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    Brookstone Lodge

    4 Roberts Rd, Asheville, NC 28803-8613
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    Best prices for your stay
    2017-08-06 2017-08-07
    US$122
    US$112
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    US$122
    US$122
    Traveller (117)
    Room & Suite (79)
    Dining (12)
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    Overview
    • Excellent40%
    • Very good35%
    • Average17%
    • Poor6%
    • Terrible2%
    Travellers talk about
    “waffles” (64 reviews)
    “straight shot” (10 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Fitness centre
    Wheelchair Access
    Business Centre
    Laundry Service
    3.0 Star Hotel
    All hotel details
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    Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
    1,932 reviews
    #9 of 66 hotels in Asheville
     
    Clarion Inn Biltmore Village
    475 reviews
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    Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
    1,300 reviews
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    Baymont Inn & Suites Asheville/biltmore
    1,777 reviews
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    Rooms
    Aug 6Aug 7
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (861)
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    1 - 5 of 858 reviews

    Reviewed 2 weeks ago via mobile

    We loved this place. That being said the employees are very disrespectful of handicapped people. They park in the handicapped spots. When asked to move they are nasty about it! Instead of apologizing they are just plain nasty. Should have stopped asking and called the...More

    Thank Ellen S
    Response from 181omarra, Area Manager at Brookstone LodgeResponded 2 weeks ago

    Dear Ellen, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and...More

    Reviewed 3 weeks ago

    Brookstone Lodge was the perfect place to stay for a trip into the mountains or the city. We ventured from here to the Blue Ridge Mt. parkway and Pisgah National Forest easily. The breakfast, although not gourmet, was suitable for the cost of the hotel....More

    Thank Stephanie F
    Response from 181omarra, Area Manager at Brookstone LodgeResponded 3 weeks ago

    Dear Stephanie, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us and the staff was friendly and accommodating. We continually work to improve our hotel, so I...More

    Reviewed 3 weeks ago

    This had a lot of 4 star reviews. We thought it was 3 star. The exterior facade is very nice. The rooms are, nice, but they are still just 3 star hotel rooms. Room was clean with no issues. Had a good breakfast in the...More

    Thank 86944t
    Response from 181omarra, Area Manager at Brookstone LodgeResponded 3 weeks ago

    Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your...More

    Reviewed 3 weeks ago

    Staff was really nice and friendly. They gave us keys to the wrong room at first. Pool was closed during the middle of our trip. Breakfast was fair but nothing to write home about. Rooms were going through a remodel. Our door was shimmed and...More

    Thank cb53913
    Response from 181omarra, Area Manager at Brookstone LodgeResponded 3 weeks ago

    Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. I was happy to read the staff was nice and friendly. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and...More

    Reviewed 4 weeks ago

    Room was very nice--Arts and Crafts style vibe in the woodwork, headboards, etc. which gives a nice local feel. We enjoyed the photographs of natural areas that decorate the room. Beds were comfortable and the maids kept the room sparkling. Breakfast has both hot and...More

    2  Thank M_Reagan1980
    Response from 181omarra, Area Manager at Brookstone LodgeResponded 4 weeks ago

    Dear M_Reagan I received a copy of your review, and wanted to take a moment to personally respond. I was happy to read you had a pleasant stay and the rooms were sparkling clean. I was disheartened to read the placement of the mirror was...More

    Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
    1,932 reviews
    #9 of 66 hotels in Asheville
     
    Clarion Inn Biltmore Village
    475 reviews
    #33 of 66 hotels in Asheville
     
    Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
    1,300 reviews
    #14 of 66 hotels in Asheville
     
    Baymont Inn & Suites Asheville/biltmore
    1,777 reviews
    #24 of 66 hotels in Asheville
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Breakfast included
    • Pool
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$125 - US$225 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #19 Business Hotel in Asheville
    • #20 Family Hotel in Asheville
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 73
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Travelocity, Hotwire, TripOnline SA, Cheap Tickets, Cancelon and Evoline ltd so you can book your Brookstone Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • North Carolina >
    • North Carolina Mountains >
    • Asheville
    • Also Known As
    • Brookstone Hotel Asheville
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    Traveller (117)
    Room & Suite (79)
    Dining (12)
    Pool & Beach (9)
    Hotel & Grounds (84)
    Bathroom (12)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Christyfaith
    20 May 2017|
    Answer Show all 8 answers
    Response from Marjorie K | Reviewed this property |
    The hotel is about three miles from Biltmore Estate. I am not familiar with a casino in the Asheville area. The Biltmore is worth the money for a tour, for which you can purchase tickets at the hotel.
    2
    Votes
    LisetteT
    11 November 2016|
    Answer Show all 6 answers
    Response from CDP_travels | Reviewed this property |
    Can't walk to Asheville but the drive is very short. No dogs.
    0
    Votes
    Terry311971
    12 July 2016|
    Answer Show all 4 answers
    Response from Denise E | Reviewed this property |
    Only about 5 minutes to the Biltmore entrance. Very convenient!
    0
    Votes
    Room Tips
    "Don't stay untill the rooms are redone"
    Read review
    "Stay away from Brookstone Lodge ..it's over priced outside is very deceiving.. Try quality inn or other."
    Read review
    "Room with two beds had more space than with king size bed."
    Read review
    "Happy with the 4th Floor"
    Read review
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