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Extended Stay America - Asheville - Tunnel Rd.

73 reviews
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Traveller (3)
Room & Suite (6)
Dining (2)
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Overview
  • Excellent35%
  • Very good20%
  • Average16%
  • Poor23%
  • Terrible6%
Travellers talk about
“room was clean”(6 reviews)
“coffee maker”(4 reviews)
“close proximity”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (73)Write a Review
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24
15
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17
5
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LanguageEnglish
24
15
12
17
5
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All reviewsroom was cleancoffee makerclose proximityhome away from homethis past weekendnice roomsnice stayfull kitchenfree wifigreat place to stayfront desk stafflaundrydowntownremodelingamenitiesratescarpet
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1 - 5 of 73 reviews
Reviewed 6 days ago

I love this place. It was in a nice area everything was in walking distance from the hotel. The rooms was very clean. And the sleeps was great no noise. The staff helped with everything it was easy to check in and to check out....More

Review collected in partnership with Extended Stay
Thank coyd2018
Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 5 days ago

Thank you for being our guest at Extended Stay America. It’s good to know our location was ideal for your needs and that you were impressed with the attentive service provided by our staff. It was a pleasure having you here, and we look forward...More

Hotel's Favourite
Reviewed 20 July 2017

The front desk staff was extremely friendly and accommodating. We were able to extend our check out time at no charge, which was great. The rooms themselves were spacious, comfortable, and clean. We loved having a full kitchen.More

Review collected in partnership with Extended Stay
Thank localspecies
Response from 00esa, General Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 21 July 2017

It was our pleasure having you as our guest at Extended Stay America - Asheville - Tunnel Rd. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room along with the kitchenette. We hope to welcome you...More

Reviewed 1 week ago via mobile

After finding the hotel, not easy as neither our SatNav or Maps apps couldn’t pinpoint the location, the exterior looked fine. The reception area is very tired and we were worried about what we had chosen. Despite ordering a king size bed we had a...More

Thank John P
Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 1 week ago

Thank you for your feedback. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to...More

Reviewed 2 weeks ago via mobile

Well first off upon check in my room was changed from just a queen suite to a kitchen suite, and looking at my receipt I can see why. Online it was booked at $65 dollars and with a discount from Extended Stay website knocked it...More

Thank jonathan h
Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 1 week ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

Reviewed 4 weeks ago via mobile

My stay at the Asheville Extended Stay America was great! The hotel was very clean, room was comfortable and well maintained and cozy. I had one small issue and when I brought it to the assistant manager, Tonya attention she handled my needs quickly and...More

Thank jonathan L
Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 4 weeks ago

Jonathan, thank you for staying at Extended Stay America and for the wonderful feedback. We are delighted to read you were benefited with our convenient location and that you loved the service offered by our staff. Your praises have been shared with the entire team...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$78 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$78 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (3)
Room & Suite (6)
Dining (2)
Questions & Answers
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Valerie S
22 February 2016|
AnswerShow all 2 answers
Response from Nina K | Reviewed this property |
Use uber. We did.
0
Votes
cmason2
14 December 2015|
AnswerShow all 3 answers
Response from Manager-AAL | Property representative |
Yes, all rooms have a kitchen.
0
Votes
Room Tips
"Get a corner room to have more window views."
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"I doubt there are any."
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"They have a free basic WiFi or you can purchase higher speed if you need"
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"There are no good rooms, because the entire hotel is sub-standard."
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