Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Natural beauty and urban style combine to form an always-memorable stay at the Hotel Indigo® Asheville Downtown hotel. Our thoughtful service includes an on-site concierge to help create your ultimate Asheville experience. As a pet-friendly hotel, we offer customized catering for your pet as well. Our downtown hotel is walking distance to downtown Asheville's best attractions and hidden gems, which include local breweries, music venues and restaurants. Sample the gourmet small plate menu at our farm-to-table eatery, oneFIFTYone Boutique Bar & Kitchen. Watch our walls for the work of local artists, and take in the breathtaking views of the Blue Ridge Mountains and downtown Asheville from our guest rooms and spacious suites.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Located in downtown, we expected it to easier to get around in the area but there was so much construction going on we drove and parked to do our sightseeing. It’s a nice hotel though. Good, friendly staff. Has restaurant on the first floor that has a nice food and fairly affordable. Had a number people with their dogs. Rooms were clean with big bathrooms and showers. Beds and pillows were comfortable. Had places to recycle your paper and plastic plus they had a water machine to fill glass jars for water in your room. Very pleased with our stay.
Read more
Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelIndigoAsheGM, General Manager at Hotel Indigo Asheville Downtown, an IHG Hotel
Responded Sep 30, 2023
Bruce, it's wonderful to hear such positive insights about your stay at Hotel Indigo Asheville Downtown. We're delighted the vibe of our hotel and the friendliness of our team members resonated with you. Our focus on cleanliness, comfort, and environmental responsibility is something we take great pride in. We're thrilled these aspects added to your satisfaction. We hope to have the pleasure of welcoming you back for another delightful stay.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Picked this hotel based on TA reviews for my first visit to Asheville. I enjoyed the hotel location and the views from my hotel room. Hotel and room was clean and comfortable. Parking is valet only, but it was a breeze when dropping off and picking up my SUV. Hotel was very easy to get to as it is just off I-420. Hotel was also within walking distance to all the sights in downtown Asheville. I also visited the Biltmore Mansion, which was only about 6 min drive to Biltmore Village. I had the breakfast which I enjoyed as it was fresh, the coffee was also good, plus there is a bar for drink at night. I also like that there is glass container for water where you can fill it with a water filter system on the floor. If I every come to Asheville, I would stay here again.
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+hotelindigoasheville@thesocialstation.com, General Manager at Hotel Indigo Asheville Downtown, an IHG Hotel
Responded Jun 4, 2023
Thanks for the excellent review, Cody! Were delighted your time at Hotel Indigo Asheville Downtown was so outstanding as providing our guests with an excellent experience is very important to us. Its fantastic you appreciated our delicious breakfast and wonderful location as well as our clean accommodations. Thats what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Valet exceptionnel, in particular Ced , soo awesome, his exceptional service and attention to detail. He assured me that every guest’s vehicle was handled with care and that their stay at the hotel was comfortable. This hotel is so worth staying at because of its unique amenities and excellent customer service. The hotel’s staff, made it soo welcoming, def recommend!
Read more
Date of stay: February 2025Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I frequent Asheville regularly and always wanted to stay at Indigo. I had an opportunity to do so with a friend and for the price, it was not great nor what I expected, since they seem like a higher-end hotel. It was average at best.
The room was not very clean, with hairs on the windowsills, a hair on the sheets something sticky, and cup/rings on the surface of the nightstand. I used wipes to wipe everything down. Under the dresser was not dusted. There were dirty fingerprint marks on the light switches. There were 4 coffees in the room, but only 2 packs of cheap condiments with only one sugar in each. The small fridge had an odd smell, and we did not use it.
Breakfast which was included was a disaster! Since there are so many good restaurants in Asheville, I was skeptical about eating at the hotel, but they said, it was a made-to-order, served breakfast and not a buffet. Since this is supposed to be a nicer hotel, we went with the breakfast. Service was odd. They are out of several things on their menu, bacon, Swiss cheese, and orange juice - most of what should be staples for any breakfast restaurant. Then I got a stale, wheat bread HEEL (which I've never been served in any restaurant!) with my omelet - this was very off-putting since they were out of so much it made me feel like they scrounged around for a piece of wheat bread. My vegetarian friend ordered an omelet with no meat, and it showed up with ham. They tried to make everything right, but it was unpleasant and made us wonder who was actually cooking and running the kitchen. Also, the sanitation rating posted was 96 which I felt should be better for this type of hotel.
On the flip side, the hotel desk staff was nice, and the valet parking was handled excellently (but I think it's a third party). The location was great and within walking distance to downtown.
