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All reviewsroom was cleancoffee makerclose proximityhome away from homethis past weekendnice roomsnice stayfull kitchenfree wifigreat place to stayfront desk staffdowntownlaundryremodelingamenitiesratescarpet
Upon entering room smelled like musty mildew, we reported to staff and were told rooms were sold out and they would lend us a bottle of Lysol. Room was in general disrepair stains on floor, walls and furniture damaged. We reported all and staff did...More
Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 20 October 2017
It is very disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve....More
We didn't have high expectations as the reviews were mediocre, but it was disappointing. They made sure to put us in the most remote room because we booked through a third party. The room had an odd odor. It had a kitchenette with not so...More
Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 18 October 2017
Thanks for evaluating your stay. We are truly sorry for not meeting your expectation and regret the inconvenience it caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in...More
I’m not sure what other room types there are, but for an extended stay, this was small. No oven. Bed was fine. Free WiFi was barely WiFi. Have to pay for better WiFi. No covered drive up area to unload when it is raining was...More
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Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 13 October 2017
Thank you for your review. Although you were overall pleased with your stay, we are sorry we missed meeting some of your expectations while you were here. We hope to have another chance so we can make your next trip exceptional in every respect.
The location on the hill makes the headline of the hotel. However the address may be misleading due to several Kenilworth Knolls Streets in Asheville. The hotel is next to Charley's Restaurant and it is the first thing you see before the hotel. The feeling...More
Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 12 October 2017
Thank you for your positive feedback about Extended Stay America. We are glad to know you enjoyed your time with us and that our convenient location made it even more memorable. Thanks once more for allowing us to be of service, and we hope to...More
My wife and I decided at the last minute to spend a 4 day weekend in Asheville. Most of the 4-star hotels we usually choose were full, or outrageously priced. So we picked Extended Stay America . It is clean and neat, without any lingering...More
Thank Ralph D
Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 3 October 2017
Ralph, thank you for choosing our hotel. It’s a pleasure knowing you loved our affordable rates and your spotless property. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity...More