to confirm on two different occasions with the front desk team about the credit which they confirmed along with the remaining amount as I used it at the hotel. After I checked out of the hotel, I discovered none of the credits were applied. When I contacted the hotel, they came up with a variety of excuses before deciding on that we needed to use an Amex for incidentals at the hotel instead of the Visa we used. Although we booked the rooms through Amex, they claim this was an Amex promotion and an Amex had to be used for everything and there was nothing they could do. I was incredulous at their response as no one at check in or throughout our stay mentioned this. At no time did the hotel ever apologize for misleading us and instead suggested this as somehow our fault for not using the correct branded card. This felt like a bait and switch by the hotel to induce us to spend money at the hotel under the pretext of a promotion. This whole experience by the hotel has been extremely unprofessional and I would recommend travelers looking at other more professional chains such as the Four Seasons.
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Date of stay: August 2021Trip type: Travelled on business
Room Tip:Â Be careful on any promotions from this hotel and make sure to get everything in writing.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager The Ritz-Carlton , Other at The Ritz-Carlton, San Francisco
Responded Aug 19, 2021
Dear Guest, Thank you for being our guest at our Nob Hill landmark and sharing your important feedback with us. We strive to provide an exceptional personalized experience for our guests and we are sorry to hear that your visit with us did not meet your expectations. We are happy that this has been resolved and the hotel credits were applied. If your travels take you back to our beloved city of San Francisco, we hope to welcome you back for a more pleasant visit. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Truly a fantastic hotel in a great location of the city. I stayed in September 2021, a time when many hotels were not offering most of their usual services, yet this hotel had twice daily housekeeping and room service.
The staff were exceptional. We ordered room service for breakfast each day and most evenings and the room service attendants knew what we liked and anticipated our requests after the first day. I commented how amazing their homemade ketchup was and when returning to the room later that day we found a personalized note with the recipe and two jars of the ketchup to take back home.
The staff were exceptional. We ordered room service for breakfast each day and most evenings and the room service attendants knew what we liked and anticipated our requests after the first day. I commented how amazing their homemade ketchup was and when returning to the room later that day we found a personalized note with the recipe and two jars of the ketchup to take back home.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip:Â Request a corner room, perfect way to experience the California sunshine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for two nights.The location is great since you can literally walk everywhere.
A special mention goes to the staff. We were not happy with our room and the staff were very accommodating in showing us other rooms that were available until we decided on one we liked. Also, we would like to mention the extensive knowledge of the city the staff has. We were interested in Art, Movies, Food and Sightseeing since we wanted to experience as much as possible in this short time. The recommendations were spot on every single time. Thank you for making our stay so memorable.
A special mention goes to the staff. We were not happy with our room and the staff were very accommodating in showing us other rooms that were available until we decided on one we liked. Also, we would like to mention the extensive knowledge of the city the staff has. We were interested in Art, Movies, Food and Sightseeing since we wanted to experience as much as possible in this short time. The recommendations were spot on every single time. Thank you for making our stay so memorable.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at this property previously and chose it again for a short two night visit to San Francisco. We booked Club but we’re told upon arrival that we could not be accommodated on the Club Floor. I found this very frustrating and challenged the front desk for options. None were provided that met our needs (without a significant cost increase) and so we begrudgingly accepted a $50 food credit. A nice gesture but ultimately not what I was looking for when the room cost $1000/night.
The room had a typical Ritz Carlton layout and amenities - nothing overly special. The windows opened in our room and we could hear the trolleys - which the kids enjoyed.
As others mentioned, there were no chocolates or any attribute that made us feel special. We typically book with Ritz and I have never had a circumstance where a welcome gift (fruit, hand written note, etc) was not provided. In addition, there was no attempt to provide an experience for our children. Based on our two stays here, I would classify this as a very unfriendly/cold property that is targeted at business professionals and not families.
One positive element was the club personnel. They were all very engaging and we enjoyed talking with them. A great team with good customer focus.
Overall a decent hotel but there other options in the city that can provide a superior customer experience at this price point.
The room had a typical Ritz Carlton layout and amenities - nothing overly special. The windows opened in our room and we could hear the trolleys - which the kids enjoyed.
As others mentioned, there were no chocolates or any attribute that made us feel special. We typically book with Ritz and I have never had a circumstance where a welcome gift (fruit, hand written note, etc) was not provided. In addition, there was no attempt to provide an experience for our children. Based on our two stays here, I would classify this as a very unfriendly/cold property that is targeted at business professionals and not families.
One positive element was the club personnel. They were all very engaging and we enjoyed talking with them. A great team with good customer focus.
Overall a decent hotel but there other options in the city that can provide a superior customer experience at this price point.
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Date of stay: April 2022Trip type: Travelled with family
Room Tip:Â Try the gym. Good equipment
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager The Ritz-Carlton , Other at The Ritz-Carlton, San Francisco
Responded Apr 7, 2022
Dear Guest, Thank you for being our guest at The Ritz-Carlton, San Francisco and for taking the time to provide us your valuable feedback. Although we were pleased to learn that you were satisfied with the personalized service our Club Concierge had provided, we were disappointed to learn that we did not meet your expectations in a few areas. We have shared your comments with our team as we continue to improve upon our guest experience. While our Club Level is located on floors 7, 8, and 9, we apologize we were unable to place you on the same floor as our Club Lounge but were happy to provide you a credit as a resolution. We thank you again for being our guest. When your travels take you back to San Francisco, we hope to welcome you back for a more pleasant stay. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has an extremely elegant feel throughout. I highly recommend staying on the club level to experience the full character of this amazing place. The entire staff were extremely friendly and did everything to make you feel fully catered. In the 4 days we were there we never felt hungry, thirsty or opened a door. The location is just steps away from the famed San Francisco Chinatown with easy access to fisherman's wharf and pier 39.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, thank you for inquiry, we look forward to welcoming you to The Ritz-Carlton, San Francisco in October 2025. While we are always looking to improve our offerings, we do not have any information on confirmed guestroom renovation plans we can share at this time.
A lot but I stayed on the Club Floor
We sometimes have room service for this room type
…
"The parking only fits small cars there was a ford expedition that they had to go park in a public parking."Read full review
"If walking, keep in mind the location atop a very steep Nob Hill area. Best to taxi or Uber back to Hotel"Read full review
…
PRICE RANGE
C$662 - C$878 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton hotel san francisco, san francisco ritz carlton, ritz san francisco, ritz-carlton san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Chinatown
NUMBER OF ROOMS
336
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Frequently Asked Questions about The Ritz-Carlton, San Francisco
Which popular attractions are close to The Ritz-Carlton, San Francisco?
Nearby attractions include The Escape Game San Francisco (Downtown) (0.4 km), San Francisco Playhouse (0.4 km), and EscapeSF (0.3 km).
What are some of the property amenities at The Ritz-Carlton, San Francisco?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Ritz-Carlton, San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, San Francisco?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, San Francisco?
Conveniently located restaurants include Akiko's Sushi Bar and Restaurant, Bouche, and City View Restaurant.
Are there opportunities to exercise at The Ritz-Carlton, San Francisco?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Does The Ritz-Carlton, San Francisco have airport transportation?
Yes, The Ritz-Carlton, San Francisco offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.