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The Westin St. Francis San Francisco on Union Square

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The Westin St. Francis San Francisco on Union Square
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5,209 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin St. Francis San Francisco on Union Square
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Showing 4,740: English reviews
Sydney, Australia
Reviewed 13 January 2014

I traveled with another family and stayed here for 3 nights leading up to Christmas. My friend had stayed (as a single guest) at the hotel many times so it was on that recommendation we booked. We have never being so disappointed by a hotel in our 20 years of travelling. Firstly it is a beautiful hotel, historic, large rooms...

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Helpful?
3Thank Fi02
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Hello and thank you for your feedback. We regret to hear that your stay was uncomfortable. As far as bed size goes, I think you may have been expecting a queen size bed. However, our double beds are true to size. With the noise issues you have experienced, we make every attempt to keep guest rooms as far away from...

Reviewed 11 January 2014

The Westin St. Francis is right on Union Square, surrounded by all the designer and brand name stores. It is also within walking distance of a couple of malls, Chinatown, and the business district. Great for shopping and business. The only inconvenience is the traffic in peak hours and the lack of parking spaces and/or very expensive hotel and public...

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1Thank ChinSin2003
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing the Westin St. Francis as your San Francisco destination hotel. We are very fortunate to be located in a great prime location with shopping and restaurants at our fingertips. Parking can be a challenge, as we are in a very high-volume area. We hope to welcome you back to the St. Francis in the future.

New York City, New York
Reviewed 11 January 2014

Have stayed here before. Prefer the Tower rooms since I heard they're "newer". Got upgraded b/c of SPG gold. Gym is a bit far away from main building but well equipped. Very close to Union Sq. Front desk staff very friendly and helpful. Also had dinner at the steakhouse there and it was very good food albeit a bit expensive....

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Thank GeeTee54321
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing the Westin St. Francis. I would also like to thank you for your loyalty to Starwood as a valued Gold Member. I am glad to hear you enjoyed one of our renovated guest rooms in the Tower building as well as a few of our in-house amenities and outlets. Our gym facility has just been recently...

West Lafayette, Indiana
Reviewed 10 January 2014

My friends and I stayed at the Westin St. Francis for a single weeknight. Every service person we encountered was welcoming and helpful. They definitely went the extra mile to ensure our comfort and to provide excellent hospitality. The room was average size, but was extremely clean and had a sense of privacy. It also had a breathtaking view of...

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Thank Lucy K
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing the Westin St. Francis for your weeknight destination! I am thrilled to hear that you enjoyed your stay with us! Our hotel does embody a great sense of historical value and we are very fortunate to be located in such a wonderful part of San Francisco as well. We hope to welcome you back to see...

Reviewed 9 January 2014

So everything was OK, nothing was GREAT or awful, I just found the lobby bar to be closed very early (8pm), the rooms could use a renovation in decir, though everything was pretty clean. The location you cant beat, best, could walk everywhere, close to shopping área, and tourist attractions.

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Thank KarlishSP
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for staying with us and for your feedback. I am pleased to inform you that we are currently in the process of renovating all of our guest rooms in the Tower building! We hope there is an opportunity to invite you back in the near future for you to experience our newly renovated rooms.

London
Reviewed 9 January 2014

Stayed at the Westin St Francis during Xmas and NY with my wife. Originally, we were three persons originally (two rooms), but had a family bereavement so one had to cancel. The management of the hotel was kind enough to cancel one of the rooms and not charge me, and this was indeed very kind as I had booked under...

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Thank vwh187
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing the Westin St. Francis as your destination hotel in San Francisco. I am pleased to hear that you have overall enjoyed your stay with us. We highly value all of our guest feedback and as a result, we have decided to install non-sensor based mini bars in our newly renovated guest rooms in the Tower building....

Cape Town, South Africa
Reviewed 8 January 2014

Perfect location on Union Square - walking distance to all the main attractions. Decorated store windows and Union Square was an amazing fairyland experience. Hotel lobby was another pleasant surprise Staff was friendly and helpful. Our room was rather small but very clean. Negative poits were no free wifi - which is unexceptable and the headboard was' not properly attached...

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Thank Louise S
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing to stay with us and thank you for taking the time to write a review. We appreciate your feedback. I am pleased to hear you found our staff friendly and helpful. I apologize for the issue with your headboard. I hope we have the opportunity to welcome you back again.

Vancouver, Canada
Reviewed 7 January 2014

I stayed here for 4 nights. I got a great deal through AAA/Expedia but my room was puny (about 150 square feet). The concierge was outstanding (helpful and pleasant). Wi-Fi only available for free in the lobby by the food kiosk, or $20 (!!!!!) per day for your room (Wi-Fi SHOULD be free). Do NOT touch any of the mini...

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Thank VancouverValleyGrl
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing the Westin St. Francis! We are very fortunate to be located in a prime San Francisco destination for our guests to enjoy and take advantage of. I am also pleased to let you know that one of the changes in renovating our Tower building, is to install mini bars without a sensory system so that our...

Sunnyvale
Reviewed 7 January 2014

Conveniently located just across from Union Square, near stores, trolleys, and theater so fit the bill for a non-holiday weekend getaway. We planned on parking elsewhere but at the time we arrived, most nearby lots were full, so had to elect hotel parking, which is very, very expensive. Accommodations in the older Landmark section were nice and quiet. Only oddity...

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Thank Vickie I
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing to stay with us and thank you for your feedback. I am happy to hear you enjoyed your stay and our convenient location. Please note for your future stay, you can request complementary extra bars of soap or body wash. We look forward to welcoming you again.

London, United Kingdom
Reviewed 7 January 2014

We stayed here for 9 days over Thanksgiving and found the hotel to be very comfortable with really good staff who are attentive and responsive. We had a fabulous room in the old part of the hotel, just as we had requested. This is our hotel of choice when we visit SF. My only critisizm is that the drinks in...

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Thank Peter M
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing the Westin St. Francis! I am pleased to hear that you enjoyed the historical, traditional guest rooms in our Landmark building, as they are beautiful and timeless. We hope to welcome you back to our property in the future.

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 

Additional Information about The Westin St. Francis San Francisco on Union Square

Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Region: United States > California > San Francisco > Union Square
Price Range: $288 - $801 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Reservation Options:
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin
Hotel Style:
#44 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#57 Green Hotel in San Francisco
#60 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Westin St. Francis San Francisco on Union Square staff and other travellers.
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Questions? Get answers from The Westin St. Francis San Francisco on Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room in the Tower, not the historic wing unless you are ok with a small outdated bathroom”
 of 5 bubbles johnmG4959JT, 24 Feb 2017 | Read review
“There are great hotels in SF for $575 - but not this one. Stay away.”
 of 5 bubbles Maryandlee, 21 Feb 2017 | Read review
“ask for the legacy wing (the older part of the hotel) if you like that classic feel.”
 of 5 bubbles krubin, 18 Feb 2017 | Read review
“up higher for better prices”
 of 5 bubbles J0hnPM10, 17 Feb 2017 | Read review
“Higher floor for better view”
 of 5 bubbles euro2006, 17 Feb 2017 | Read review
5 of 5