Was hoping to take my husband back to stay, but I think not. I will be letting the hotel manager know about my disappointing experience. It's too bad as my friend said she stayed at a different Indigo and it was a great experience, but Asheville, not so much for either of us.
Read more
Date of stay: March 2025Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
To begin with the hotel is under construction so early morning we were awaken by the noise of drilling, hammering and all other noise created from the workers. When we checked in I was told i was getting a room away from the elevator and with a view. In reality I had the room directly across from the elevator and my view was of a parking deck for the local utility trucks. The room, though recently remolded , had no closet or bar to hang anything on and provided 3 small drawers for all of our clothes and personal items. There was only 1 mirror in the whole room above the single sink in the bathroom. They advertise a full breakfast but only offered a skimpy buffet with reheated eggs and soggy bacon. No accommodation was offered for this and we were still charged $12/pp. Upon checking out the deposit of $450 I prepaid was lost in their computer system and billed me for the entire stay. It took a half an hour to get this straightened out On a brighter note the hotels staff was very nice and the location was a short walk to the center of town.
Read more
Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Agency / Consultant at Hotel Indigo Asheville Downtown, an IHG Hotel
Responded Apr 26, 2024
733arniel, your experience with the disruptions from ongoing renovations and issues related to your room items and amenities are regrettable. We'd like to clarify that we take great care to ensure our guests' comfort, and it's disappointing when our efforts fall short. We also understand your dissatisfaction with the breakfast and the unsettled prepaid deposit during checkout. On a more positive note, we're glad to hear our team members were positive aspects of your stay and that our central location was of convenience to you. Your feedback is invaluable as it helps us focus our improvements. We hope to have another opportunity to provide a more satisfying experience.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed at this hotel several times, many when it first opened. The room and property are clean. Furniture (night tables, desk) could use a refresh. Parking is a bit pricey and you must use valet or find a spot in a garage somewhere. The 'to go' counter doesn't have much of a selection, muffins are packaged not from a local bakery - big miss. They do have a restaurant but with so much to do not everyone wants to take time for a sit down breakfast. The room had a lot of traffic noise but did come with a broken sound machine :-) The staff was cordial.
Read more
Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â It's a big of a walk from the middle of town for people who have trouble walking uphill. No pool...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+hotelindigoasheville@thesocialstation.com, General Manager at Hotel Indigo Asheville Downtown, an IHG Hotel
Responded Jun 24, 2023
Thank you for taking the time to submit this feedback. We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We've stayed in this hotel many times in the past, as recently as December of 2023. We were disappointed to arrive and find out that the hotel is under renovation. There is basically no lobby. The restaurant area is greatly reduced. The elevators are stripped. There was no indication on their website that there was any work being done. Most of the rooms have already been redesigned but sadly the designers went for form over function. The photos on the website show the old rooms. The new rooms do have a nice bathroom but the walk in show has no safety bar. The new beds are a hazard. The sides and especially corners are hidden by the bedspread and are extremely painful when your leg hits them. Even knowing about them after a few painful lessons.. it was hard to avoid. The desk chair is not a desk chair. It's a short regular chair with no wheels. The height was no adjustable. Horrible to sit at when working on a laptop. One of the supposedly comfortable chairs in the room had a light fixture attached to the back. The light hung over the chair and the shade had a piece of clear plastick that covered the bottom. My 6'2" husband hit his head on the lamp every time he got out of the chair. As a plus, they did add one usb port on each side of the bed, however there were new outlets put in near the desk with no usb ports. Another plus is that they now have a drink refridgerator, which they didn't have before. On top of everything else, the desk worker told us " We will put you in a room with a mountain view and far from the elevator " ( the elevator choice is in our IHG profile) Well, our room had a view of the telephone company and it was DIRECTLY across from the elevator. We were only staying 2 nights and they seemed a bit short staffed, so we just let it go. We will hold off on staying here again. There are other options in Asheville that we enjoy. It's too bad, this used to be a good place to stay.
