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Sorrel River Ranch Resort and Spa

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#23 of 34 Hotels in Moab
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Sorrel River Ranch Resort and Spa
Sorrel River Ranch Resort and Spa
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755 Reviews from our TripAdvisor Community

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There are newer reviews for Sorrel River Ranch Resort and Spa
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Showing 660: English reviews
Stockholm, Sweden
Reviewed 16 May 2013

This is the worst hotel experience ever. The customer service is non existing and they are not even answering e-mails. Now they have been kicked out as a member of SLH and the place is in free fall. Just stay away.

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Helpful?
7Thank Claes71
Tom B, Manager at Sorrel River Ranch Resort and Spa, responded to this review

Dear Claes, how disappointing to read this review. I'm so sorry to have left you with this impression of Sorrel River. I would be most interested to know the specifics of your experience so that we can focus on the opportunities for improvement they might offer. If we have somehow neglected an e-mail from you, I certainly apologize. I welcome...

Atlanta, Georgia, United States
Reviewed 15 May 2013

I stayed there last week and the experience was AMAZING!!! My room faced the Colorado River and it felt good to be in total peace and quiet while sitting on the porch. The view from my room looked like a beautiful painting. The cabins were spacious and I loved the rustic decor. I had my FIRST horseback riding experience and...

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Helpful?
1Thank Stephanie D
Tom B, Manager at Sorrel River Ranch Resort and Spa, responded to this review

Dear Stephanie, thank you so much for these kind words. I'm delighted that you were able to enjoy your time with us and experience all that Sorrel River has to offer. Dani, Shelley and our team will be very pleased to hear about your experience. Thank you, and if your travels bring you this way again, we look forward to...

Boston, Massachusetts
Reviewed 10 May 2013

The hotel and experience was all around no better than OK, which was very unexpected for the premium price we paid. I've stayed at similarly billed hotels in similarly beautiful settings and you still get a lot more for $500+ a night, especially considering that all the activities were extra. $70 per person for a guided hike seemed exorbitant. I...

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Helpful?
3Thank DG400
Tom B, Manager at Sorrel River Ranch Resort and Spa, responded to this review

Thank you very much for taking the time to write this review. We strive to make every one of our guests feel comfortable and excited about our wonderful property. I'm very sorry that this was not the case for your stay, and that the foodservice and drinks were not up to our standards. By bringing your concerns to my attention,...

Austin, Texas
Reviewed 8 May 2013

Earlier this month I spent 6 nights here while hiking with a small group in the nearby national parks. This 160 acre property is really beautiful and is in a fabulous location on the Colorado River at mile 17 of Highway 128, about 20 miles from Moab city center. That said, there are significant service problems, which just should not...

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Helpful?
3Thank AustinWhitewater
Tom B, Manager at Sorrel River Ranch Resort and Spa, responded to this review

Dear Austin Whitewater, Thank you for this very thoughtful and fair review of our property. I'm pleased that you found your lodging comfortable. Regarding the restaurant, it's disappointing when we do not measure up to expectations, but this only doubles our resolve to improve. Thank you for the personal compliment, and please know that food and service quality have been...

Nantucket, Massachusetts
Reviewed 7 May 2013

For the price, this resort needs to step up service quality! Our room was very nice, comfortable, kitchenette, great view of the Colorado River. Unfortunately, the floor grate for the air conditioning rattled loudly every time the A/C clicked on, so we finally just turned it off. The main problems were with staff service level. We ate dinner at the...

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Helpful?
1Thank Penny N
Tom B, Manager at Sorrel River Ranch Resort and Spa, responded to this review

Dear Penny, Thank you very much for your feedback. Although I am glad that you enjoyed some aspects of your visit, I must apologize for the confusion and frustrating service levels. There most certainly are not up to our standard, and your review will renew our focus on these areas. Shelley will be most gratified to receive your compliments and...

Reviewed 3 May 2013

The connecting rooms we had were beautiful. The view, the quietness. The coffee pot in our room had a thick layer of fungus on the bottom, fortunately I looked into it before I filled it up with water. Obviously nobody had cleaned it for a long time. In the evening we went to have a drink at the bar and...

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Helpful?
2Thank Patausz
Tom B, Manager at Sorrel River Ranch Resort and Spa, responded to this review

Thank you very much for providing us with this valuable feedback, as this is most helpful towards our goal of continuous improvement. I sincerely apologize that your experience was less than excellent, and that several items concerning promtness and cleanliness were completely unacceptable. We have worked diligently since the last winter freeze to get the property caught up on seasonal...

