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Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

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Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
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1,710 Reviews from our TripAdvisor Community

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Showing 1,698: English reviews
virginia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

Biltmore Estate is about 10 min. from the hotel.Hotel close to the main parkway. We were greeted by a friendly front desk staff. Pleasantly surprised to have a mini fridge and a microwave in the room!! Breakfast buffet is included in your stay. Nice selection of foods and beverage. Kitchen staff kept tables and food area clean and neat. Hot... More 

Helpful?
Thank GGno2
CISBILTMORE, Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

Thank you, thank you so much for your wonderful and kind words. We love having our guests to have all the comforts of home, especially with the microwave and mini fridge. I'm glad that you enjoyed the breakfast that we serve. We do our best to rotate different items each morning, in case some of our guests are staying over... More 

Williamsburg, Virginia
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

We were surprisingly pleased to find we were given a complimentary upgrade because we are rewards members. We received a king bed suite. So nice. Breakfast was good. Need to add some gluten free options with bagels and breads.

Helpful?
Thank boltwoman1
CISBILTMORE, Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

It's great to be a Carlson reward member. I see that you definitely enjoyed your suite. We do offer our gluten free sausage, but that is as far as it goes. Of course, all Country Inns & Suites have to uphold corporate standards, where some gluten free items lost money. So I do apologize about the breads and bagels, but... More 

Huntington, West Virginia
Level Contributor
6 reviews
3 hotel reviews
Reviewed 2 weeks ago

Very nice and clean. All of the staff we encountered were very friendly. Easy to find and close to everything. Nice free breakfast selection. We only stayed one night and didn't have reservations, but the staff was very accommodating.

Helpful?
Thank Patricia D
CISBILTMORE, Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

Thank you so much. We are so happy that you at least got to stay with us for one evening at our hotel in our city of Asheville. We loved having you as our guest. I'm glad that you loved our breakfast we serve. We rotate different hot items each morning. Come back for a weekend getaway and get to... More 

Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago via mobile

The Country Inn & Suites West Biltmore was very nice and clean. It was only a few exits prior to the Biltmore Estate but much cheaper than the hotels near Biltmore. I would highly recommend this hotel. It had an outdoor pool, but of course it was closed in November, but we drove over to the Biltmore to see how... More 

Helpful?
Thank luvkauai2
CISBILTMORE, Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

Thank you so much for being our guest. I am so happy that you enjoyed all of our amenities and our wonderful breakfast that we serve. We love making our guest feel right at home. Its great to hear that you enjoyed your day at the Biltmore Estate. One of Asheville's number one main attractions. We do our best to... More 

Silverhill, Alabama
1 review
Reviewed 2 weeks ago

I had a problem paying upon arrival. I needed to use a cc that wouldn't be able to cover cost of my entire stay till next day. Usually this kind of problem, in my experience, leads to heavy sighs and inability to accommodate. No problem for these top notch, customer service oriented employees! This happy interaction set the tone of... More 

Helpful?
Thank Jo O
CISBILTMORE, Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

That is awesome! We love taken care of all our guests with any situation. We always have a solution to make our guests comfortable and not to worry about their stay. We are here to serve. Thank you for being our guest and giving us a "top notch" review. I so appreciate the five stars. We can't wait to have... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Very comfortable and clean hotel. Great staff. Excellent breakfast. Fantastic shower. All you could hope for in an overnight stay with the family. We arrived later than hoped, but the front desk was manned and ready. All in all a great experience.

Helpful?
Thank Ncirish2002
CISBILTMORE, Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

Thank you so much for staying with us. We loved having you as our guest. It's not a problem at anytime when you check in to our hotel. We have someone at our front desk 24 hours a day to check our guests in or out. I am so glad that you thoroughly enjoyed your room and shower, also experiencing... More 

2 reviews
Reviewed 3 weeks ago via mobile

We came to Asheville to go to a concert and this was the least expensive decent hotel. It was clean but very dated. We didn't get breakfast because of all the other amazing breakfast choices in Asheville so I can't speak for its quality but it smelled nice. While we were getting ready for the concert at 8:30 we received... More 

Helpful?
Thank Miranda L
CISBILTMORE, Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

I would first like to apologize for calling you for the noise complaint. During this time of the year, we are very busy with bus tours, with leaves and Christmas at Biltmore, which are mainly filled with the elderly. Most of these tours, are out the door by 7:30am in the morning, so they can do their days schedule. So... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to one of the newest hotels near Asheville, the Country Inn & Suites West Asheville Hotel Biltmore Estate. Our Biltmore-inspired hotel features French decor, a tranquil waterfall feature and a French gazebo overlooking the Blue Ridge Mountains. Our hotel is conveniently located near Interstates 26 and 40, just minutes from the beautiful Biltmore Estate, one of Asheville's most popular tourist attractions, the Blue Ridge Parkway, Biltmore Mall and Asheville Regional Airport. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

Address: 1914 Old Haywood Road, Asheville, NC 28806-1132
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $118 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Country Inn & Suites Asheville West Hotel Asheville
Country Inn And Suites Asheville West
Hotel Style:
#5 Romantic Hotel in Asheville
#6 Best Value Hotel in Asheville
#6 Family Hotel in Asheville
#7 Business Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) staff and other travellers.
35 questions
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Raleigh, North Carolina
over a year ago
Nashville, Tennessee
Mountain Rest, South Carolina
1 month ago
1 month ago
Chicago, Illinois

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Questions? Get answers from Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For us the top floor would have been better. We were on 3rd floor and there were kids running overhead during the late night!!!”
 of 5 bubbles GGno2, 28 Nov 2016 | Read review
“The room at the far end is right next to vending and the ice machine, which can be nice if you typically use those services.”
 of 5 bubbles N6632JObrittanyd, 3 Nov 2016 | Read review
“4th floor was quiet”
 of 5 bubbles kevinkF6096XO, 22 Oct 2016 | Read review
“Loved the king size bed!”
 of 5 bubbles Juliamom3, 17 Oct 2016 | Read review
“Higher floors have less traffic noise”
 of 5 bubbles smiramonti, 18 Sep 2016 | Read review
5 of 5
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