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Hotel Indigo Asheville Downtown, an IHG Hotel
Responded Jun 27, 2024
Hello, justmaryp We love reading the opinions of our guests. And thank you for choosing our Hotel Indigo Asheville Downtown. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests better service in future stays. I hope you can accept my humble apology for not meeting some of your expectations. I have shared your concerns with our local staff to ensure a much better quality of service in future stays. Our team of professionals is working on it as I write this reply. Our local team truly enjoys delivering the most enjoyable experience to our beloved guests. I hope we get another chance to show you we can do better. Our staff can't wait to serve you again soon. Alejandro G. Case Manager IHG Hotels & Resorts Service
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had several rooms booked at this hotel to attending wedding. Not one of our guests were happy with their stay and the concerns were not minimal. I have listed them here: 1) Dirty rooms, with hair on the floor and bathroom. Several of our guests raised this issue 2) Rooms not cleaned, only stocked with towels, beds not made 3) Bathroom sink not draining, 4) Bathroom on main floor- not stocked with toilet paper 5) Bathrooms not stocked with soap 6) Wi-Fi was extremely slow for all our guests. I was not able to download any document or visit any website 7) MOST IMPORTANT: My daughter got stuck in the elevator from 11:30am-12:35pm. I understand that elevators can get stuck but when I called to get them call fire department, they reacted so rudely to me as my concern for my daughter was not an urgent matter. I was appalled that for them getting stuck in between floors is not an urgent issue. My daughter was alone in that elevator in dark for over an hour!! The fact that the elevators got stuck earlier that day (I learned later from other guests) and they did not bother to post a sign so that people avoid that, is not handling things properly.
There were other minor issues, like printer not working, they did not give a space for luggage storage when checking out, they messed up our food order for breakfast and cancelled on us after waiting for 20 min. Small gym with minimal equipment. What I can't accept is lack of attention to cleanliness especially in times of covid!
Honestly, I wish I could say one positive thing about this hotel that charges over $300/night. My son stayed at Marriott for a 1/3 of this price and was so pleased with cleanliness and amenities!
All these issues were brought up to the manager attention with no reaction from her!!
Read more
Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Other at Hotel Indigo Asheville Downtown, an IHG Hotel
Responded Oct 21, 2022
Hi nilulu, Thank you for staying at our Hotel Indigo Asheville Downtown and for leaving us a review. I am glad to have been a host for this wedding celebration. I trust that all is well. Our goal has always been to provide our guests with an upbeat and inspiring stay. I'm sorry to learn about your experience. I have shared your comments with our Hotel Management team. I am sure they will use this as a coaching point and a reference for improvement. I also have sent you a private message to obtain additional details about your stay. I hope you give us the chance to turn things around the next time you stay with us. Kind regards, Glaiza G. Case Manager IHGService
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfortable beds. Everything worked and the valet parking was a breeze. Easy walk to restaurants. Breakfast was included - we were given a voucher for $18 to pick what we wanted- and it enabled us to pick a lot!
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelIndigoAsheGM, General Manager at Hotel Indigo Asheville Downtown, an IHG Hotel
Responded Oct 15, 2023
Your wonderful feedback has made our day! At Hotel Indigo Asheville Downtown, ensuring that our guests' stays are effortless and enjoyable is paramount. We're pleased that our comfortable beds, prompt valet service, and flexible breakfast options contributed to a satisfying visit. Isn't it great how the hotel is conveniently situated near numerous dining options? We can't wait to welcome you back on your next visit to Asheville.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location, friendly staff but rooms were pretty dinged up and dirty. I don't think they vacuum the halls or rooms regularly or at all. the dresser drawers were pretty dirty and the there was dust pretty much everywhere in the rooms. Housekeeping came once during our four night stay and not until the late afternoon when we wanted to be in our room. I don’t think housekeeping did anything to clean the room except take out the trash and fold some towels.
No self parking, beds are comfortable. I incorrectly assumed the restaurant would serve dinner, but they only serve breakfast.
Read more
Date of stay: March 2023Trip type: Travelled with family
Room Tip:Â Bring your shower shoes.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+hotelindigoasheville@thesocialstation.com, General Manager at Hotel Indigo Asheville Downtown, an IHG Hotel
Responded Mar 16, 2023
We appreciate the feedback, emilycY7718QD. Its unfortunate your stay in our hotel didnt exceed your expectations. We regret you werent entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so well address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hilton Head, South Carolina31 contributions1 helpful vote
If you Google the hotel, there is an option to view photos of the outside of the hotel ["See Outside"]. Click on the picture that looks like the side of the building and scroll/swipe left until you see Haywood Street. If you click on the street just under the traffic light, you will see a very small green space near the parking garage entrance on the left where there is a trash can a poop bag dispenser. It's the closest green spot for the dogs to do their business. You'd have to walk a bit farther to find a larger "park" area, especially if they need more space to roam and find the right patch of grass.
There are more places to choose from in the Asheville area.
PRICE RANGE
C$163 - C$277 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAshevilleDowntown Asheville
NUMBER OF ROOMS
116
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