Idaho
Reviewed 24 April 2013

We have stayed at Sorrel River Ranch Resort and were so delighted with our experience, we have just made a new booking. The location is superb, the staff friendly, the food delicious, they are pet-friendly - should you be traveling with a dog - and the peace and quiet is just out of this world. I have never slept in...

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Helpful?
Thank lagordita7
Tom B, Manager at Sorrel River Ranch Resort and Spa, responded to this review

Thank you very much for taking the time to write this review. It's wonderful to hear that our guests are inspired by their stay with us. We look forward to your next visit and hope that you can experience the beautiful parks and trails as well.

PARK CITY
Reviewed 21 April 2013

We just finished a two night stay at the wonderful Sorrel River Ranch. Moab is an amazing outdoor destination, but it is always nice to retreat from the Moab scene and to be pampered. The Ranch is beautiful and our cabin was very comfortable and spacious. Service is attentive and sincere. Especially Tom at the front desk and Mindy in...

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Helpful?
Thank David M
Tom B, Manager at Sorrel River Ranch Resort and Spa, responded to this review

Dear David, Thank you very much for your kind words. We're delighted that you were able to enjoy Sorrel River and Mindy & I were very pleased to know that you appreciated our hospitality. We look forward to the opportunity to be of service on your next visit.

Staten Island, New York
Reviewed 9 April 2013

Over priced, poor service, understaffed. Got sucked in by the setting, it was a magnificent view. My wife got a molded strawberry in her sangria which was sadly the highlight of the "wine cooler esc" 12 dollar cocktail. Pool was dirty and jacuzzi was out of service.

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Helpful?
3Thank ShawnT806
Linda C, Front Office Manager at Sorrel River Ranch Resort and Spa, responded to this review

Thank you for your feedback. We will be contacting you shortly to follow up.

Staten Island, New York
Reviewed 9 April 2013

This place was horrible. I was vacationing with 3 couples in moab and we went out to the ranch to use the spa, have massages and eat dinner after four days of adventure sports and to unwind before going back to real life. We made contact with staff at the resort numerous times prior to our visit to make sure...

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Helpful?
7Thank DarrenL972
Linda C, Front Office Manager at Sorrel River Ranch Resort and Spa, responded to this review

Thank you for your feedback. We will be contacting you shortly to follow up.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Accessible rooms
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A four-star resort in a secluded location near Moab, Utah. Perfect for spa relaxation or as a base camp for action-packed outdoor excursions. 59 luxury suites and rooms with breathtaking private views of red rock mesas and the Colorado River. Special signature wellness, yoga, sports and arts programming takes advantage of close proximity to Canyonlands National Park and Arches National Park as well as Moab, Utah state parks. Exciting adventures are at your doorstep with miles of trails for hiking, mountain biking and horseback riding, river rafting and kayaking, stand-up paddle boarding, canyoneering, base jumping, hot air ballooning, motorcycling, Hummer(R) and ATV touring. Perfect for romantic weekends, family holidays, corporate retreats and photographs of a lifetime. Where Luxury Meets Adventure. ... more   less 

Additional Information about Sorrel River Ranch Resort and Spa

Address: Mile 17 Highway 128, Moab, UT 84532
Region: United States > Utah > Moab
Price Range: $843 - $1,060 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sorrel River Ranch Resort and Spa 4*
Number of rooms: 59
Reservation Options:
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Also Known As:
Sorrel River Ranch Hotel Moab
Sorrel River Hotel
Sorrel River Resort
Sorrel River Ranch Resort And Spa Moab, Utah
Hotel Style:
#3 Green Hotel in Moab
#5 Business Hotel in Moab
#9 Romantic Hotel in Moab
#11 Family Hotel in Moab
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Questions & Answers

Here's what travellers have asked, with answers from Sorrel River Ranch Resort and Spa staff and other travellers.
5 questions
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Questions? Get answers from Sorrel River Ranch Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“view of the river? yes.”
 of 5 bubbles WilliamSwope, 20 Mar 2017 | Read review
“Ask to be close to the lodge. Other rooms too far away and badly lit. Our cabin had extremely noisy heating that disturbed our sleep.”
 of 5 bubbles jennycP3959LV, 12 Mar 2017 | Read review
“Near the reception as other rooms a long way away”
 of 5 bubbles jezza555, 10 Mar 2017 | Read review
“We Stayed in G and they were a good size for a couple”
 of 5 bubbles BillJKnight, 3 Mar 2017 | Read review
“I prefer the second story rooms with a balcony.”
 of 5 bubbles Paul_NYC_10, 6 Jan 2017 | Read review
5 of 5