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Extended Stay America - Asheville - Tunnel Rd.

66 reviews
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Traveller (1)
Room & Suite (5)
Dining (2)
Overview
  • Excellent33%
  • Very good22%
  • Average16%
  • Poor22%
  • Terrible7%
Travellers talk about
“coffee maker”(4 reviews)
“room was clean”(5 reviews)
“close proximity”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Family Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
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Reviews (66)Write a Review
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All reviewscoffee makerroom was cleanclose proximityhome away from homethis past weekendnice roomsfree wifinice stayfull kitchenfront desk stafflaundrydowntownamenitiesremodelingratescarpetnc
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1 - 5 of 66 reviews
Reviewed 2 weeks ago

Hotel is ok at best. Do not like being lied to about having continental breakfast. There is no continental breakfast just a few baskets with granola bars. The way they charge you up front and then refund you the difference at checkout is unreal. The...More

Review collected in partnership with Extended Stay
1  Thank Jennifer A
Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 2 weeks ago

Jennifer, thank you for your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have...More

Hotel's Favourite
Reviewed 18 July 2017

I always stay at this facility when coming home to visit family and friends as I did this past weekend. I hadn't been home in a couple of years but was very pleased with all the remodeling that had been done to this facility. New...More

Review collected in partnership with Extended Stay
Thank Lathanette C
Response from 00esa, General Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 19 July 2017

Thank you for returning to Extended Stay America - Asheville - Tunnel Rd. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay once again. We appreciate your consistent support and can't wait to welcome...More

Reviewed 27 October 2017 via mobile

Is it possible to give negative stars for a hotel? Run away from this place as fast as possible. We made a reservation for a handicapped room on the first floor with two beds and a wheelchair roll in shower. Associate on the phone confirmed...More

2  Thank monteray98
Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 28 October 2017

Please accept our sincerest apologies for not matching our typical level of standards. We never compromise on the courteous customer service for which our entire staff is trained for, and we can assure you we will redouble our efforts to ensure this does not happen...More

Reviewed 19 October 2017

Upon entering room smelled like musty mildew, we reported to staff and were told rooms were sold out and they would lend us a bottle of Lysol. Room was in general disrepair stains on floor, walls and furniture damaged. We reported all and staff did...More

Thank blueskies818
Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 20 October 2017

It is very disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve....More

Reviewed 16 October 2017 via mobile

We didn't have high expectations as the reviews were mediocre, but it was disappointing. They made sure to put us in the most remote room because we booked through a third party. The room had an odd odor. It had a kitchenette with not so...More

Thank chrus59
Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 18 October 2017

Thanks for evaluating your stay. We are truly sorry for not meeting your expectation and regret the inconvenience it caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in...More

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Traveller (1)
Room & Suite (5)
Dining (2)
Hotel & Grounds (4)
Bathroom (1)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$79 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$79 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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