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Brookstone Lodge

Expedia.comUS$124*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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848 Reviews from our TripAdvisor Community

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Showing 845: English reviews
Reviewed 20 March 2017 via mobile

My husband and I stayed here one night on our way to the builtmore then stayed in a cabin the next two nights. This hotel was very clean and had a wonderful complementary breakfast. The hotel clerk that checked us in was ok he seemed kind of bored but was nice enough. The staff in the morning was much nicer...

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Helpful?
Thank Charlotte C
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Charlotte, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read your stay was great. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you...

Greenville, South Carolina
Reviewed 16 March 2017

This hotel is very unique as it has more of a "lodge in the woods" kind of feel. The staff was extremely friendly and the prices at this hotel can't be beat. It is also within a few miles of Biltmore Village. My room was very clean and comfortable. It is my hotel of choice when visiting the Asheville area.

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Helpful?
Thank juneatcoba
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear June, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay and your room clean and comfortable. Thank you for pointing out our hotel is unique and conveniently located to Biltmore Village. We continually work to improve our hotel; I appreciate you providing us...

Andover
Reviewed 15 March 2017

Close to I-40, but quiet. It is multi level with elevator.Very clean room, nice layout, seating, desk and seperate batroom, micro w and frig. , Good Wifi and TV, Kimberly at front desk was friendly and helpfull- pointing out that the Builtmore was straight down the road in front of motel and recomended a good BBQ place to eat on...

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Helpful?
Thank David R
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear David, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read your room was clean and the breakfast was good. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in...

Wilmington, North Carolina
Reviewed 14 March 2017

Nice and comfortable stay for the money. However, my husband and I requested a wake-up call bu we did not receive it. I am glad we also set up our iPhone and iPad's alarms or otherwise we would have missed our Biltmore Estate tour the following day. One light bulb in the bathroom/shower was out. One of the bathroom's trim...

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Helpful?
1Thank maminica11
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Maminica, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about the wake up call and the light bulb malfunctioning is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure...

Morganton, North Carolina
Reviewed 27 February 2017

The Room was a little small for a Queen Size Bed, Approx. 20" on each side of bed.and the Air conditioner was on the side of the bed. Ask for shower mat, I almost fell in tub. Room was clean. Other than size of room stay was ok, air conditioner (heat) did blow on me all night.

Review collected in partnership with this hotel
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Helpful?
1Thank bmock_819598
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear BMock, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is about the tub unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually...

Auburndale, Florida
Reviewed 21 February 2017 via mobile

Very accommodating, but still had hard time sleeping. Price was good and very clean. Good location too, went to 3 different falls which were about 35 minutes away. Good breakfast helped us save for extras on trip.

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Helpful?
1Thank Claire22176
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Claire, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read the room was nice, clean and affordable priced. I was disheartened to read you had a hard time sleeping. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be...

Reviewed 3 February 2017 via mobile

Rooms ☆ Ventilation ☆ Staff ☆☆☆ Night staff wasn't good at all but day staff was helpful. Rooms have that old woody smell and the carpets need some job too. Needs an update badly. Poor air circulation.

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Helpful?
2Thank Parveer G
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Parveer, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about the room, ventilation and the night staff not being helpful is unacceptable. I sincerely apologize for your experience. We will be coaching and training our Staff to ensure...

Erwin, North Carolina
Reviewed 28 January 2017

This hotel was supremely priced for the accomodations provided. It was SO clean. The breakfast was amazing. Everything was fresh and delicious. The lobby with the dual fireplace was beautiful and cozy. All of the staff were helpful and kind. The beds were nothing stellar, but comfy enough and clean. We were a little bummed about the jacuzzi having been...

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Helpful?
Thank Larie T
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Larie, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay and the hotel was very clean. I sincerely apologize the beds and the removal of the Jacuzzi didn't meet your expectations. We continually work to improve our hotel; I appreciate you providing us...

Statesville, North Carolina
Reviewed 23 January 2017

Bed uncomfortable. Pillows small. Breakfast bad, waffles ok. Hair on floor of bathroom and tub. Soap dispenser out. I will not stay here again. Noise from street loud. I had earplugs and still could not sleep

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Helpful?
1Thank Nancy B
Management response:

Dear Nancy, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described you encountered while staying at our hotel is unacceptable, and I sincerely apologize for your experience. We continually work to improve our hotel, so I appreciate you providing us...

Asheville, North Carolina
Reviewed 22 January 2017 via mobile

We were looking for an indoor pool and hot tub for our family. Unfortunately, this hotel has removed the hot tub, which was a bummer We for the adults. The room was nice but quite small. The price was good, just disappointed in the pool area.

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Helpful?
1Thank EmilieCamilleRalston
Management response:

Dear Emilie, I received a copy of your review, and wanted to take a moment to personally respond. I was happy to read the room was nice. I was disheartened to read the size of the room and the removal of the hot tub didn't meet your expectations. I sincerely apologize for the experience. We continually work to improve our...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 

Additional Information about Brookstone Lodge

Address: 4 Roberts Rd, Asheville, NC 28803-8613
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $169 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
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Also Known As:
Brookstone Hotel Asheville
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Brookstone Lodge staff and other travellers.
11 questions
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Springfield, Tennessee
over a year ago
Lake View, Alabama, United States
Philadelphia, PA USA
6 months ago
Mechanicsville, Virginia
10 months ago
over a year ago

See all questions (11)

Questions? Get answers from Brookstone Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with two beds had more space than with king size bed.”
marjoriek404, 17 May 2017 | Read review
“Happy with the 4th Floor”
Belletrist21, 17 Apr 2017 | Read review
“Choose the rooms facing the road for a better view, but there will be some road noise.”
B5573TKjanetw, 10 Apr 2017 | Read review
“Loud street”
F8993PEnancyb, 23 Jan 2017 | Read review
“Book as soon as you know your coming to assure the room you want.”
shelby67, 2 Jan 2017 | Read review
5 of 5
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US$124* /night
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Prices are for 1 room, 2 adults
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